My account changed hands within the company many times and eventually things went south. Had one tax year left unfiled and one year partially filed and never corrected.
Baker Tilly
Baker Tilly at a glance
Clients frequently praise the firm for responsive communication, timely service, and detailed guidance on business and personal tax matters. Positive feedback highlights the staff's organization, knowledge, and ability to tailor advice to specific industry needs. However, negative reviews cite a pattern of poor account management, including unfiled taxes and billing for corrections after errors, with the owner not responding to any reviews.
- Google rating: 4.6 out of 5 from 21 reviews (90% five-star).
- Reviews on this page: 21 Google reviews (21 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: December 7, 2024.
- Service: Payroll Service serving Houston, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
21 Google reviews we collected
- 5 stars1990%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star210%
Praise vs complaints
Phrases our text analysis found in 21 written reviews
- Praise3697%
- Complaints13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1027%
- Speed & response822%
- Quality & results514%
- Would recommend514%
- Communication411%
- Honesty & trust38%
- Price & value25%
What customers talk about
We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have always taken care of all our needs in a timely and professional manner and have given us excellent advise when needed.”
“We have found them to be very responsive to both our business and personal needs.”
“has always had a great experience with MiddletonRaines + Zapata.”
“We would highly recommend them for your business and personal returns.”
“That said, they took the bull by the horns, created a plan and walked me through every step.”
“A CPA firm needs to be trustworthy, fast, and communicate well.”
“y and the team at MiddletonRaines + Zapata have very quickly shown us great value both in accounting services for our business but also for our person…”
People customers mention
- Middleton 6 reviews
- Raines 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.6 ★★★★★ 21 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Find another CPA, they do not accept liability for mistakes made and will bill you on top of having to pay IRS penalty fees for their mistake.
I am definitely someone who has zero experience dealing with accounting and taxes. That said, they took the bull by the horns, created a plan and walked me through every step. Highly recommend, especially if you are a 1099.
We recently changed CPA firms and went with MiddletonRaines + Zapata. We have found them to be very responsive to both our business and personal needs. They always respond quickly and complete the work on a timely basis. I wish we would have gone with this firm a long time ago!!! Stratton Gillis President Fusion Inc.
A CPA firm needs to be trustworthy, fast, and communicate well. Jon Meadows and his team excel at all three. We couldn't be happier with Jon and look forward to continuing our relationship.
Our accountant has done an excellent job. Very responsive and always has time to answer questions and walk me through issues.
MacArtney Inc. has always had a great experience with MiddletonRaines + Zapata. They have always taken care of all our needs in a timely and professional manner and have given us excellent advise when needed.
Top of the line customer service!
Wesley and the team at MiddletonRaines + Zapata have very quickly shown us great value both in accounting services for our business but also for our personal returns and investments. We're very pleased with the personal touch and attention to detail and feel like this will be a great and growing relationship for many years to come.
Simply put, I can't say enough good things about MiddletonRaines + Zapata. As a small business owner, I recognize the importance of exceptional client care and delivering a service that goes well beyond your client's expectations and everyone that I have worked with at MiddletonRaines + Zapata sets the gold standard for both. From our very first conversation, I could tell that they valued me as a client and were willing to take the time to understand my unique situation. Since that time, the attention, service and responsiveness I have received from both Stan and Evan has been absolutely top notch. I recommend them without reservation!
Business details
- Address: 500 Dallas St Ste 1900, Houston, TX 77002
- Phone: (713) 850-9814
- Website: bakertilly.com
- Service area: Houston, TX