Analyzing 9,871,7159.9M ReviewsFor 27,79727.8K Experts

Banter by Piercing Pagoda logo

Banter by Piercing Pagoda

Jewelry store · San Diego, CA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%99+62.9Reliability 28%99+28Replies to reviews 8%79+6.5Experts Score= 97Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 49 piercing studiosPosition by Experts Score among all companies we track in this category. · better than 67%
5.0 ★★★★★ 672 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
Oct 2026latest review
📞 Call (619) 683-4054Request a call backWebsite ↗

Banter by Piercing Pagoda at a glance

Customers consistently highlight attentive staff who assist with jewelry selections, piercings, and repairs, often noting the painless nature of the piercing process and helpful product recommendations. The store is praised for its friendly atmosphere and willingness to accommodate specific needs, such as sensitive ears or children. One critical review describes a quality control issue where a purchased bracelet failed within a day, requiring the customer to pay for a repair despite the initial defect.

  • Google rating: 5.0 out of 5 from 672 reviews (99% five-star).
  • Reviews on this page: 672 Google reviews (592 with written comments, 126 with photos).
  • Owner responses: the business replied to 90% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Piercing Studio serving San Diego, California.

Data from Google, last updated October 26, 2026.

Score profile vs other piercing studios

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews79Satisfaction: 99 (median 95)Reliability: 99 (median 93)Momentum: 100 (median 100)Replies to reviews: 79 (median 79)
Banter by Piercing PagodaPiercing Studios median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Banter by Piercing Pagoda: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Banter by Piercing Pagoda: 99/100 on this factor. Category median: 93.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Banter by Piercing Pagoda: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Banter by Piercing Pagoda: 79/100 on this factor. Category median: 79.B
79

Bar = this company · dark tick = category median.

Star ratings

672 Google reviews we collected

  • 5 stars66699%
  • 4 stars51%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 592 written reviews

  • Praise648100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude27943%
  • Quality & results18929%
  • Would recommend9014%
  • Communication315%
  • Speed & response305%
  • Price & value274%
  • Honesty & trust20%

What customers talk about

We read 592 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were so knowledgeable and helped me decide what was best for what I was looking for.”
  • “Great service, got my helix pierced and Valeria and Kenia were great.”
  • “Definitely recommend everyone coming to this store for great service and quality.”
  • “Marisol helped me, she was super nice, very patient and explained everything really well, she even gave me a lollipop!”
  • “She helped me out immediately with replacing my broken jewelry.”
  • “She did her best to give me a great deal and was more than happy to help.”
  • “It was my first purchase, and honestly, everything was great!”

People customers mention

  • Valeria 68 reviews
  • Isabella 28 reviews
  • Andrea 24 reviews
  • Marisol 20 reviews
  • Fernanda 10 reviews
  • Mario 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Valeria8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Great service, got my helix pierced and Valeria and Kenia were great. They were so knowledgeable and helped me decide what was best for what I was looking for. No pain when she pierced it. 100 % Recommend! I will be back.

Hector4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I had an excellent experience at the Banter. Came from ATL and was welcomed by two very lovely ladies who helped me picked out a set of jewelry. Thank you!

Heidy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I love it ! Angelica did a great job helping pick out the right necklace and bracelet.

Melanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Awesome experience! Got a second love pierced and it was not painful AND the associate took extra care in placing it in the perfect location!

Xitlali3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

amazing service and amazing prices!!!! literally woll be returning for my stack ! :)

Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Love this store but most of all their employees ! Angelica and Valeria are amazing! Helped me pick the right earrings for my sensitive ears and knew exactly what I was looking for with all the pieces they showed me!

Compare with

Photos

Customer reviews

5.0 ★★★★★ 672 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Valeria Orendain8 reviewsTotal number of Google reviews Valeria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, got my helix pierced and Valeria and Kenia were great. They were so knowledgeable and helped me decide what was best for what I was looking for. No pain when she pierced it. 100 % Recommend! I will be back.

Response from the owner · a day ago

This is what our Google Review dreams are made of! 🤩

Hector Fitz-Hernandez4 reviewsTotal number of Google reviews Hector has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an excellent experience at the Banter. Came from ATL and was welcomed by two very lovely ladies who helped me picked out a set of jewelry. Thank you!

Response from the owner · a day ago

🤩🤩🤩🤩🤩

Karla Santos1 reviewTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Loved it 🫰🏻🫶🏻

Response from the owner · 4 days ago

🤩🤩🤩🤩🤩

Andrea Caro del Castillo1 reviewTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Personal muy amable, encontré lo que buscaba

Response from the owner · 5 days ago

¡Por este tipo de reseñas es por lo que estamos aqui! ❤️

Heidy Diaz2 reviewsTotal number of Google reviews Heidy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love it ! Angelica did a great job helping pick out the right necklace and bracelet.

Response from the owner · a week ago

This is what our Google Review dreams are made of! 🤩

Melanie Weed6 reviewsTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome experience! Got a second love pierced and it was not painful AND the associate took extra care in placing it in the perfect location!

Response from the owner · a week ago

🙏

Its me Neli2 reviewsTotal number of Google reviews Its has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Incredible experience from Kenia and Angelica !

Response from the owner · a week ago

Thanks for showing us some love today! ❤️

Fernanda SotoLocal Guide · 8 reviewsTotal number of Google reviews Fernanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Valeria was very helpful and attentive , definitely will be coming back !

Response from the owner · 2 weeks ago

Thanks for showing us some love today! ❤️

Abril Perez4 reviewsTotal number of Google reviews Abril has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Was very nice and attentive to the customer

Response from the owner · 2 weeks ago

Thanks for this amazing Banter about Banter! See you soon. ✨

Jesus Jimenez1 reviewTotal number of Google reviews Jesus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy atentos todos gracias!!!!!

Response from the owner · 2 weeks ago

¡Gracias por esta increíble reseña sobre Banter! Nos vemos pronto.

Banter by Piercing Pagoda on Google Maps →

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