Customers frequently cite the store's knowledgeable staff, friendly service, and high-quality grooming results for dogs, noting that the attention to detail justifies the higher pricing compared to competitors. Recurring themes include the clean environment, convenient drop-off location, and consistent satisfaction with various coat types. However, low-star reviews highlight significant communication failures, such as unannounced appointment delays and a lack of timely responses to management inquiries. Additionally, some patrons criticized the refusal to accept new clients and misleading online information regarding cat grooming services.
Google rating: 4.9 out of 5 from 233 reviews (95% five-star).
Reviews on this page: 233 Google reviews (188 with written comments, 53 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: November 6, 2026.
Service: Mobile Dog Groomer serving Indianapolis, Indiana.
Data from Google, last updated November 9, 2026.
Star ratings
233 Google reviews we collected
4.9of 5
5 stars22195%
4 stars42%
3 stars10%
2 stars21%
1 star52%
Praise vs complaints
Phrases our text analysis found in 188 written reviews
94%praise
Praise17894%
Complaints116%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6132%
Quality & results5630%
Would recommend3016%
Price & value137%
Honesty & trust137%
Speed & response95%
Communication74%
What customers talk about
We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are locally owned and their staff is very friendly.”
“We have had a few different groomers and all have done a great job with our dogs thick coats.”
“I highly recommend Bark and Bone, it’s obvious that they really care about your dogs, they do a great job at grooming and their customer service is amazing.”
“I cannot recommend their service after their failure to communicate and their lack of honesty.”
“Yes, a little more than some other places but I continue to choose Bark and Bone bc it's worth it.”
“Extremely overpriced as their packages don’t included any difference from other locations I’ve experienced.”
“That honestly meant a lot to me because I get nervous taking my dog to the groomers.”
“They are timely, professional and all around top knotch!”
“…oncerned to learn that her appointment had apparently been bumped or delayed (6pm pickup) The change was not communicated clearly or handled in a way…”
“Switching groomers was nerve racking, but the staff is awesome, great communication, and Markie does an amazing job!”
People customers mention
Paws27 reviews
Markie4 reviews
Rachel4 reviews
Maya4 reviews
Indy3 reviews
Kathy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
This store is credible and knowledgeable. Gabbie answered all my pet care needs and helped me come up with healthy alternatives for my pets. She knew the products they sold in and out and taught me new ways to help my pets. The owner Shawn even stepped in and introduced himself and gave me a free sample to feed my cat. I highly recommend this store for pet care needs. Thanks Bark and Bone.
Response from the owner · 2 days ago
Travis, thank you for stopping in and for taking the time to share this. It was great to meet you, and we're so glad the team could help you find some healthy options for your pets. We look forward to seeing you again soon.
Sean
B
Bruce MillerLocal Guide · 96 reviewsiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Bark & Bone has an amazing variety of super high quality foods for dogs. They are locally owned and their staff is very friendly.
We have had a few different groomers and all have done a great job with our dogs thick coats.
Response from the owner · 8 months ago
Thank you for the kind words, Bruce! We are so glad you love Bark & Bone. Our team works hard to provide great customer service and professional dog grooming, so it means a lot to hear that you had a positive experience with both our staff and grooming services. We appreciate you taking the time to share your review and look forward to seeing you and your pup again soon!
L
LA4 reviewsiTotal number of Google reviews LA has written across all businesses on Google Maps, not just this one.
5 stars for Juke’s grooming appointment! The team took amazing care of him. He came out looking and smelling great, and in high spirits. Friendly, professional, and top-tier service. Highly recommend!
Response from the owner · 2 weeks ago
Thank you for trusting us with Juke! We're glad he went home looking sharp, smelling great, and in good spirits. See you both next time.
R
Rachel JacksonLocal Guide · 35 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Donna, my mini schnauzer, was scheduled for an 11:00 a.m. appointment. She is very well behaved, so I was concerned to learn that her appointment had apparently been bumped or delayed (6pm pickup) The change was not communicated clearly or handled in a way that considered the impact on either of us. And, the excuse was that there were larger and less maintained dogs before us.
Because of the delay, I was forced to pick her up during rush hour—an inconvenience that could have been avoided with better communication and scheduling. More importantly, Donna is not normally kept in a crate throughout the day, and the extended time in one appeared to cause her significant stress. When I brought her home, she also showed extreme thirst, which was concerning and raised additional questions about how the appointment was managed (they assured me she received water?!)
I was also concerned that her haircut was abnormally short. This was an issue I discussed with the staff handling the appointment, but Donna deserved better care and communication throughout the process. I understand that schedules can occasionally change, but customers should be notified promptly and given reasonable options, especially when the appointment involves an animal who may be stressed by an extended stay. This experience was upsetting for both Donna and me, and I would not feel comfortable booking another appointment without a clear explanation of what happened and how a similar situation would be prevented in the future.
There are two photos showing our past great visits. One showing her poor imbalanced beard.
Response from the owner · Edited 4 days ago
Rachel, you're right that Donna deserved a better day. We were short staffed and running behind, and we didn't keep you updated the way we should have, and I'm sorry for that. We refunded her full groom, and we would love the chance to take care of Donna again.
Sean
C
Cheryl LannenLocal Guide · 19 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
I went here to get a gift for a new puppy... and his older sister. I wasn't sure what to get so the young lady working there was a huge help in helping me pick out a few items. She asked me a few questions about the dogs and was very knowledgeable about the items in the store. Loved this store!
Response from the owner · 2 weeks ago
Thank you, Cheryl! We hope the new puppy and his big sister are enjoying everything.
D
Danielle Denehie-VossLocal Guide · 7 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Chrissy Klink here to tell you about what an amazing experience we had with Bark and Bone. It was our Bishu puppy, Lila Rose’s first grooming. I had called a few groomers and they just didn’t sound like a good match. As soon as I entered my info onto the Bark and Bone page online, they treated me like they wanted me as customer. They worked hard at setting up Lila’s appointment and would send such positive reminders saying they were excited to meet Lila. Lila looks absolutely beautiful after her grooming!! Caitlin was the perfect fit for her. She put little bows in and a cute bandanna. And the first grooming came with so many perks!! We already have our next appointment scheduled and we can’t wait!! I highly recommend Bark and Bone, it’s obvious that they really care about your dogs, they do a great job at grooming and their customer service is amazing. They are beyond what I dreamed of finding for Lila!!♥️♥️♥️
Response from the owner · 2 weeks ago
Chrissy, thank you for this wonderful review! A first groom is a big moment, and we're so glad Caitlin was the right fit for Lila Rose. We can't wait to see her at her next appointment.
R
Rene Snowden2 reviewsiTotal number of Google reviews Rene has written across all businesses on Google Maps, not just this one.
I'm picky about my golden's grooming and Ayat's work totally meets my picky expectations. Yes, a little more than some other places but I continue to choose Bark and Bone bc it's worth it.
Response from the owner · 2 weeks ago
Kristen, picky is welcome here! A Golden's coat deserves that level of care, and we're glad Ayat's work is worth it to you. Thank you for choosing us.
S
SARA MILLER7 reviewsiTotal number of Google reviews SARA has written across all businesses on Google Maps, not just this one.
Our experiences at Bark and Bone are always great. They are great with our squirmy dog. Easy to talk to if there are concerns. Clean store with quality products too. We love how well they help me keep up with our dogs nails.
Response from the owner · 8 months ago
Sara, thank you so much for sharing this. We truly appreciate you.
We’re so glad your experiences at Bark & Bone are consistently great, especially with a squirmy pup. Our team works hard to provide patient, low-stress nail trims and professional pet grooming so dogs feel comfortable and pet parents feel confident.
It also means a lot that you notice the clean store and quality pet products. Whether it’s keeping up with regular nail care or helping you choose the right dog food and supplies, we’re always here to support you and your pup.
We look forward to seeing you both again soon.
