Customers praise the store's extensive selection of high-quality equipment, competitive pricing, and knowledgeable staff who provide detailed guidance without pressure. Reviews highlight efficient delivery, installation services, and helpful personal training options for home and commercial gyms. The business maintains a perfect five-star rating from thirty-eight reviews, with the owner responding to forty-five percent of the feedback.
Google rating: 5.0 out of 5 from 38 reviews (97% five-star).
Reviews on this page: 38 Google reviews (36 with written comments, 4 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: September 9, 2026.
Service: Treadmill Repair Service serving San Jose, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
38 reviews on Google
5★37
4★1
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jim was incredibly knowledgeable, friendly, and easy to work with.”
“I highly recommend Balance Fitness to anyone looking for quality home gym equipment!”
“In a competitive procurement process, Balance Fitness offered the most creative offering at a competitive price.”
“Their product line is top notch and quite impressive.”
“I needed additional help after the machine arrived and he was quick to respond, provided input and proactively followed up.”
“He's honest, knowledgeable and provides awesome customer service!”
People customers mention
Jim16 reviews
Mateo6 reviews
Mike3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Shan H5 reviewsiTotal number of Google reviews Shan has written across all businesses on Google Maps, not just this one.
We recently purchased a WaterRower from Balance Fitness in San Mateo, and we couldn't be happier with the experience. We had done research online beforehand and wanted to see the model in person before making a decision. Jim was incredibly knowledgeable, friendly, and easy to work with. There was zero pressure and no hard sell. We were also really impressed by the wide selection of fitness equipment they carry in the showroom. I highly recommend Balance Fitness to anyone looking for quality home gym equipment!
Response from the owner · a month ago
Thank you, Shan, for the thoughtful review. We are thrilled you enjoyed a pressure-free experience and are pleased with your WaterRower.
We appreciate your recommendation, remain committed to expert service and a broad showroom selection, and welcome you to contact us for any future needs.
Curtis Ching4 reviewsiTotal number of Google reviews Curtis has written across all businesses on Google Maps, not just this one.
In renovating our HOA's Fitness Center, we looked for an equipment package that aligned with the needs of our residents. In a competitive procurement process, Balance Fitness offered the most creative offering at a competitive price. Their thoughtful curation focused on strength conditioning, cardiovascular training, and balance/flexibility. Our residents are very happy with the broad functionality, the consistent look and feel of the new equipment, and the Wellness kickoff instructing users on equipment use and safety. So that you could see the final work product, I've added before and after photos of the Fitness Center.
Response from the owner · a month ago
Thank you, Curtis. We’re honored Balance Fitness was selected and appreciate the before-and-after photos and your positive feedback about our curated strength, cardiovascular, and balance equipment and the Wellness kickoff.
We remain committed to ensuring resident safety, consistent aesthetics, and ongoing support; please contact us for additional training, service, or future enhancements.
Ana Cholakyan5 reviewsiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
I was doing most of my research online before coming in, so I walked in with a decent idea of what I wanted. Ended up buying a bench and kettlebell here anyway. Even though I’d already narrowed down some options myself, the advice and selection actually beat what I’d found researching online. Staff knew the equipment beyond spec sheets, talked through frame stability, incline and decline and how the bench would hold up under heavier lifts. Selection was more commercial-grade than the usual big-box stuff. No pressure, just useful help picking the right gear. Will certainly be back.
Response from the owner · 2 months ago
Thanks so much for taking the time to leave this! Really glad our team could help talk through the details and that you found the right setup. Hope the bench and kettlebell are serving you well and we'll see you when you're ready for the next piece!
john madatian3 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
I highly recommend Balance Fitness. I just purchased a beautiful new treadmill. They have a large selection of excellent products, and the owner Jim is extremely helpful and accommodating. I don't think there is anywhere else in this area where I could have just walked in, found exactly the machine I needed, and had it delivered within a few days. I am very happy with my experience with Balance Fitness, and I will use them again for my home gym needs. By the way, I was lucky enough to get there for their Memorial Day sale. Prices and service can't be beat.
Response from the owner · 4 months ago
We’re thrilled you found the perfect treadmill and had such a smooth experience with us. It was a pleasure helping you, and we look forward to working with you again when you're ready to grow your home gym. Enjoy the new machine!
Jef Rogers8 reviewsiTotal number of Google reviews Jef has written across all businesses on Google Maps, not just this one.
Very professional and efficient purchase. I knew the make and model of The specific piece of equipment that I wanted, The free motion dual cable cross. I reached out to the manufacturer and they referred me to Jim G. at Balance Fitness.
Pricing was fair, custom color led to a few weeks prior to delivery.
The delivery experience was extraordinary. Two person team delivered a 1250 pound piece of equipment Exactly when they said they would, and the install was well engineered with no damage to anything. They managed to install the equipment in the corner of my home gym without even punching the rubber flooring underneath.
This is definitely a high-end equipment shop and I look forward to taking them up on some in-store training and I will look at other pieces of equipment as well.
Response from the owner · a year ago
Jef - Thank you so much for this wonderful feedback . Thrilled that Jim and our delivery team provided an extraordinary experience and that the precision of the install met yours and our high standards. We look forward to welcoming you for some in-store training soon!
Paul FeigenbaumLocal Guide · 21 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
I had tried to find a good store to buy a new treadmill. Google gave me little in the way of options. I started by going to Dick's Sporting Goods. The service wasn't great and the selection was poor. I had recalled buying a treadmill years ago at a place in San Mateo and managed to find Balance Fitness (again). They were TERRIFIC. Great selection of sturdy, well made equipment. And fantastic service. I couldn't recommend them more highly!
Response from the owner · a year ago
Many thanks Paul for your continued support. Let us know if there is anything else we can do to assist or questions you have. Enjoy the treadmill!
Marc Sherry5 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Jim at Balance Fitness was very helpful when designing and purchasing our new home gym. He helped us pick out a power rack that met our needs without being overkill, and made sure we had the accessories we needed, without trying to upsell us on things that we didn't. He was very patient with our questions, and continued to support us after the installation was complete, as well. We'll definitely be back for any future gym equipment purchases.
Response from the owner · a year ago
Many thanks Marc! Let us know if there is anything else we can do to assist or questions you have. Enjoy the power rack!
Mack ReidLocal Guide · 178 reviewsiTotal number of Google reviews Mack has written across all businesses on Google Maps, not just this one.
Great place to find items for you to make a home gym. They offer a wide selection and even high end equipment that our own 49ers use . They will work with you on pricing and price match for the best price.
Response from the owner · a year ago
Many thanks Mack for your feedback and support! Let us know if there is anything else we can do to assist!
Penny Lee1 reviewiTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Jim is a great personal trainer. He customized my routine based on what I wanted to accomplish.
He is extremely knowledgeable as he has been doing this for 30+ years. He also knows everything there is to know about fitness equipment.
I would highly recommend going by his store to check out the equipment and meet Jim. This will be the best life investment you ever make!
Response from the owner · a year ago
Thank you for the kind words and support!
A Fong1 reviewiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
After visiting several stores in search of a treadmill, I chose Balance Fitness because Jim is knowledgeable, experienced and didn't try to sell me more than I need. I needed additional help after the machine arrived and he was quick to respond, provided input and proactively followed up. I would definitely purchase from him again.
Response from the owner · a year ago
Many thanks for your support! Enjoy the many miles on the treadmill!
