Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Customers frequently praise the company for thorough deep cleans, move-in and move-out services, and efficient turnaround times. Recurring themes highlight punctuality, professional communication, flexible scheduling, and competitive pricing, with many noting the staff's attention to detail and reliability. However, some lower-rated reviews report instances of missed appointments, incomplete cleaning tasks, or inconsistent service quality over time. The owner actively responds to all customer feedback, addressing both positive experiences and complaints regarding specific job performance.
Data from Google, last updated November 13, 2026.
261 Google reviews we collected
Phrases our text analysis found in 235 written reviews
How often each topic comes up in the written reviews
We read 235 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very thorough cleaning and they were so efficient - they did the whole house in about 2 hours”
“Yeslie's team was very professional, efficient, and thorough.”
“One of the young ladies showed up late and it was clear she did not want to be at work.”
“In that process I wanted to have the space professionally cleaned.”
“Would highly recommend for any move in/move out cleaning, and would use their services again.”
“I can't recommend her, and this service, more highly.”
“We are so happy with these services -- they're so organized, excellent at communicating, and competitively priced.”
“Worth every penny, already recommended to my friends, and will choose them again next time!”
“They also do an excellent job so I don’t bother supervising as I trust them.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 261 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very thorough cleaning and they were so efficient - they did the whole house in about 2 hours
Great deep clean options! Amazing service and our place looks brand new and BRIGHTER!
Dear Crysta, thank you so much for your kind words. We appreciate the opportunity to help you with your cleaning needs, and we hope to service your home on a regular basis. Thank you again!
Baltimore HCS is full of consummate professionals! We have had multiple crews but all delivered the same high standard of work, and the administration side of things has always been more than accommodating on any schedule or service changes.
Thank you for your continued trust. We greatly appreciate your kind words and support
I’d like to thank and compliment Rut for an amazing job she did yesterday and always !!! Our house is immaculate every time she is done . Thank you very much Rut !!
Dear Manuel! Thank you so much. We will extend your words to our tech. Thank you for being a great customer and we hope to have you in our Kelly Green Club family for years to come!
Efficient, professional, good result
Thank you so much!
We are so happy with these services -- they're so organized, excellent at communicating, and competitively priced. And our home is always spotless.
Thank you, Samantha. We are delighted to have you as a recurrent client. Have a great day
I lost my mom on 8/12/26. Part of the process my brother and I are going through is turning her apartment back over to her landlord. In that process I wanted to have the space professionally cleaned. The young ladies who came did an amazing job in a short period of time. Thank you.
We are truly sorry for your loss, Jessika. Thank you for trusting us during such a difficult time. We are grateful our team could help make this part of the process a little easier for you and your brother. God Bless You
The team did a wonderful job of cleaning my late husband's house, so I could return it to the landlord. Would definitely recommend them.
Thank you so much for trusting us during such a difficult time. We’re truly sorry for your loss and grateful our team could help make this transition a little easier. We deeply appreciate your kind words and recommendation.
Yeslie's team was very professional, efficient, and thorough. We look forward to our next clean. Thank you!
Thank you so much for your kind words! We’re glad Yeslie and her team delivered the professional, thorough service you expected. We truly appreciate your trust and look forward to taking care of your home again soon!
They did such a great job on my move out clean that the apartment manager asked for their contact info! Appliances looked great. I also appreciated the up-front pricing.
Thank you, Kailey! We’re thrilled the move-out clean impressed both you and your apartment manager. We truly appreciate your recommendation!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts