Google reviewers rate Baltimore Towing Group LLC five stars based on 255 reviews, with the owner responding to 11 percent of them. Customers frequently cite quick arrival times, professional communication, and reasonable pricing for standard and classic vehicle towing. While most experiences are positive, a recurring criticism involves staff rudely hanging up on callers who are requesting quotes to compare prices.
Google rating: 5.0 out of 5 from 255 reviews (98% five-star).
Reviews on this page: 255 Google reviews (240 with written comments, 31 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: October 27, 2026.
Service: Towing Service serving Baltimore, Maryland.
Data from Google, last updated October 29, 2026.
Star ratings
255 Google reviews we collected
5.0of 5
5 stars25098%
4 stars42%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 240 written reviews
99%praise
Praise53099%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response14427%
Staff & attitude11922%
Would recommend9217%
Price & value6813%
Quality & results5410%
Communication377%
Honesty & trust244%
What customers talk about
We read 240 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything was easy to arrange, they arrived on time, and the job was done efficiently.”
“He was very professional and accommodating and very patient.”
“I’d definitely recommend them to anyone needing a classic car recovered.”
“They gave me a quick, affordable tow when other places tried to set high ransoms to help in an emergency.”
“Showed up ahead of schedule and wasn’t too overpriced.”
“Great service and I would highly recommend them for anyone”
“Quick service, great communication, would definitely recommend!”
“I hired these guys twice & both times experienced fast & reliable service.”
People customers mention
Teddy13 reviews
Joe11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
⭐⭐⭐⭐⭐ Really pleased with the service from Baltimore Towing. They recovered my classic BMW 635CSi and took great care of it. Everything was easy to arrange, they arrived on time, and the job was done efficiently. Thanks to Joe for making the booking so easy. I’d definitely recommend them to anyone needing a classic car recovered.
Price assessment: Great price
Services: Special vehicle towing, Car towing, Long distance hauling, Local hauling
Response from the owner · 8 hours ago
Thank you so much for the wonderful 5-star review! We know how precious classic vehicles like your BMW 635CSi are, so we are thrilled to hear that our team took great care during the recovery. We will be sure to pass along your special thanks to Joe for making the booking process smooth and easy.
J
john tran3 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Good price . Fast towing. Nice driver . Perfect. Thank you for your service
Price assessment: Great price
Services: Car towing, Long distance hauling
Response from the owner · 8 hours ago
Thank you so much for your great review! We're glad to hear that you enjoyed our fast towing, fair pricing, and friendly service for your car towing and long-distance hauling needs.
We truly appreciate your business and kind words. Please don't hesitate to reach out whenever you need reliable Towing in Baltimore, MD!
G
Gedeon Thomaidis3 reviewsiTotal number of Google reviews Gedeon has written across all businesses on Google Maps, not just this one.
Excellent company. Responded to the phone call immediately and arranged for the vehicle to be picked up. Surprisingly, quick.
Very professional and reasonable.
Response from the owner · 8 hours ago
Thank you so much for the wonderful feedback! We are delighted to hear that our team responded immediately, arranged prompt pickup, and provided professional and reasonably priced service.
We truly appreciate your business and kind words. Please don't hesitate to reach out whenever you need our assistance again!
B
Brandon Locklear8 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
My Honda accord broke down at a gas station about 35 miles from home. They responded quickly to my request, gave a price and showed up in 30 minutes. Highly recommend, thank you
Price assessment: Reasonable price
Services: Special vehicle towing
Response from the owner · 8 hours ago
Thank you so much for the great review! We know how stressful it can be to have your car break down miles away from home, so we are thrilled that our team was able to respond quickly, give an upfront price, and arrive within 30 minutes to help you and your Honda Accord.
K
Kaitlin Gross2 reviewsiTotal number of Google reviews Kaitlin has written across all businesses on Google Maps, not just this one.
Incredibly friendly and professional! They gave me a quick, affordable tow when other places tried to set high ransoms to help in an emergency. I couldn't recommend this company (and Teddy) more!
Price assessment: Reasonable price
Services: Car towing
Response from the owner · 2 days ago
Thank you so much for the wonderful review and high recommendation! We're glad Teddy and our team could provide you with fast, affordable assistance when you needed it most. For anyone in need of reliable towing in Baltimore, MD, we are always here to help!
A
Aege4 reviewsiTotal number of Google reviews Aege has written across all businesses on Google Maps, not just this one.
Quick got my car loaded safely amd brought to the shop
Services: Car towing
Response from the owner · a week ago
Thank you so much for the 5-star review! We're glad to hear that we were able to get your car loaded safely and delivered to the shop quickly. Providing safe, prompt, and affordable towing services in Baltimore is always our top priority. If you ever need roadside assistance or towing again, Baltimore Towing Group is here to help!
C
Christina Atkinson4 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Very helpful. Showed up in a timely manner. Tried to help get car started before towing. Employees were helpful and very polite.
Response from the owner · a week ago
Thank you so much for the great review! We always try to see if we can get your vehicle started first to save you time and hassle, so we are glad our team could assist you politely and promptly. If you ever need dependable towing in Baltimore County, we are always here and ready to help. We truly appreciate your business!
T
Tiara Fryer1 reviewiTotal number of Google reviews Tiara has written across all businesses on Google Maps, not just this one.
Joe was absolutely amazing to work with. He was very professional and accommodating and very patient. Highly recommend his services.
Price assessment: Great price
Services: Special vehicle towing
Response from the owner · 2 weeks ago
Thank you so much for the fantastic review! We’re thrilled to hear that Joe provided such accommodating, patient, and professional service for your special vehicle. We will be sure to pass along your kind words to him. If you ever need reliable towing in Baltimore, MD again, we’re always here to help!
D
Daniela Gutman5 reviewsiTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Such kind people! They really went above and beyond to help me out. Times have been hard, and I only had a certain amount of money to work with, but they were understanding and helped me with my situation. They got my car out with absolutely no damage—not even a scratch! I truly appreciate their kindness and willingness to work with me. 10/10, 100% recommend! ❤️
Response from the owner · 2 weeks ago
It was our pleasure to help you. Thank you for your business!
J
Jeffrey Armstead4 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
This tow company is awesome…called around 330…vehicle was picked up and dropped off within 40 mins total…definitely would be using them again
Price assessment: Great price
Services: Car towing
Response from the owner · 2 weeks ago
Thank you so much for the fantastic review! We know how stressful vehicle trouble can be, so getting to you quickly and completing your car towing in under 40 minutes is always our top priority. Whenever you need reliable towing in Baltimore, MD, we'll be ready to help again!
