Reviewers rate the practice 4.6 out of 5 stars based on 47 reviews, with the owner responding to all feedback. Clients frequently praise the therapist's knowledge of diverse modalities such as reflexology, reiki, and essential oils, noting effective pain relief for conditions like back injuries and arthritis. The in-home setting is described as calming, and post-session follow-up calls are appreciated. However, low-star reviews consistently criticize phone interactions, describing the staff as unprofessional and dismissive when potential clients attempted to schedule appointments or ask questions.
Google rating: 4.6 out of 5 from 47 reviews (89% five-star).
Reviews on this page: 47 Google reviews (42 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: April 18, 2026.
Service: Reflexologist serving University Heights, Ohio.
Data from Google, last updated November 10, 2026.
Star ratings
47 Google reviews we collected
4.6of 5
5 stars4289%
4 stars00%
3 stars00%
2 stars00%
1 star511%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
88%praise
Praise4688%
Complaints612%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1835%
Staff & attitude1427%
Quality & results815%
Speed & response612%
Communication36%
Honesty & trust24%
Price & value12%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend her, and I look forward to our next session.”
“I HIGHLY do not recommend anyone whose trying to have a relaxed and sensual experience to go to her.”
“Not only is this gifted soul very knowledgeable but also very thorough and kind.”
“Rachelle was very unprofessional and ill -mannered.”
“Rachelle is personable, kind, and did a wonderful job relieving my tired feet and legs.”
“Horrible customer service i called and said hey how are u.”
“Rachelle was even nice enough to call me the next day just to see how I was doing.”
“She was patient with me as I tried to explain my issue and help her locate it.”
“Every time I leave, I genuinely feel healed physically & spiritually.”
“My job requires a great deal of endurance with long hours on your feet.”
People customers mention
Rachelle22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Enjoyed the total experience. Looking forward to next time. Definitely will become.
Response from the owner · 6 months ago
Hi Rodney, It was a pleasure tryingf to make you comfortable, not being able to be on your back, must be a real challenge for you. I hope the foot reflexology treatments with the use of the Kansa wand felt comfortable and sootrhig for you. Looking forward to our next challenge! Thank you so much for taking the time to write a review, I know how busy you are. Your review was a little confusing for me, it seemed you stopped in mid air! But, I understood what you were saying. Stay warm, it will be cold tomorrow!
Take care. Rachelle
Bud B.3 reviewsiTotal number of Google reviews Bud has written across all businesses on Google Maps, not just this one.
My experience with Rachelle was wonderful. I felt welcomed and relaxed in her home. Not only is this gifted soul very knowledgeable but also very thorough and kind. Rachelle was even nice enough to call me the next day just to see how I was doing. How often does that happen? I highly recommend her, and I look forward to our next session.
Harold
Response from the owner · 11 months ago
Hi Harold,
What a lovely testimonial, I really appreciated the highlights you mentioned of what I do. I create new experiences for everyone that benefits their own self healing. I wish you a very happy and peaceful Thanks Giving, and look forward to your next treatment. Stay warm!
Warm regards,
Rachelle
J K (JK)Local Guide · 14 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Rachelle is personable, kind, and did a wonderful job relieving my tired feet and legs. Would recommend. Thank you - Josh
Response from the owner · a year ago
Thank you so much Josh, When your move is complete, come in for a discounted treatment. Your review hopefully will reach many new people. Stay warm, and see ytou soon. Be in touch. Rachelle
Heidi Hill6 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Rachelle is awesome! Not only does she use various holistic methods to address your needs, but she is also a wonderful teacher with a wealth of knowledge. I would recommend her to anyone searching for the ultimate therapeutic experience!
Response from the owner · a year ago
Heidi, it was an absolute pleasure to serve you with my healing gifts. Our energies matched, and it was a wonderful session! Glad you liked the use of the Kansa wand, and the ocean drum, and crystals! All these tools add so much to bringing calm and peace within, and complements my healing touch to go further to give you complete relief of pain or blockages you might have. Foot reflexology added a new energy lift to your whole being. So Glad you took the time to come to me. Thanks for this wonderful review. And have a smooth trip back to LA! Rachelle at Back in Motion. Be in touch again for your next trip.
Rythmic VibesLocal Guide · 113 reviewsiTotal number of Google reviews Rythmic has written across all businesses on Google Maps, not just this one.
I have received a DISTANT Reiki session by Rachelle. I have chronic tendinitis in my right hip tendon plus, for the past two days, stiff lower back muscles making movement arduous.
My first session was two weeks ago and today, a second session of lasting between 20 min to 25 min after which, Rachelle said, "goodbye" then, left me in my own space to continue on my own with Timer set to wake me in case I should drift off into sleep.
Observations: At the start of receiving, Rachelle asks me to verbally affirm that "I grant permission to receive Reiki from Rachelle and open my energy field to receive." In both sessions during the receiving process I felt a golf of what felt like, gentle waves of tingling flow over my entire body. Felt very RELAXED and GROUNDED when I eventually got up. Lower back muscles feeling less 'stiff' although my achey right inguinal tendon at the moment still resides though with less 'sharpness'. (I am drinking plenty warm water this time - forgot to do this directly after 1st session.)
After my first session I remember that my hip felt similar and at the end of the second day and moving forwards, I noticed free'er mobility in my hip and when I walked overall. Warm gratitude to you, Rachelle.
Response from the owner · Edited a year ago
Thank you Zouki for this wonderful testimonial. I wish i could have been with you in the Netherlands to have given you Reiki personally, but happy that distance healing worked for you. I hope you get more relief as time goes by. Do more walking. I suggest you try using Dead Sea Salt in the bath before you sleep. It will help you out immensely. Until next time, thank you.
-Rachelle
Gunter Schwegler7 reviewsiTotal number of Google reviews Gunter has written across all businesses on Google Maps, not just this one.
Rachelle is really amazing. The other day I strained my left knee going up steep stairs. I got on the massage table and within a few minutes she got rid of all the pain . Rachelle uses many different techniques and modalities and I'm not always sure what she is doing, but it certainly works and that's what matters. I highly recommend her.
Response from the owner · 3 years ago
It was so exciting to use new essential oils that were specific for supporting knee pain. I am so grateful for the pure unadulterated oils that come from specific plants that aid us for medicinal matters.Thank you Gunter for being brave to try something new, and glad you got such positive results in a very short time.
Debbie Gonzalez3 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Rachelle is amazing at what she does! I was having arthritic issues in my feet, Rachelle was able to completely relieve my pain so that I could get back to my exercise routine! I will be back regularly to keep myself pain free!
Response from the owner · 2 years ago
Debbie I am elated that foot Reflexology worked so well with your feet. Nothing like getting back in step with things you love to do. Thats why this holistic approach really works. Thank you so much, and be in touch soon.
Rachelle at Back in motion
Tom CarsonLocal Guide · 10 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with Rachelle. I had a foot reflexology treatment. The next day I felt my energy level was transformed and I highly recommend you go see her.
Response from the owner · 2 years ago
Hi Tom, Thank you for letting me know you were in higher energy the next day and you still feel like your floating! It was a pleasure sharing my healing gifts with you. Have a wonderful trip and Good Luck in your new adventures. Thanks for finding me through Rosemary! Be in touch. Rachelle neher with back in Motion massage therapy.
Imitating EdenLocal Guide · 15 reviewsiTotal number of Google reviews Imitating has written across all businesses on Google Maps, not just this one.
Experienced healer with lots of techniques. I have felt more aligned than in years!
Response from the owner · 2 years ago
Im so happy you got results .Getting people in allignment stops the pain, and corrects the posture to keep us straight and out of stress! Thank you for your review. And Have a very happy healthy blessed year. Rachelle from Back in motion.
Amy Kaplan3 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
,September 2023. I had an extreme amount of hip pain, and could barely move. After one session with Rachelle, I felt
much better. I will follow up with my primary care physician. I would highly recommend Rachelle Neher
Response from the owner · 3 years ago
Thank you Amy, Your condition was a real challenge for me, and I am thrilled that I was able to help you so much that you were able to walk out aligned and out of the pain you had. I hope you have good results from your medical team, and looking forward to your next treatment. Thanks again for taking the time to write this review.and be in touch soon.
Rachelle
