Google reviewers rate B&F Junk Removal 5/5 based on 259 reviews, noting the owner replies to all feedback. Customers frequently describe the service as punctual, efficient, and affordable, often highlighting same-day availability and clear communication regarding quotes and scheduling. Recurring themes include professional conduct and thorough cleanup after removing items like sheds, hot tubs, and office contents. The primary criticism involves isolated instances of overcharging for materials and missed appointments, though the owner responded to these specific complaints.
Google rating: 5.0 out of 5 from 259 reviews (99% five-star).
Reviews on this page: 259 Google reviews (237 with written comments, 16 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 26, 2026.
Service: Hauling Service serving Norfolk, Virginia.
Data from Google, last updated November 10, 2026.
Star ratings
259 Google reviews we collected
5.0of 5
5 stars25699%
4 stars10%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 237 written reviews
99%praise
Praise58699%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15426%
Staff & attitude13623%
Would recommend10718%
Price & value7713%
Quality & results7513%
Communication305%
Honesty & trust122%
What customers talk about
We read 237 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Three guys showed up, got the work done promptly, and cleaned up the area looking better than it's looked in months!”
“Day of was a no call no show after being called by my husband and I 4+ times”
“This was my first time patronizing, B&F junk removal, their service was nothing short of exceptional, and professional.”
“Highly recommend and will definitely use them again!”
“The owner was responsive, helpful, hardworking, kind, affordable and accommodating.”
“The crew arrived on time & got the job done in less than 30 mins.”
“Friendly, warm, and competent, with excellent communication as to what is requested.”
“Professional, experienced, extremely fast & very reliable.”
People customers mention
Brian12 reviews
Roads3 reviews
Bryan3 reviews
Tony3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great company! Very responsive, friendly, and professional. They showed up right on time and even came out on a Sunday to help us remove some boxes, tree limbs, and other miscellaneous items. Excellent service from start to finish! Highly recommend and will definitely use them again!
Response from the owner · a week ago
Thank you, Sarah! We're glad we could help with your junk and yard debris removal, even on a Sunday. We appreciate your kind words and look forward to working with you again!
SB Three1 reviewiTotal number of Google reviews SB has written across all businesses on Google Maps, not just this one.
B&F was affordable & efficient. The crew arrived on time & got the job done in less than 30 mins. Definitely will be utilizing their services again!
Response from the owner · 2 weeks ago
Thank you for the great review! We're glad our team provided fast, affordable junk removal and got the job done efficiently. We appreciate your support and look forward to helping you again!
Tanisha ColeLocal Guide · 10 reviewsiTotal number of Google reviews Tanisha has written across all businesses on Google Maps, not just this one.
This was my first time patronizing, B&F junk removal, their service was nothing short of exceptional, and professional. I would highly recommend their services.
Response from the owner · a month ago
Thank you, Tanisha! We're so glad your first experience with B&F Junk Removal was exceptional. We truly appreciate your kind words and recommendation!
Colin A3 reviewsiTotal number of Google reviews Colin has written across all businesses on Google Maps, not just this one.
Three guys showed up, got the work done promptly, and cleaned up the area looking better than it's looked in months! Friendly, warm, and competent, with excellent communication as to what is requested. Went out of their way to ensure a job well done. Would highly recommend and use again.
Response from the owner · a month ago
Thank you, Colin! We truly appreciate your thoughtful review. We're glad our team provided efficient junk removal service, clear communication, and a thorough cleanup. Thank you for your recommendation!
Imani Adams2 reviewsiTotal number of Google reviews Imani has written across all businesses on Google Maps, not just this one.
Tenant left bulk items that could not fit in the trash bin. They were able to clear out the unit within hours of me calling them on a Sunday! Just in time for me to have a empty unit for showings. They were careful and quick.
Response from the owner · a month ago
Thank you, Imani! We're glad we could quickly help with your unit cleanout and remove the bulk items when you needed us most. We appreciate your trust in B&F Junk Removal!
MollyMontroseLocal Guide · 8 reviewsiTotal number of Google reviews MollyMontrose has written across all businesses on Google Maps, not just this one.
John came out to remove junk from my shed and back porch . He also was hired to do back porch screen in and install two doors. He came and removed the junk and bought a door and a panels. He charged me double the price for the panels and used the wrong indoor /outdoor screen. When asked about this he offered to clean the gutters for free. He never returned . I messaged him and the company office but John states he will do nothing and will not refund. His exact words "good luck boss" . The office says they have no record of the service and have yet to call me back as promised . 16580 I lost in trusting this company . Now I have to spend money for court cost after losing out already. My father is retired service man and this is devastating to his health and well being. He barely has enough to live and losing this money is tragic to him . He serviced and protected his country to have American people like this steal from him . Don't let it happen to you . Buyer Beware.
Response from the owner · 2 months ago
Unfortunately this has to be a case of mistaken identity first off I do apologize for the situation you’re father is in it is extremely sad that we live in a world where people are not honest but I can assure you that is not us and you absolutely have the wrong company I’ve never had an employee named John nor do we do anything aside from junk removal in this space as it is unfortunate and I hope you and your family come to some kind of resolve but you definitely got the wrong company as you can see from our 250 plus other positive reviews that’s not how we operate…
Thanks in advance for handling this matter professionally..
Owner, Brian of B&F junk removal.
Gabriel Hammon5 reviewsiTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Great customer service. Good men. Helpful and efficient. Would use them again!
Response from the owner · 2 months ago
Thank you, Gabriel! We truly appreciate your kind words. We're glad our team provided helpful, efficient junk removal service and a great experience. We look forward to helping you again!
Marina Floreske3 reviewsiTotal number of Google reviews Marina has written across all businesses on Google Maps, not just this one.
Nice guys very communicative! Would recommend, they went above and beyond!
Response from the owner · 2 months ago
Thank you, Marina! We’re happy to hear our team provided friendly, communicative, and reliable junk removal service. We truly appreciate your recommendation and support!
Louis Miraglia2 reviewsiTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Get price very easy to work with got the call and was there with in the hour. Would highly recommend his services!
Response from the owner · 2 months ago
Thank you so much for the five-star review, Louis! We always aim to provide fast and reliable service, so we are thrilled to hear we arrived within the hour and made the process easy for you. Your high recommendation means the world to us. Thanks for choosing our services!
meredithfuller1 reviewiTotal number of Google reviews meredithfuller has written across all businesses on Google Maps, not just this one.
B&F Junk Removal easily earned 5 stars! The owner was responsive, helpful, hardworking, kind, affordable and accommodating. I am so thankful that I reached out to them in a crunch to remove a load of junk from a home I was preparing to sell. Highly recommended!
Response from the owner · 2 months ago
Thank you so much, Meredith! We're grateful for your kind words and glad we could help with your home cleanout. We appreciate your trust in B&F Junk Removal and your recommendation!
