Baker Home Energy

They are lucky to have Reggie as a tech.....Competent and a good communicator/problem solver

Wonderful, kind, respectful and lovely gentlemen showed up and was veryprofessional

My experience with Garrett was excellent. Of all the estimates I’ve gotten so far for HVAC he’s the only one who recommended relocating my system to be more efficient from the original setup. Thank you Baker. I look forward to working with you soon!

Reggie was great. Very detailed, knowledgeable, and professional. He deserves a raise!

​I attempted to get in touch with Baker Home Energy multiple times to discuss a project. Over the course of four separate calls, I was repeatedly routed directly into an AI voicemail system without ever speaking to a representative. I also sent multiple emails that received no response or callback. ​When I finally managed to speak to a live representative in customer support today, instead of assisting me or connecting me with a team member who could help, they simply offered to transfer me back into the same automated sales loop I had been stuck in for days. ​The complete lack of direct communication, follow-up, and reliance on automated systems makes it impossible to do business with them. I have decided to look elsewhere for my home energy needs. Save yourself the headache and go with a company that values actual customer service.

Reggie was very friendly and professional and explained everything he checked at the end of his visit.

Tyzell was professional and was very informative about how to keep our units in the best condition.

I had Baker Home Energy install additional solar and a sonnen battery system in early 2025, and I've had several problems with the installation since then. Baker has had to send technicians out multiple times, including for what I believe was a previous battery failure, an emergency disconnect that wasn't functioning properly, and a separate issue with my SolarEdge inverter. On October 19, 2026, all the circuits connected to my battery-backed electrical panel lost power, despite the rest of my house having normal utility service. Essentially, half my house was without electricity. I contacted sonnen technical support, but they couldn't identify the problem remotely. They also attempted to contact Baker and couldn't reach anyone. When I called Baker myself, I was met with an automated AI phone system that opened a service ticket instead of connecting me with someone who could actually help. I was left without a confirmed service appointment or any clear indication of when someone would address the problem. For a company that installs and warranties equipment integrated into a home's electrical system, I find this level of customer support completely unacceptable. This isn't a minor issue with solar production or a monitoring app. A substantial portion of my home lost electricity. I've spent over $20,000 on this installation, and after multiple service visits and recurring problems, I've lost confidence in its reliability. I expect a company like Baker to stand behind its work and have a reasonable way for customers to obtain urgent assistance when something goes wrong. I'm extremely disappointed with both the reliability of the installation and the support I've received. I cannot recommend Baker based on my experience. Update 10/21/26 - Updating my original review because I want to give Baker credit where it's due. I had a significant issue with my sonnen battery system that left half my house without power for nearly 12 hours, despite utility power being available. I was understandably frustrated with the situation and initially with Baker's service response. Since then, Baker has been very responsive. They acknowledged the problem, sent a technician out promptly, and returned again to troubleshoot directly with sonnen. They've inspected the electrical installation, breakers, and connections and have made a genuine effort to get this resolved. Unfortunately, the underlying issue still hasn't been identified, and I'm continuing to work through that with sonnen. At this point, I don't have any evidence that Baker's workmanship caused the failure. I appreciate Baker taking the situation seriously and standing behind their installation. They've been helpful and professional throughout the troubleshooting process, and I think it's only fair to recognize that.

Chris was great he helped me get on to the Enphase app on my phone and explained some of the features, and also explained the new box on the side of my home and how to read the meter, hopefully this resolves the issues I was having with Sunpower. I also want to give a shout out to Josh Lennard for the continued support through the years.

Had Baker Home Energy install 10 solar panels and a Tesla Powerwall. The service and work was excellent from sales through install to completion. The products and prices were competitive with other top install companies, the communication and timelines were clear and consistent, and the actual work done was very clean and courteous. The install Team Lead was Antonio Diaz and the rest of the team was Jose Balderas and Izaya Fussel. Baker has done work in our neighborhood before and it was these positive reviews from people I know that sold me on Baker. I am now added to the group that respects their company and its people.