Customers frequently praise the company for detailed explanations, clear communication, and professional conduct during inspections and repairs. Recurring themes include punctuality, thoroughness in assessing basement issues, and transparent pricing that aligns with expectations. However, some reviewers report dissatisfaction with incomplete work, delayed follow-up on scheduled appointments, and issues with post-job cleanup or billing transparency.
Google rating: 4.7 out of 5 from 521 reviews (88% five-star).
Reviews on this page: 522 Google reviews (407 with written comments, 17 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 26, 2026.
Service: Crawl Space Encapsulation Service serving Westland, Michigan.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.7
★★★★★
521 reviews on Google
5★457
4★34
3★8
2★5
1★18
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 407 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The representative Adam was very personable and a pleasure to work with, he took his time and did a very thorough job and explained the entire process!”
“The work that they did on my house was not professional at all .”
“Excellent communication between us and explained everything in detail, and answered all my concerns.”
“Poor communication, zero accountability, and reckless handling of our home.”
“We had a great experience and everything was explained in detail.”
“Great customer service, competitive pricing, helpful in decision making to benefit customers in home repairs/renovations!”
“…’t worth their time to fix the problem because the rep didn’t try to overcharge me for unnecessary repairs.…”
“Arrived on time, was very professional and courteous.”
“So frustrated with rodent issues and hope this will help, plus stop slow moisture damage and air quality in home.”
“I highly recommend him and I know that when a neighbor needs help with their crawlspace or basement or foundation that I can unreservedly recommend Ad…”
“(There was a lot of them) I would recommend Aaron and his crew!”
“Very upfront and honest about options and the process.”
People customers mention
Adam12 reviews
Alec8 reviews
Keith6 reviews
Matt6 reviews
Kovsky4 reviews
Garner4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Heidi SLocal Guide · 65 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Excellent communication between us and explained everything in detail, and answered all my concerns. Thank you for a wonderful experience.
Response from the owner · 2 months ago
Heidi, thank you for the 5 star review! We're glad our team provided excellent communication, clearly explained everything, and took the time to address all of your concerns. We appreciate your kind words and are happy we could provide such a positive experience! We wish you all the best.
theresa zimney5 reviewsiTotal number of Google reviews theresa has written across all businesses on Google Maps, not just this one.
The representative Adam was very personable and a pleasure to work with, he took his time and did a very thorough job and explained the entire process! The price we were charged was on target to what we expected to pay!
Response from the owner · 7 months ago
Tom, thank you for the 5-star review! We’re glad your concrete repair inspection in Morenci with Adam was such a positive experience and that he took the time to carefully evaluate the sidewalk and garage slab while clearly explaining the process. Addressing those trip hazards is an important step toward keeping the area safe and easy to navigate. We look forward to helping you improve the space around your home!
Steven JelneckLocal Guide · 59 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Thank you for the 5 star review, Ray! We're glad Jordan made a positive impression during your concrete repair inspection in Waterford.
We appreciate your feedback and for considering Ayers for your project!
Chris Fox17 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
The guys come over and did the job they were a very kind and courteous but they only did half the job and then they left me hanging for 3 days and then they finish the job that's my only complaint they did good work we're really kind but they didn't come back and finish the job I ended up waiting three days before they finally come back to finish the job I think that's very unprofessional and they want to do another job instead of coming back and finishing the job
Response from the owner · 4 days ago
Thank you for sharing your feedback, Chris! We're glad Matt and Keegan and his crew provided quality concrete repair work and treated you with kindness and respect throughout your Flint project.
We understand your frustration with the delay in completing the work. An equipment issue required us to adjust our crew schedule to finish the project, and we apologize for the inconvenience this caused. We appreciate your patience and for choosing Ayers!
Jim List9 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Levi was the BEST service tech I have EVER had with Ayers. Very attentive to ALL aspects of the job. TOTALLY thorough!
Response from the owner · 4 days ago
Jim, thank you for the wonderful 5 star review! We're glad Levi provided such a thorough and attentive service appointment for your waterproofing system in Chelsea. We appreciate your kind words about Levi and your continued trust in Ayers!
Patty Bingaman3 reviewsiTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Austin was fantastic, very friendly, and informative. He was very patient with all the questions we were asking.
Response from the owner · 2 months ago
Thank you for the 5 star review, Patty! We're glad Austin provided a friendly and informative concrete repair inspection in Elkhart and took the time to patiently answer all of your questions.
We appreciate your trust in Ayers and look forward to completing your upcoming concrete repair project!
A Moreau1 reviewiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Caleb , Dan and Isaac showed up 5 minutes early and got right to work. They were professional beyond their years and did excellent work.Very polite and respectful of our home.
Response from the owner · 6 days ago
Thank you for the wonderful 5 star review, Andrew! We're glad everyone on the Ayers team, provided a great experience throughout your crawl space project in North Branch.
It's great to hear the crew arrived on time, worked professionally, and treated your home with care. We appreciate you choosing Ayers!
