Mental health clinic · Green Bay, WI · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%98+30.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 122 medical spasiPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★168 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google users rate AVIVA 5/5 based on 168 reviews, with the owner replying to 60 percent of comments. Clients frequently praise the clinic’s ketamine infusions, functional medicine, and aesthetic services, noting that the staff is knowledgeable, welcoming, and thorough in answering questions. Many describe feeling heard and supported during treatments, with some reporting significant improvements in mental health and daily function. One low-star review criticized a perceived lack of flexibility regarding same-day appointments, alleging that the provider was unaccommodating to out-of-town visitors despite initial assurances.
Google rating: 5.0 out of 5 from 168 reviews (99% five-star).
Reviews on this page: 168 Google reviews (149 with written comments, 4 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: October 2, 2026.
Service: Medical Spa serving Green Bay, Wisconsin.
Data from Google, last updated November 1, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
AVIVAMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AVIVA: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AVIVA: 98/100 on this factor. Category median: 93.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AVIVA: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AVIVA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
5.0of 5
5 stars16799%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 149 written reviews
97%praise
Praise20197%
Complaints73%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6833%
Would recommend4522%
Quality & results3014%
Honesty & trust2311%
Speed & response2110%
Communication168%
Price & value52%
What customers talk about
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…s Julia and the team were so positive, supportive, understanding and patient, which makes it less stressful and makes it much easier to get through.…”
“When we show up Nurse practitioner was rude and scolding us saying we needed to make an earlier appt next time.”
“I would highly recommend AVIVA to anyone who is seeking an alternative besides just medication after medication or anything else that is not working f…”
“I cannot recommend Julie enough!”
“I have had a great experience at AVIVA with both Julie and Kayla.”
“…ve besides just medication after medication or anything else that is not working for them, but most importantly someone who is tired of just surviving…”
“…to aesthetic services, their approach reflects both expertise and a genuine dedication to helping clients achieve meaningful results.…”
“I was immediately calm, well mostly considering I'm a high strung person.”
“She explained everything in a way that made sense, and her calm, compassionate presence helped melt away so much of the anxiety I had built up.”
“The cost is worth every penny, my new outlook on life is priceless!”
People customers mention
Julie56 reviews
Infusions17 reviews
Ketamine7 reviews
Amanda6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTrish2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I decided to do ketamine infusions after struggling for months with my mental health. I also decided to see Kayla for functional medicine. The people are knowledgeable , amazing, thoughtful, and caring. Would highly recommend this clinic, as well as the treatments. Julie and Kayla, you saved my life and have been so…
JJessica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have had a great experience at AVIVA with both Julie and Kayla. I felt truly heard and we came up with solutions that work. I feel healthier and happier than ever!
JJennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ketamine saved my life!!!! I could not leave my house or do any daily everyday things. I’ve learned more from this clinic than 25 years of therapy!
MMrs.Local Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Would encourage anyone struggling with their mental health to try the ketamine therapy. Prior to treatment, everything felt like a chore and there was more worry than joy in my life. I went into it with realistic expectations and didn't expect to notice anything so soon, but felt a positive change after the 1st…
JJudi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Julie and the team at AVIVA Infusions are highly professional and knowledgeable. They offer a wide range of wellness and aesthetic services. Their team brings extensive clinical experience and a strong medical background to everything they do, creating confidence in the quality and safety of their treatments.
What…
EErin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Julie at Aviva Infusions did an amazing job on enhancing my upper lip with filler! The before and after pics speak for themselves . Would highly recommend her for any facial enhancements!! Thank you Julie 😊
I have struggled with mental health my entire life, mostly with anxiety and depression. I have tried all sorts of medications repeatedly. The medications I have tried have kept me stable, but stable to me has meant just surviving; not really living my life how I wanted to live. It gets very defeating when you are constantly trying to get healthy and better yourself, but nothing works and it is hard to stay positive, and it can feel very hopeless. When I heard about AVIVA and what ketamine infusions were I was skeptical at first. I had been let down so many times in the past, but I still gave it a try. I am so glad I did because the ketamine infusions have changed my life. It is definitely a big experience, but throughout the whole process Julia and the team were so positive, supportive, understanding and patient, which makes it less stressful and makes it much easier to get through. I have really felt heard throughout the whole experience and everyone there really does care and listen to you the entire time. The ketamine infusions have truly made such an impact on my mental health and state of mind, and it is the only thing that I have done that has really worked for me and made a noticeable difference. After years of struggling, I have finally felt more energy, happiness and been able to manage my anxiety so much better and that’s just to name a few. I would highly recommend AVIVA to anyone who is seeking an alternative besides just medication after medication or anything else that is not working for them, but most importantly someone who is tired of just surviving and is ready to start living.
Response from the owner · 4 weeks ago
Thank you for trusting us with your journey! I am so happy for you to be feeling well. 😊
T
Trish2 reviewsiTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
I decided to do ketamine infusions after struggling for months with my mental health. I also decided to see Kayla for functional medicine. The people are knowledgeable , amazing, thoughtful, and caring. Would highly recommend this clinic, as well as the treatments. Julie and Kayla, you saved my life and have been so wonderful throughout the entire process. I can’t thank you guys enough!
Response from the owner · a month ago
Thank you for trusting us! But best of all-so happy to see you doing better.
J
Jessica Van Derven3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I have had a great experience at AVIVA with both Julie and Kayla. I felt truly heard and we came up with solutions that work. I feel healthier and happier than ever!
J
Jennifer Jordan2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Would encourage anyone struggling with their mental health to try the ketamine therapy. Prior to treatment, everything felt like a chore and there was more worry than joy in my life. I went into it with realistic expectations and didn't expect to notice anything so soon, but felt a positive change after the 1st infusion. Julie is top notch, and REAL which I appreciate. She ensures you're informed, comfortable, and her staff is amazing. I debated doing ketamine therapy for awhile but put it off because I was scared; now my only regret is not trying it sooner. The cost is worth every penny, my new outlook on life is priceless! Thank you Julie & team Aviva!
Response from the owner · 5 months ago
❤️. Our hearts are so so so so happy for you to have your life back
J
Judi Vallano2 reviewsiTotal number of Google reviews Judi has written across all businesses on Google Maps, not just this one.
Julie and the team at AVIVA Infusions are highly professional and knowledgeable. They offer a wide range of wellness and aesthetic services. Their team brings extensive clinical experience and a strong medical background to everything they do, creating confidence in the quality and safety of their treatments.
What stands out about AVIVA Infusions is their commitment to individualized care and education. They clearly prioritize patient safety, evidence-based treatments, and thoughtful treatment planning. From ketamine therapy and IV infusions to aesthetic services, their approach reflects both expertise and a genuine dedication to helping clients achieve meaningful results.
N
Nathan Krause7 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Julie at Aviva Infusions did an amazing job on enhancing my upper lip with filler! The before and after pics speak for themselves . Would highly recommend her for any facial enhancements!! Thank you Julie 😊
K
Kati D9 reviewsiTotal number of Google reviews Kati has written across all businesses on Google Maps, not just this one.
Everyone I've met here is very friendly and welcoming. Julie is very knowledgeable and listens to your concerns. I appreciate her approach to aesthetics in making you look like your natural, young self. I also appreciate the variety and unique services they offer.
B
Brittany GrabowskiLocal Guide · 15 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
