Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Google reviewers rate Backwoods Junk Removal five out of five stars based on 396 reviews, highlighting fast service, punctual arrivals, and efficient removal of items like furniture and mattresses. Customers frequently praise the company for clear communication, responsive scheduling, and fair pricing that avoids price gouging during last-minute requests. A recurring criticism in lower-rated reviews involves billing discrepancies, specifically instances where charges were applied without prior price confirmation or approved estimates as stated on the company website.
Data from Google, last updated November 9, 2026.
396 Google reviews we collected
Phrases our text analysis found in 356 written reviews
How often each topic comes up in the written reviews
We read 356 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Terrance and his coworker arrived on time and took care of some old furniture I needed removed.”
“The guys were friendly and got the job done quickly.”
“We will be requesting their services in the future and would highly recommend them to anyone else.”
“I cannot recommend Terrance and Dave enough!”
“I messaged Backwoods for a quote and within 2 hours they were picking up my mattress that I no longer needed for a reasonable price.”
“Fast, reliable, efficient but somewhat overpriced.”
“Dave and his crew did a fantastic job cleaning out our crawlspace!”
“Since we were handling this from afar, we deeply appreciated how promptly, clearly, and compassionately they communicated with us throughout the entire process.”
“Terrance got back to me very quickly, answered all my questions, was honest.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 396 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Terrance and his coworker arrived on time and took care of some old furniture I needed removed. The guys were friendly and got the job done quickly.
Thanks Dewayne! We were happy to help. Please call/ text with your junk removal needs Terrance
Backwoods took care of our jam up in 2 hrs. We were very last minute and had a lot riding on clearing some trash in front of our house. We were on the road headed to CA when I called. Quick and they didn't price gouge. Fast, friendly, reliable.
Thank you for the kind words, Jennifer. Happy to help and safe travels.
Great, exceptionally quick service & fair price. I'll be using them again without hesitation.
Ed Appreciate the kind words. We work hard to provide exceptional service. Please call/ text with your junk removal needs.
I appreciated the quick service! I messaged Backwoods for a quote and within 2 hours they were picking up my mattress that I no longer needed for a reasonable price. Thanks again!
Thank you so much for the kind review, Renate! We're glad we could help with the mattress pick up so quickly and at a fair price. It was a pleasure serving you and please call/ text with your junk removal needs.
Charged me $439.88 without ever quoting a price. Their website says "Before any work starts, we'll confirm the final price with you" and "Once you approve the estimate, we get to work." I was never given an estimate when I booked, never given one on arrival, and never approved a price. The crew loaded everything, hauled it off, and the charge showed up afterward. Pricing is supposed to be by volume. The owner left me a voicemail confirming that, and saying I did not have a full load. His words were "more than a half a load." Now compare that to their own published prices. Their pricing page lists a half load at $200-$300, a 5/8 load at $250-$330, and a full load at $400-$450. Their furniture removal, garage cleanout, and Cary pages each state that a half-truck load is $250. I was charged $439.88. That is full-truckload pricing, for a load the owner himself says was not a full load. I have camera footage of the entire job from arrival to departure and the load was under half the truck bed. In that same voicemail he also told me "I charged you 425." My statement says $439.88. I asked him twice in writing to tell me what volume he was charging for and how he arrived at the number. He called once to say he wasn't ripping me off, refused to put anything in writing, and then stopped responding. Get a written price before you let them load anything.
Thank you for your feedback. We are sorry to hear that your experience didn’t meet your expectations. At Backwoods Junk Removal, we take pride in providing professional, reliable service and treating every customer with respect. We’d appreciate the opportunity to learn more about your concerns and see if we can make things right. Please contact us directly so we can discuss this further.
Backwoods is a solid choice for junk removal. Prompt, efficient and courteous!
Thank you for the kind words. It was our pleasure to help. Please call/ text with your junk removal needs.
Fast and friendly, highly recommended.
Thank you Jessica
Outstanding customer service! Fast responses with email or text queries. They provide excellent tips and recommendations when dealing with loved ones who need to remove years of collected stuff. Can’t thank them enough for the assistance they provided my family. We will be requesting their services in the future and would highly recommend them to anyone else.
Thank you so much, Denise! We're glad we could support your family with the clean out and provide helpful guidance along the way. It was a pleasure assisting you, and we look forward to helping again whenever you need us. We truly appreciate the recommendation!
Terrance was able to come out and haul off a garage’s worth of stuff for me within 48 hours of contacting him. Super efficient process and a super nice guy to boot. HIGHLY recommend Backwoods to anyone who needs help in getting rid of unwanted items!
It was my pleasure Chris. Thank you for the kind words. Please call/ text for your junk removal needs.
Dave and his crew did a fantastic job cleaning out our crawlspace! They were available when I needed, very fast, and efficient! I definitely recommend them!
Thank you for the kind words Sherry.
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts