Customers describe Baker-Jones Co. Inc. as punctual, professional, and knowledgeable, noting that technicians often arrive early and clean up after completing HVAC repairs, installations, and maintenance. Reviewers highlight fair pricing, clear communication regarding diagnoses, and long-term reliability, with many citing years of continuous service. While most feedback is positive, a few complaints mention a lack of responsiveness to phone calls and failure to restore the property to its original condition upon departure.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
The service attendant was very prompt, professional and knowledgeable concerning my A/C unit. Excellent customer service, job well done, very pleased with the entire experience!
Thank you, Robert! We appreciate your kind words about our service attendant and are glad to hear you had a positive experience. Your satisfaction means a lot to us!
OH let me til ya what happened to me. This guy told the renter that the air handler had been hit with a power surge!!! $3800…I said let me call my guy at Baker-Moss. Baker Moss guy said it was the thermostat…. My Lord!! greatest AC company on the planet!!!
Thank you, Ronnell! We're glad to hear everything went smoothly and that you felt trust in our technician. Your satisfaction means a lot to us!
The technician showed up on time and was very professional with the service.
Thank you, Terrell! We appreciate your kind words about our technician's professionalism and punctuality.
Very prompt, professional, courteous, and they solved the problem.
Thank you, Victor, for your kind words! We're glad to hear that our team was prompt and professional in solving your issue. Your feedback means a lot to us!
They arrived early and did a great job!
Thank you, Mr. Bergeron! We appreciate your great feedback. We’re glad to hear the team arrived early and did a great job. It was a pleasure serving you, and we’re here whenever you need us again.
Servicem man was friendly and seemed knowledgeable.
Thank you, Sandra! We're glad to hear that you found our service team friendly and knowledgeable. Your feedback means a lot to us!
Always a great experience. Trustworthy, efficient and does great work. Brenda Rogers
Thanks, Ms. Rogers! We're so glad to hear that—it's always a pleasure having you with us!
Baker Jones is always responsive to a call for servicing my HVAC system.
Thank you, Frances! We appreciate your kind words about Baker Jones and are glad to hear he's always there to help with your HVAC needs. Your satisfaction means a lot to us!
I’ve been working with Baker Jones AC for years, and their work is always exceptional with excellent customer service. I would recommend them to anyone.
Thank you for the great feedback! We're happy to hear our team was on time, friendly, and helpful in answering your questions. We truly appreciate your support!
Vince was great! Polite and truthful in his assessment
Thank you, Ike! We're glad to hear that Vince provided you with such a positive experience. We appreciate your feedback!