Google reviewers rate B&L Automotive Repairs, Inc. 4.8 out of 5 based on 1568 reviews, with the owner responding to all feedback. Customers frequently praise the shop for efficient turnaround times, transparent communication, and helpful staff during accident repairs and routine maintenance. However, a small number of low-star reviews criticize the business for excessive repair delays, incomplete work quality, and high inspection fees.
Google rating: 4.8 out of 5 from 1,568 reviews (94% five-star).
Reviews on this page: 1,568 Google reviews (1,219 with written comments, 31 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 10, 2026.
Service: Auto Repair Shop serving Chicago, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
1,568 Google reviews we collected
4.8of 5
5 stars1,47494%
4 stars342%
3 stars70%
2 stars101%
1 star433%
Praise vs complaints
Phrases our text analysis found in 1,219 written reviews
96%praise
Praise2,25296%
Complaints964%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude53223%
Quality & results50321%
Would recommend35615%
Speed & response32614%
Communication26411%
Price & value2069%
Honesty & trust1617%
What customers talk about
We read 1,219 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies at the reception were so nice and fun to talk to!”
“They're rude, though.”
“Everyone at B&L that I worked with was kind, transparent, empathetic, helpful, thorough, skilled, and professional throughout the whole experience.”
“…el they fixed now takes in rainwater or when washing the car so they messed up lining things back up properly, the sunroof now leaks when it previousl…”
“I truly appreciate everything you did for me and would definitely recommend this shop!”
“I would not recommend B&L Automotive based on my experience.”
“The wonderful customer service was always responsive and always kept me updated on my vehicle.”
“…corrupt when it comes to working with the insurance companies, and do slow lousy work from what we came to find out, taking a vehicle apart and puttin…”
“Kevin was attentive, detailed, and communicative from the moment I left my car to the moment I got my back back as well.”
“They make the lack of care clear from the outlandish pricing and poor communication with their customers.”
“They did a great job kept me appraised, and the price was fair”
“There was no cement involved I was in a normal parking spot and the snow literally ripped off my bumper because the work was trash.”
“They really go out of their way to make sure the experience and their service is not only excellent but transparent.”
“After doing research and calling around, I quickly realized what an absolute scam this was.”
People customers mention
Diamond80 reviews
Gino56 reviews
Roddis38 reviews
Jimmy24 reviews
Fred24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I can't say enough about the staff here. They are friendly, responsive and responsible. They turned my car around in such a short period of time I was shocked at how efficient they are. The positive reviews for this place were spot on. So glad I too my car here. Thank you so much!
Response from the owner · 5 months ago
Marion, thank you so much for taking the time to post your experience. We appreciate your business and feedback.
Roger Romo4 reviewsiTotal number of Google reviews Roger has written across all businesses on Google Maps, not just this one.
The people at B & L Automotive were amazing from beginning to end. The wonderful customer service was always responsive and always kept me updated on my vehicle. My car looks better from even before the accident! I would definitely recommend B & L to everyone!
Services: Carburetor cleaning
Response from the owner · a day ago
Roger, thank you so much for the kind review! We're glad you're happy with the repair, and we appreciate your business.
Chloe Szot2 reviewsiTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
The ladies at the reception were so nice and fun to talk to! They repaired my car after it was stolen and even cleaned it up which I really appreciate. The mechanic there gave me some insight on how to keep my car from being taken (or at least make it harder!) definitely choose this place for repairs :)
Response from the owner · a week ago
Chloe, thank you so much for the kind review! We're glad we were able to help. We appreciate your business!
Jeannie GoldsteinLocal Guide · 11 reviewsiTotal number of Google reviews Jeannie has written across all businesses on Google Maps, not just this one.
Needed a battery installed and they were able to get me in immediately and get it done within 20 minutes. Dominique and Lissette were a pleasure to interact with!
Response from the owner · a week ago
Reagan, thank you so much for the kind review! We're glad we could help. We appreciate your business!
Karen Romero8 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
My go to spot everytime for my car! I was in a bad accident and recieved the best services and support from this auto body shop. Kevin is great at his job, along with all the staff. Kevin was attentive, detailed, and communicative from the moment I left my car to the moment I got my back back as well. I was able to recieve updates on my car as well as photos. Very please with the professionalism!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Karen, thank you for the great review! We're glad everything went well. We appreciate you trusting us with your car.
Randa RugeLocal Guide · 38 reviewsiTotal number of Google reviews Randa has written across all businesses on Google Maps, not just this one.
Update - they still suck. I keep on being told that they are filing claims with my insurance company but the insurance company says that is false. They are incompetent liars.
Continuously neglecting to do their job correctly. Lack of attention and care in their craft. Took two months to finish car and I got it back with leaks and a broken AC compressor
Services: General repairs & maintenance, Body & Trim
Response from the owner · 6 days ago
Randa, we're sorry the process took so long and that communication about your vehicle wasn't better. Please contact us directly so we can review the concerns and work toward a resolution.
Jonathan Telles1 reviewiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Disappointing Experience With Their Lifetime Warranty
I had my 2018 Toyota Tundra repaired at B&L Automotive in 2019 after an accident. The insurance repair cost approximately $20,000, and I was told both verbally and in writing that the repairs came with a lifetime warranty as long as I remained the owner of the vehicle.
A few months after the repair, I started experiencing a noise from the right rear wheel when braking. I took my truck to Toyota multiple times over the years because they initially couldn’t identify the problem. I even spent my own money replacing brakes, rotors, and other components trying to fix it.
In 2023, Toyota finally diagnosed a bent right rear axle shaft, an area that had been worked on during the original accident repair. My truck has not been involved in another accident since 2019.
Recently, I returned to B&L hoping they would honor their lifetime warranty. I left my truck for inspection, but when I returned, it was parked in exactly the same spot. I was told it had been inspected and that the repair was not covered because parts only had a one-year warranty. I was not provided with an inspection report or a clear explanation of the findings.
After spending nearly $20,000 on the original repair, I expected better customer service, transparency, and accountability.
I have decided to pay for the repair elsewhere.
My advice to future customers: Make sure you fully understand what their “lifetime warranty” actually covers, and keep copies of every document.
Very disappointing experience
Rosaura Fernandez6 reviewsiTotal number of Google reviews Rosaura has written across all businesses on Google Maps, not just this one.
Emu Lisette and Dominique are incredible to work with. Friendly, professional, patient and efficient. They really go out of their way to make sure the experience and their service is not only excellent but transparent. Best experience Ive had with body shops/ auto repair ever! 10 out of 5 stars!!
Price assessment: Great price
Services: Painting, Service not listed
Response from the owner · a week ago
Rosaura, thank you so much for the kind review! We're glad you're happy with the repair. We appreciate your business!
Erkan Saricoban2 reviewsiTotal number of Google reviews Erkan has written across all businesses on Google Maps, not just this one.
1 Star - Very Disappointing Experience!
I am extremely disappointed with B&L Automotive. I honestly do not understand how this business has received so many positive reviews based on my personal experience. The high ratings make me question how accurately they reflect the customer service and quality of repairs.
My vehicle still has the same noise issue that I originally reported, along with several other problems that were never properly addressed.
I have tried contacting Liz multiple times, but she has not responded. What is especially frustrating is that communication seemed to stop after the insurance payment was received.
I trusted this business to repair my vehicle professionally, but instead, I have been left with unresolved problems and no meaningful follow-up.
I cannot speak for other customers or the authenticity of their reviews, but my experience has been completely different from what the high ratings suggest.
I strongly encourage potential customers to be cautious, carefully inspect their vehicles after repairs, and make sure all issues are resolved before considering the job complete.
I wish I could give zero stars. I would not recommend B&L Automotive based on my experience.
Response from the owner · 6 days ago
Erkan, we're sorry we didn't follow through better after your visit. Please contact us directly so we can look into the remaining concerns and work toward a resolution.
