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Balanced Body 360

Massage therapist · Madison, AL · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 101 wellness servicesPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 139 Google reviews · 13 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
May 2026latest review

Balanced Body 360 at a glance

Customers consistently praise the clean, calming atmosphere and the therapist's ability to alleviate chronic pain through techniques like prenatal and lymphatic massages. Reviewers highlight the attentive service, including pre-massage relaxation and full session durations, as well as the affordable pricing. The business maintains a perfect 5.0 rating from 139 reviews, with the owner responding to every single customer comment.

  • Google rating: 5.0 out of 5 from 139 reviews (99% five-star).
  • Reviews on this page: 139 Google reviews (125 with written comments, 2 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: May 31, 2026.
  • Service: Wellness Service serving Madison, Alabama.

Data from Google, last updated October 25, 2026.

Score profile vs other wellness services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction98Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 98 (median 94)Reliability: 97 (median 94)Momentum: 100 (median 100)
Balanced Body 360Wellness Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Balanced Body 360: 98/100 on this factor. Category median: 94.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Balanced Body 360: 97/100 on this factor. Category median: 94.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Balanced Body 360: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.

Star ratings

139 Google reviews we collected

  • 5 stars13899%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 125 written reviews

  • Praise15499%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5737%
  • Would recommend5233%
  • Quality & results2113%
  • Communication106%
  • Speed & response74%
  • Price & value64%
  • Honesty & trust32%

What customers talk about

We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “, Melissa business place is Warm, relaxing and very knowledgeable regarding her products!”
  • “10 out of 10 would recommend took my wife for her first massage and spa she came out a completely different person I could tell instantly that she had…”
  • “Had an amazing experience getting a 90 minute prenatal massage.”
    “She had me on the first tee this morning at 9 and was able to play golf in this awful heat!”
  • “She explained everything she was doing and gave great advice and encouragement.”
  • “He said booking was really easy and she was really responsive.”
  • “I genuinely look forward to my next massage and honestly, she’s affordable enough for me to start going regularly!”
  • “It was clear that she genuinely cares about her clients' well-being, as she went above and beyond to ensure I left feeling my best.”

People customers mention

  • Melissa 34 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

ZacheryLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

10 out of 10 would recommend took my wife for her first massage and spa she came out a completely different person I could tell instantly that she had relief after having pain all over her body the place smelled great very clean the vibe completely calm and relaxing will definitely be going back

KarissaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Melissa is nothing short of a miracle worker. Her hands are truly healing hands. I suffer from chronic pain caused by several medical conditions, and she was able to provide me with the most amount of pain relief I have experienced in years. Relief doctors were not even able to provide after much more invasive…

Great price
BryannaLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had an amazing experience getting a 90 minute prenatal massage. I've been having neck and back pain and Melissa made the experience so relaxing and enjoyable. She started from your head to your toes and the entire 90 minutes you are treated so well. Thank you so much! I will be coming back my third trimester. And…

Customer photo from Bryanna's review
Great price
Leleai5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Well I gotta say, Balanced Body 360- is Excellent 5big Stars ⭐️!!!, Melissa business place is Warm, relaxing and very knowledgeable regarding her products!!! I really enjoyed it very much. Plus she's kind, and caring regarding her customers. This is by Far the Best Massage I've Ever received in my entire life, and…

ShellyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Overall my experience was really good! I had been experiencing an incredibly painful crick in my neck and she really concentrated on that area. It was a full 1.5 hour experience. Some massage therapy sessions at other places say 1.5 hours and are finished 10 minutes early. The message was just the right amount of…

AmbriaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

WOW . Is all I can say about my experience with Melissa today ! She was so very attentive , soft spoken and gentle ! She gave me the full experience of a prenatal massage before I even got the massage ! That chair and that foot machine was stellar! I couldn’t feel any better ! It was so good that I went to sleep! 10/10 highly recommend her so much !!!

Photos

Customer reviews

5.0 ★★★★★ 139 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Chelsea Wheaton6 reviewsTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I loved this massage!

Response from the owner · 4 months ago

I am so glad you did, Chelsea!

Zachery KohlhoferLocal Guide · 15 reviewsTotal number of Google reviews Zachery has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10 out of 10 would recommend took my wife for her first massage and spa she came out a completely different person I could tell instantly that she had relief after having pain all over her body the place smelled great very clean the vibe completely calm and relaxing will definitely be going back

Response from the owner · 5 months ago

Thank you so much for bringing your wife in for some much needed rest and relaxation. I am so glad that she enjoyed her experience!

Karissa AllenLocal Guide · 31 reviewsTotal number of Google reviews Karissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Melissa is nothing short of a miracle worker. Her hands are truly healing hands. I suffer from chronic pain caused by several medical conditions, and she was able to provide me with the most amount of pain relief I have experienced in years. Relief doctors were not even able to provide after much more invasive treatments. I will sing her praises to anyone and everyone. Thank you so much. I am already dreaming of my next session.

  • Price assessment: Great price
Response from the owner · 9 months ago

Thank you for your kind words and support. I am so happy I was able to help with your pain Karissa, and I look forward to working with you in the future!

Bryanna Davis WilliamsLocal Guide · 58 reviewsTotal number of Google reviews Bryanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had an amazing experience getting a 90 minute prenatal massage. I've been having neck and back pain and Melissa made the experience so relaxing and enjoyable. She started from your head to your toes and the entire 90 minutes you are treated so well. Thank you so much! I will be coming back my third trimester. And the prices are great!! Doesn't take an arm and a leg to be able to treat yourself!

  • Price assessment: Great price
Response from the owner · 10 months ago

Thank you for your feedback and kind words Bryanna. I am so glad you enjoyed your experience and look forward to working with you soon. Congratulations on your new arrival!

Leleai Tuilefano5 reviewsTotal number of Google reviews Leleai has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Well I gotta say, Balanced Body 360- is Excellent 5big Stars ⭐️!!!, Melissa business place is Warm, relaxing and very knowledgeable regarding her products!!! I really enjoyed it very much. Plus she's kind, and caring regarding her customers. This is by Far the Best Massage I've Ever received in my entire life, and that's serious. I received the lymphatic massage and 45 minutes of sauna. Thank you so much again, Melissa!!👩🏽‍🦱😘🏝️

Response from the owner · a year ago

I am so glad you enjoyed your session, Leleai! I hope to see you soon.

Jessika Gallegos6 reviewsTotal number of Google reviews Jessika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

By far the best massage I’ve ever had.

Response from the owner · a year ago

I am so glad you enjoyed your service Jessika. Come back any time!

Shelly DavisLocal Guide · 21 reviewsTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Overall my experience was really good! I had been experiencing an incredibly painful crick in my neck and she really concentrated on that area. It was a full 1.5 hour experience. Some massage therapy sessions at other places say 1.5 hours and are finished 10 minutes early. The message was just the right amount of pressure I needed. I prefer a bare hand massage instead of gloves being worn but that is a minor thing. I would definitely go again.

Response from the owner · a year ago

Thank you so much for your review, Shelly! I am glad that you felt relief from the massage. Neck pain can be brutal! I do offer longer focused massage in these areas, for that reason. To address your concern with the gloves used during sessions, I check my blood sugar multiple times a day and have developed sporadic eczema on my hands, since having my baby recently. The gloves are a safety precaution for my clients and myself. I am also an esthetician, and we use universal & standard precautions, therefore heavily use gloves in our industry. I also offer medical massage, including postoperative. It's a sanitary measure to ensure everyone's utmost safety. Thank you for understanding and for your feedback. Here at Balanced Body 360, I take my client's needs & safety into consideration at all times.

Ambria KingLocal Guide · 22 reviewsTotal number of Google reviews Ambria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

WOW . Is all I can say about my experience with Melissa today ! She was so very attentive , soft spoken and gentle ! She gave me the full experience of a prenatal massage before I even got the massage ! That chair and that foot machine was stellar! I couldn’t feel any better ! It was so good that I went to sleep! 10/10 highly recommend her so much !!!

Response from the owner · a year ago

I am so happy you enjoyed your services Ambria! I hope you and the baby are relaxed and I look forward to working with you again.

Jo MLocal Guide · 30 reviewsTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently had an incredible massage by Melissa, and I can't say enough good things about the experience. From the moment I walked in, Melissa’s warm and professional demeanor put me at ease. She intuitively knew how to target all the areas where I was experiencing pain and tension, and her skillful techniques melted away the discomfort I’d been feeling. Melissa’s hands are truly magical – she created an atmosphere of deep relaxation and comfort, leaving me feeling rejuvenated and refreshed. It was clear that she genuinely cares about her clients' well-being, as she went above and beyond to ensure I left feeling my best. I highly recommend Melissa for anyone seeking relief, relaxation, or simply an exceptional massage. She’s a true healer, and I’m grateful for her expertise. I’ll definitely be returning!

Response from the owner · a year ago

Thank you for those kind words! I truly try to make every experience magical. I am so glad you enjoyed your session. It was a pleasure working with you and I look forward to working with you in the future!

angelelliott417 reviewsTotal number of Google reviews angelelliott41 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best place!!! Made me feel welcome and wanted. Helped my Mental so much I feel like me again!!!@ Thanks Melissa 😊

Response from the owner · 3 years ago

I'm songlad I was able to help you find relaxation and balance! Thank you for your support.

Balanced Body 360 on Google Maps →

Business details