Analyzing 9,114,2679.1M ReviewsFor 25,81725.8K Experts
Google reviewers rate Back in Action Physical Therapy five stars based on 213 reviews, with the owner responding to seventy-four percent of comments. Patients frequently highlight the clinic's punctuality, clear communication, and thorough evaluations, noting that therapists effectively explain treatment plans and address post-surgical recovery needs. Recurring themes include professional care, personalized attention, and successful pain management for conditions ranging from joint replacements to chronic injuries. No common criticisms appear in the provided excerpts, which consist exclusively of positive feedback regarding staff knowledge and patient comfort.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
213 Google reviews we collected
Phrases our text analysis found in 189 written reviews
How often each topic comes up in the written reviews
We read 189 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Believe me, it is really nice to be acknowledged by someone who represents the people who are there to help you.”
“Highly recommend Back in Action and especially Jonathan Dickinson.”
“Thoroughly impressed either her guidance and skills.”
“I recently broke my leg, tore my ACL, meniscus, and damaged my LCL.”
“He explains everything he is doing and why he is doing it and I’m so much better.”
“She has helped me make a quick recovery following surgery!”
“If physical therapy had an MVP, Owen would be it—professional, motivating, and genuinely invested in his patients’ success.”
“She helped me a great deal after my knee replacement and then again a few years later for my other knee.”
praise complaint · found by our text analysis, Google review wording unchanged.
Owen Quirk did an extremely extensive interview and evaluation. He made me feel that there is a strong possibility that I can get better without back surgery!
I have been coming to Ivy Rehab/Back In Action for approximately 4 full years—different body parts involved—2 of which have had total joint replacements—Dr Rachel Gatch has done everything both in preparation and strengthening prior to my surgeries to helping me move after surgery in a very comfortable way. -she has…
Knowledgeable, caring treatment. Very good at pinpointing where the problem is and then correcting it. They never fail to get my body on track when it has problems that need correcting.
Back In Action is the only place I want to go for physical therapy. Everyone there is fantastic. You cannot go wrong with Back In Action.
First time there. Had a great first impression. Everyone is kind and welcoming. Everyone has great things to say about all of the therapist. I saw John. He was very professional and nice and knowledgeable. Explained everything.
I’ve always chosen Back in Action after two knee replacements and had no trouble at all. Now I have neuropathy in my feet and dizziness when I walk. John is helping me a lot! Before I moved here I went to PT at a different place and Back in Action is ten times better than what I received at that other place. So…
5.0 ★★★★★ 213 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Owen Quirk did an extremely extensive interview and evaluation. He made me feel that there is a strong possibility that I can get better without back surgery!
Thank you for sharing this with us! - The team at Back in Action Physical Therapy - Fuquay-Varina
I have been coming to Ivy Rehab/Back In Action for approximately 4 full years—different body parts involved—2 of which have had total joint replacements—Dr Rachel Gatch has done everything both in preparation and strengthening prior to my surgeries to helping me move after surgery in a very comfortable way. -she has even been there to hold my hand and encourage me when some days were harder than most!—everyone needs a “ Rachel”! Also I would like to mention Danielle Sauer who help me with scheduling and rescheduling at times-she always has a smile and is ready to help each person who walks through the door. Believe me, it is really nice to be acknowledged by someone who represents the people who are there to help you. Thank you Back in Action-I share good reviews about your group with my family and friends all the time.
Your kind words brighten our day - thank you for sharing! - The team at Back in Action Physical Therapy - Fuquay-Varina
Knowledgeable, caring treatment. Very good at pinpointing where the problem is and then correcting it. They never fail to get my body on track when it has problems that need correcting.
We're so happy to hear this feedback - thank you for choosing us! The team at Back in Action Physical Therapy - Fuquay-Varina
Back In Action is the only place I want to go for physical therapy. Everyone there is fantastic. You cannot go wrong with Back In Action.
It's always wonderful to hear such kind feedback , we appreciate you! - The team at Back in Action Physical Therapy - Fuquay-Varina
First time there. Had a great first impression. Everyone is kind and welcoming. Everyone has great things to say about all of the therapist. I saw John. He was very professional and nice and knowledgeable. Explained everything.
It's great to hear this feedback! Thank you for taking the time to share your review! - The team at Back in Action Physical Therapy - Fuquay-Varina
I’ve always chosen Back in Action after two knee replacements and had no trouble at all. Now I have neuropathy in my feet and dizziness when I walk. John is helping me a lot! Before I moved here I went to PT at a different place and Back in Action is ten times better than what I received at that other place. So glad I’m living here and John can help get me moving again! Thank you so much!
Thank you so much for sharing your thoughts, we appreciate you! - The team at Back in Action Physical Therapy - Fuquay-Varina
Have had a satisfying experience with Rachael at Back In Action. She has been able to qualify pain I have been experiencing and provide a pathway for recovery. Thoroughly impressed either her guidance and skills.
It's great to hear this feedback! Thank you for taking the time to share your review! - The team at Back in Action Physical Therapy - Fuquay-Varina
The therapist went right to work. No chitchat.. Found where we needed to start working on. She was friendly and knowledgeable.. Great Start!!!
Thank you for taking the time to share this review, it means so much! - The team at Back in Action Physical Therapy - Fuquay-Varina
My PT Alexis is fabulous!! She has helped me make a quick recovery following surgery!!!
Thank you for the great review, we really appreciate it! - The team at Back in Action Physical Therapy - Fuquay-Varina
I recently broke my leg, tore my ACL, meniscus, and damaged my LCL. When I started PT, I could not bend my leg and the swelling and pain was pretty significant. Jonathan has been working with me to reduce swelling, and pain and increase mobility and strength. He has been wonderful to work with and is very kind and understanding. He explains everything he is doing and why he is doing it and I’m so much better. I have a very active lifestyle and surgery is not an option for me. The opportunity to work with Jonathon has encouraged me and made me feel like I could return to my previous way of life. I actually look forward to physical therapy! Highly recommend Back in Action and especially Jonathan Dickinson.
Thank you for your kind words; we appreciate your feedback! - The team at Back in Action Physical Therapy - Fuquay-Varina
Analyzing 9,114,2679.1M ReviewsFor 25,81725.8K Experts
