Customers frequently praise the company for punctual service, clear communication, and thorough explanations of repairs across plumbing, heating, and electrical tasks. Many reviewers highlight the professionalism and courtesy of the technicians, noting that estimates often match final costs. However, several low-star reviews cite missed appointments, delayed follow-up on quotes, and complaints about high pricing for specific services.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
The gentleman performed an excellent professional job for me I am pleased with everything they showed me how to work everything and what to do they were just great thank you guys
Tyler came out and gave me three beds and he was very sincere open and honest. We contacted Lowe’s and got a much better price but we went with Tyler because of his great people skills. I hope Tyler gets proper recognition for a job explaining the well done.
Mr. Greg Great Customer Service! Great Service Tech!
Michael is grest
Eddie is experienced, efficient, and did a thorough job, explaining every step. He's a keeper¡
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Michael did a great job solving the problem we had with our plumbing. We appreciate the quick response. Michael informed us on what he would need to do to correct the issue. Thanks Banks Quarles for sending Michael. If anyone was to need plumbing repairs donor hesitate to call Banks Quarles.
My hot water heater stop working. I called for service. I thought it would be a few days to get it repaired or replaced. But they came out the same day. It was not repairable. It was an old unit and it had a leak. The unit was replaced. The tech Mike did a fantastic job installing it. He wasn’t noisy and he cleaned up after himself and he was nice and courteous.
Quick response from a very courteous professional gentleman.
Great service, very transparent. Would recommend.
Adam, a Technician from Banks Quarles Plumbing and Heating came to my home for a HVAC inspection. Adam is a pleasant young man, he explained what he would be doing and respected my concerns. His work was professional and timely. It was my pleasure to have met him. Thank you Adam
We at Banks Quarles are always here if you need any electrical problem solved! Happy we were able to get out to you in a timely manner. We thank you so much for your business!
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