Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Reviewers praise the bakery for its extensive selection of niche baking supplies, reasonable pricing, and hands-on classes that allow students to taste pastries. Staff are frequently described as knowledgeable and friendly, offering helpful guidance on products and techniques. However, a recurring criticism in lower-rated reviews is the strict no-refund policy, with customers expressing frustration over the lack of flexibility for returns or class cancellations due to personal emergencies.
Data from Google, last updated November 13, 2026.
79 Google reviews we collected
Phrases our text analysis found in 52 written reviews
How often each topic comes up in the written reviews
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I also took their croissant class with Laura and Rosaura and they are so nice + knowledgeable!”
“Prices are fair for the specialty ingredients and equipment.”
“The teacher walked us through each step thoroughly, which is especially helpful for those who were baking for the first time.”
“Horrible customer service once they have your money, which is unfortunate because I've been going out of my way to support this business over the past…”
“Highly recommend to check out this place if you are a cake artist like myself.”
“Would not recommend for anyone with families or other obligations where you may not be able to control your schedule.”
“I returned to the store the same day and showed it to the same lady who sold it to me, and she acknowledged that it didn't fit even though it should have.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 79 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This store is so goated! They have a lot of niche baking supplies and goods that are hard to find in grocery stores but also you don’t wanna buy in bulk from Amazon. Ie. gelatin sheets I also took their croissant class with Laura and Rosaura and they are so nice + knowledgeable!!
I’ve been here several times for classes and just to pick up baking materials and I am absolutely floored by everything this shop does - from the insanely amazing classes to carrying high quality ingredients you literally can’t find anywhere else in the Bay Area, to making the most life changing brownies. Truly my favorite store in the bay.
Such a cool place! And smells great too ☺️ A wonderful collection of sweets and fun coffee flavors, plus there are baking classes! The staff is incredik kind, welcoming, and knowledgeable. Stop by for a visit soon!
Want to learn how to make Kouign Amann, baguette, or croissants 🥐 from scratch? If yes, then you’re in the right place. I love Baking Arts and their friendly staff who know a thing or two about baking. You always get to taste test the pastries, straight out of the oven during class, yum!
They have knowledgeable help and great baking supplies such as specialty tools, pans, decorating sugars any other flavorings you can’t find elsewhere. Worth checking out if you love to bake!
We had a great time learning how to make matcha strawberry cream roll cake here!
Chocolate babka Class with Rosaura! Is a must. So patient and such a fun vibe. She moves the class along well. So much treats to take home. Can’t wait for another one!
Wow! Huge shoutout to Baking Art—this iced coffee is next level! So smooth and delicious. I’ve never had one like this before. Thank you so much, Laura, for hooking me up!
Very fun baking class! Good music too Was able to bake and decorate our rolls Special shout out to Tara for always being there for my emotional needs
Took the Holiday Cookie Tray class yesterday with my son. We enjoyed ourselves. Made it a total Mother and son day. Looking forward to booking another class in the future.
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts