Amber HobanLocal Guide · 15 reviewsTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience
Bailey's Deluxe Pet Care
4.5 ★★★★★ 239 Google reviews · 16 photos
81%five-star reviews
55%reviews answered by the owner
Oct 2026latest review
Bailey's Deluxe Pet Care at a glance
Google reviewers rate Bailey's Deluxe Pet Care 4.5 out of 5 stars based on 239 reviews, with the owner responding to 55 percent of comments. Customers frequently praise the clean facilities, friendly staff, and daily photo updates, noting that the center accommodates anxious pets and offers grooming, daycare, and boarding services. However, low-star reviews cite issues with communication, such as unreported grooming limitations, appointment scheduling difficulties, and pricing concerns for overnight stays.
- Google rating: 4.5 out of 5 from 239 reviews (81% five-star).
- Reviews on this page: 239 Google reviews (173 with written comments, 14 with photos).
- Owner responses: the business replied to 55% of reviews.
- Most recent review: October 28, 2026.
- Service: Pet Sitter serving Lincoln, Nebraska.
Data from Google, last updated November 10, 2026.
Star ratings
239 Google reviews we collected
- 5 stars19381%
- 4 stars146%
- 3 stars63%
- 2 stars42%
- 1 star229%
Praise vs complaints
Phrases our text analysis found in 173 written reviews
- Praise13991%
- Complaints149%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6643%
- Quality & results3020%
- Price & value2013%
- Speed & response138%
- Would recommend117%
- Honesty & trust107%
- Communication32%
What customers talk about
We read 173 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They understood her needs and worries even though she has a "do not touch me" policy that makes caring for her a challenge (and a bit unrewarding).”
“…s when I had booked a stay for my dog, when I arrived they were very rude and demanded vaccine records at 4pm on a Sunday as if my veterinarian would…”
“Erin does a great job and Millie (my schnauzer) loves her”
“Actual Grooming Service Was Very Good, but making appointments/booking is nightmare and terrible - awful customer service.”
“The prices are reasonable, the staff is very dedicated and professional, and Roger always enjoys staying there.”
“The best staff that communicates supper efficiently and have been so kind on the days I've walked in 5 min.”
“But Bailey’s was highly recommended from our friends.”
“I'll never go back to Bailey's, and I highly recommend you look elsewhere.”
“Bailey’s is the only place I trust to care for Kate.”
“After time went on, we found that they had lied to us about multiple things concerning the incident.”
“Been boarding our dogs here for years, their staff have always treated our dogs with care and kept us informed of any issues.”
People customers mention
- Baileys 11 reviews
- Keith 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.5 ★★★★★ 239 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Marijane England9 reviewsTotal number of Google reviews Marijane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBailey’s is the perfect cattery for boarding. The area is sound and smell proofed so Kate the Kat doesn’t have to hear, see, or smell dogs. She has her own room with a climbing wall and cozy hidey-hole for a sleeping. Bailey’s is the only place I trust to care for Kate.
- Price assessment: Great price
- Services: Service not listed
Response from the owner · a year ago
Marijane, thank you so much for the kind review! We're very proud of our cattery and we're always excited to see our furry friends. Many thanks for your support of Baileys Deluxe Pet Care!
Kimbee3 reviewsTotal number of Google reviews Kimbee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic! They send me photos of my baby daily. He looks great! And its very clean there!
Response from the owner · 4 weeks ago
Kimbee, thank you so much for the kind words and 5 Star Review! Kenner made things easy for us, he's such a good kitty. I'm so glad that we were able to help you out and be of service. We look forward to seeing and caring for Kenner again. Best Regards, Tyler Reeder, General Manager
Vickie Himmelberg16 reviewsTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love their friendly staff. Always greeting you at the door with a friendly smile and happy to see your fur babies. Highly recommend!
- Price assessment: Reasonable price
- Services: Other pet daycare
Response from the owner · a month ago
Vickie, thank you so much for taking the time for the kind words and 5 star review! We appreciate your trust in us when considering pet care for Harley and Gunner! Looking forward to your next visit. Again, thank you!
Janet Carlson4 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLeft my super anxious dog at Bailey's for 5 days. They accommodated her so well that she made it through! They understood her needs and worries even though she has a "do not touch me" policy that makes caring for her a challenge (and a bit unrewarding). When she came home she settled in quickly. Thank you to the entire staff who made her stay there a success! 😀 Update. Now I have 2 dogs, the anxious one and a "what-me-worry Alfred E. Newman" one. Both did great at Bailey's for a 5-day stay. The facility is so clean and staff so caring! 😊
- Price assessment: Reasonable price
- Services: Dog walking, Other pet daycare
Response from the owner · a year ago
Hello Janet, Thank you so much for the kind review! We're thrilled to hear that you had such a positive experience! We are grateful for your support! The Baileys Deluxe Pet Care team work hard to understand the needs of all our boarding guests!
L B4 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI recently left my two cats here for their first ever boarding experience. I was nervous and so were Ralph and Eddie. Once I walked in and saw how clean the cat suites were and how prepared the staff was I felt more at ease. My cats take medication so it was very helpful that staff was able to administer them for no extra fee. When I arrived to pick them up I could tell my cats were not happy with me but I didn’t expect them to be as they’re very high anxiety and needy. Eddie was difficult to get back in his kennel to leave since he is so sassy but the staff, Lexy, made it a lot easier on me and Eddie. I really appreciate her and the rest of the staffs’ attitudes when it came to my special little but chunky guys because I know they are not easy. I will 100% be boarding them here again.
Response from the owner · 2 months ago
Thank you Lucy so much for taking the time to leave us a review! We loved having Ralph and Eddie for boarding, and we can't wait to see you both again at Bailey's Deluxe Pet Care!
S DLocal Guide · 21 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe love Bailey's so much! We have taken out two year old minpin there in several occasions for dog daycare. He is a very shy dog, but he always has so much at this place and the staff is so nice!
Response from the owner · 2 months ago
Thank you so much for taking the time to leave us a review! We appreciate you trusting us with the care of your fur-baby. We can't wait to see you both again at Bailey's Deluxe Pet Care!
K Zetterman9 reviewsTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe take our Westie to Bailey's for grooming and he also goes to daycare several times a month as needed for our schedule. The groomer is kind and patient with him! He loves daycare and everyone is always glad to help with any questions I may have. They are very accommodating to any special requests. Our dog is always eager to get to daycare and see his friends!
- Price assessment: Great price
- Services: Other pet daycare, Other pet grooming
Response from the owner · Edited 11 months ago
We love having Clark at Bailey's Deluxe Pet Care for daycare and grooming! Thank you for your lovely review and for supporting our business. We look forward to seeing Clark again soon!
mark berg4 reviewsTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional, kind, caring and great grooming. Thank You. This is my Cooper.
- Price assessment: Reasonable price
- Services: Other pet grooming
Response from the owner · 4 months ago
Mark, thanks for your kind review! Cooper was great during his grooming appointment At Bailey's Deluxe Pet Care. We really appreciate your support, and we can't wait to have Cooper back for another groom!
Bill Hogan6 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen boarding our dogs here for years, their staff have always treated our dogs with care and kept us informed of any issues. Luke and Cole are especially great and the whole team there really seems to care about the animals.
Response from the owner · 4 months ago
Bill, thank you so much for your kind words and for taking the time to leave us a review! We love having Shadow and Rocky at Bailey's Deluxe Pet Care for boarding, and we can't wait to welcome them back again soon! I'm looking forward to taking them out on more nature walks. We are grateful for your support!
Business details
- Address: 2205 Highway 2, Lincoln, NE 68502
- Phone: (402) 205-1084
- Website: baileysdeluxepetcare.com
- Service area: Lincoln, NE