Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate BAK&JO highly for its clean, spacious atmosphere, diverse menu including vegan and gluten-free options, and friendly staff. Recurring themes praise the quality of pastries, burritos, and coffee, as well as the availability of games and community events. However, several low-star reviews criticize slow service, long wait times, and occasional ordering errors, noting that some items like boba tea were poorly prepared or overpriced.
Data from Google, last updated November 13, 2026.
379 Google reviews we collected
Phrases our text analysis found in 308 written reviews
How often each topic comes up in the written reviews
We read 308 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The shop carries sweet simon desserts and is located between her and I's houses so it was a perfect pick.”
“I recommend it to my friends and I bring people here to catch up.”
“…is not tightly wrapped and it falls apart, they are still providing excellent service and feel of a local-family owned restaurant; no-one anywhere is…”
“Poor service and overpriced.”
“I would get it even more often if it was a bit more affordable, but I'm not saying the pricing is unfair by any means; it's worth every penny and clea…”
“The bento dessert+coffee was $28 so a little on the pricey side, but it was a treat and special occasion.”
“…muscle memory for staff, and if a mistake is made, it is easily and quickly corrected.…”
“Extremely slow service.”
“If you swing by make sure to try there amazing macarons and banh mi, I know that sounds like an odd combination but trust me:)”
“Staff is also very friendly and communicative, and the inside of the shop is always clean and has plenty of things to do (games etc) if you come with…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 379 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Cute, clean, and welcoming environment, they also had Nintendo switch console available to play! Had lots of desserts and drinks to choose from! Matcha was a bit milky in my opinion, didn’t really have a strong matcha taste to it unfortunately.
Honestly the croissants are not very good. They seem underbaked and they are more like a bun than a traditional croissant. It almost seems like they are bought off site (which is fine) and then they add a drizzle or filling. I had the almond croissant and the texture of the almond filling they added was off-putting and runny. It also took about 10 minutes to prepare which was longer than I expected-I was in a rush and thought I was getting a ready to go item vs. something that needed time to prepare.
This is the cutest little tucked away coffee shop. My friend is gluten free and her favorite dessert is carrot cake. The shop carries sweet simon desserts and is located between her and I's houses so it was a perfect pick. While I went inside, I got a hot vanilla chai with pumpkin foam top and it was yummy. The bento dessert+coffee was $28 so a little on the pricey side, but it was a treat and special occasion. I like the ambience there as well as staff was nice.
I love this place! It's close by, everyone is friendly, there's games to play (physical games and video games!) and the food and drinks are delicious. I've brought a handful of people family, friends here and they all enjoyed it as well! I admittedly was pronouncing it as 'back and Jo' for a while before looking it up.. it's pronounced bake and jo!! Definitely a staple in the neighborhood.
Best gf breakfast burrito in town! Absolutely love this place!
I work at a neighboring business and get Bak&Jo from time to time for breakfast before work. EXCELLENT food and coffee. I would get it even more often if it was a bit more affordable, but I'm not saying the pricing is unfair by any means; it's worth every penny and clearly made with effort every time. Staff is also very friendly and communicative, and the inside of the shop is always clean and has plenty of things to do (games etc) if you come with a small group. Highly recommend
Breakfast burritos were sooo good and unique
I stopped by Bak & Jo Coffee and Bakery for a matcha drink. The décor is modern yet cozy, and the atmosphere felt friendly and welcoming. There were quite a few older adults and retirees, which made it feel like a good fit for me—a comfortable spot to relax. I didn’t try any food this time, so my review is just for the café experience.
Delicious sandwiches, treats, and coffee! The service and prices were great too. Will definitely be back! 💜
Best banh mi of all time!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts