Equstrain BassetHound1 reviewTotal number of Google reviews Equstrain has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Service!
Ayres Memorial Animal Shelter
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%56+35.6Reliability 28%37+10.4Replies to reviews 8%25+2.1Momentum penalty36−6.4Experts Score= 42Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#337 of 342 wildlife removal servicesPosition by Experts Score among all companies we track in this category. · better than 1%
4.6 ★★★★★ 98 Google reviews · 24 photos
88%five-star reviews
4.00★last 12 monthsAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Oct 2026latest review
Ayres Memorial Animal Shelter at a glance
Google reviewers rate the shelter 4.6/5 based on 98 reviews, frequently praising friendly staff, efficient adoption processes, and careful animal matching. However, low-star feedback highlights a recurring issue with communication, specifically noting that applicants often receive no response to emails or phone messages regarding adoption status or availability.
- Google rating: 4.6 out of 5 from 98 reviews (88% five-star).
- Reviews on this page: 98 Google reviews (67 with written comments, 13 with photos).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: October 1, 2026.
- Service: Wildlife serving Amsterdam, New York.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ayres Memorial Animal Shelter: 56/100 on this factor. Category median: 92.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ayres Memorial Animal Shelter: 37/100 on this factor. Category median: 90.D
37
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ayres Memorial Animal Shelter: 36/100 on this factor. Category median: 100.D
36
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ayres Memorial Animal Shelter: 25/100 on this factor. Category median: 89.D
25
Bar = this company · dark tick = category median.
Star ratings
98 Google reviews we collected
- 5 stars8688%
- 4 stars44%
- 3 stars00%
- 2 stars11%
- 1 star77%
Praise vs complaints
Phrases our text analysis found in 67 written reviews
- Praise4794%
- Complaints36%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2448%
- Quality & results918%
- Would recommend714%
- Speed & response48%
- Communication36%
- Price & value24%
- Honesty & trust12%
What customers talk about
We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great place, friendly staff, and we left with my new best friend, Max!”
“You guys do an amazing job and are true angels here on earth for all that you do for these fur babies.”
“I highly recommend this Shelter, they are diligent in matching the right animal to the right home.”
“The process was very smooth from start to finish, they were incredibly responsive, and they take care that the animals are going to good homes.”
“It is very clear that these guys are passionate about what they do.”
“Great people, they make adoption very easy and affordable!”
“) They brought her to our house and made sure we were properly equipped and committed to Sasha's care, and were honest and open about her behaviors and needs.”
People customers mention
- Marissa 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Maya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
Unfortunately, the reviews telling you that they don’t respond after you submit an application are true :( totally recommend the humane society instead they were awesome
LeanneLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
My daughter took her dog to be fixed and left with a gagging anxiety ridden dog who has been puking. Our dog hates collars and has always been walked on a harness, she explained this to the woman working there. After some struggle to get our dog down the hallway the employee decided the best the best thing to do…
DebiLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I think they try very hard to take care of and love the animals in their care. I also think they could use some help. Any volunteers ?
Dizzy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love love love this place. I adopted my Barkley from them and I couldn’t be happier about the process.
KimberlyLocal Guide · 308 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very helpful and efficient. I'd recommend them to others. We love our experience we had there .
Annette11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We adopted a beautiful female dog there yesterday. Melissa came in out of hours to allow us the opportunity to get back to Northern Ontario. The shelter provided all the paperwork necessary to cross back into Canada with our new family member smoothly. I highly recommend this Shelter, they are diligent in matching…
Photos
Customer reviews
4.6 ★★★★★ 98 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Maya Glowacz2 reviewsTotal number of Google reviews Maya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUnfortunately, the reviews telling you that they don’t respond after you submit an application are true :( totally recommend the humane society instead they were awesome
Leanne DresnerLocal Guide · 32 reviewsTotal number of Google reviews Leanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy daughter took her dog to be fixed and left with a gagging anxiety ridden dog who has been puking. Our dog hates collars and has always been walked on a harness, she explained this to the woman working there. After some struggle to get our dog down the hallway the employee decided the best the best thing to do would be to put a choke collar on our dog and try to drag her down the hallway until the dog was yiping and scared until she finally almost got the employee. My daughter refused to leave her dog with anyone who would be that aggressively yanking a scared dog. This dog has no nature of harming anyone and is friendly towards strangers anytime we have her out. Will never return with any animals.
Debi CottenLocal Guide · 61 reviewsTotal number of Google reviews Debi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI think they try very hard to take care of and love the animals in their care. I also think they could use some help. Any volunteers ?
Julia Luke6 reviewsTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing place & people <3
Eli MarshLocal Guide · 271 reviewsTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe adopted Travis here in 2023. He is doing great!
Derek KleinLocal Guide · 33 reviewsTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place, friendly staff, and we left with my new best friend, Max!
Matthew AckertLocal Guide · 32 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly staff
Dizzy5 reviewsTotal number of Google reviews Dizzy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove love love this place. I adopted my Barkley from them and I couldn’t be happier about the process.
Kimberly PepperLocal Guide · 308 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful and efficient. I'd recommend them to others. We love our experience we had there .
Business details
- Address: 133 Hilltop Rd, Sprakers, NY 12166
- Phone: (518) 673-5670
- Website: ayresanimalshelter.org
- Service area: Amsterdam, NY