What customers talk about

We read 735 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

“dealt with 3 different employees all super nice ,& very helpful 🙂”
“…hey know when they will be getting any shipments in and she was super rude and hung up on me.…”
“I bought 9 books and a Barnes & Noble membership and got a great deal.”
“Used to shop here all the time, but it's just not worth it anymore.”
“This was my first visit to this Barnes & Noble location, and I was thoroughly impressed.”
“One of the worst management staffs I have ever had the displeasure of having to speak to the lack of accountability and the disrespect from this perso…”
“I was looking for on specific book and they were able to pin point it in no time and get me what I needed.”
“So slow food can out cold.”
“…asonal and special gifts, as well as a wonderful coffee shop, l would highly recommend this Greensburg B & N!…”
“Sad experience and i definitely will not be back to this location.”
“Honestly the best place to go when feeling down.”

People customers mention

Starbucks 34 reviews
Amazon 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Barnes & Noble

4.6 ★★★★★ · 1,640 Google reviews · 23 photos

Book store · Latrobe, PA

Barnes & Noble at a glance

Customers frequently praise the store's friendly staff, helpful service, and quiet atmosphere, noting strong selections in manga, fantasy, and children's books. The on-site cafe offers a space to read and eat, while the layout is generally described as organized and easy to navigate. However, recurring criticisms include high prices, outdated bathrooms, and occasional instances of rude customer service or staff over-monitoring shoppers.

Google rating: 4.6 out of 5 from 1,640 reviews (70% five-star).
Reviews on this page: 1,640 Google reviews (735 with written comments, 22 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 7, 2026.
Service: Gaming Store serving Latrobe, Pennsylvania.

Data from Google, last updated October 26, 2026.

Photos

Customer reviews

4.6

★★★★★

1,640 reviews on Google

5★1,143

4★353

3★93

2★20

1★31

Reviews from Google, shown as published (original wording, unedited).

What customers talk about

We read 735 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

“dealt with 3 different employees all super nice ,& very helpful 🙂”
“…hey know when they will be getting any shipments in and she was super rude and hung up on me.…”
“I bought 9 books and a Barnes & Noble membership and got a great deal.”
“Used to shop here all the time, but it's just not worth it anymore.”
“This was my first visit to this Barnes & Noble location, and I was thoroughly impressed.”
“One of the worst management staffs I have ever had the displeasure of having to speak to the lack of accountability and the disrespect from this perso…”
“I was looking for on specific book and they were able to pin point it in no time and get me what I needed.”
“So slow food can out cold.”
“…asonal and special gifts, as well as a wonderful coffee shop, l would highly recommend this Greensburg B & N!…”
“Sad experience and i definitely will not be back to this location.”
“Honestly the best place to go when feeling down.”

People customers mention

Starbucks 34 reviews
Amazon 9 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Jobs customers hired them for — from Google's service tags and the review text

Team members customers mention

Filter by topic — each topic is highlighted in the reviews in the same color

Andy. John EllichLocal Guide · 54 reviews

Review from Google · view on Google

★★★★★ Oct 7, 2026

Great place very friendly people nice cafe

June HebrankLocal Guide · 30 reviews

Review from Google · view on Google

★★★★★ Oct 1, 2026

Always good store.

Joseph Brasile9 reviews

Review from Google · view on Google

★★★★★ Sep 18, 2026

Store was neat and layed out well easy to navigate.dealt with 3 different employees all super nice ,& very helpful 🙂

Alex Piccar10 reviews

Review from Google · view on Google

★★★★★ Sep 12, 2026

The entire staff at this store is amazing. I have been helped several times by many different ladies. Especially Jamie and Rebecca!!! I was looking for on specific book and they were able to pin point it in no time and get me what I needed. They were super friendly and engaged in some casual conversation which I loved!!! Definitely will be back time and time again! Love this store and the staff!!!

Andrew Bissell8 reviews

Review from Google · view on Google

★★★★★ Aug 30, 2026

My family and I go for Manga, Collectables, and fantasy and they have the largest selection of all three that we have seen in all the B&Ms around where we live.

GoplaynowLocal Guide · 25 reviews

Review from Google · view on Google

★★★★★ Aug 25, 2026

I'm a local author, and had a book signing there. All members of the staff are friendly and happy to help. If you're a local author, just stop by and ask if you can do an event (as long as your book is available on their website). I've always liked just stopping by over the decades I've lived in the area. You can just read a book for as long as you like before you buy it. A calming atmosphere. My book is in the philosophy section if you want to check it out: Death and Nothingness: What Atheists Need to Know About Death (it's a nonreligious exploration of death — it doesn't push religion or really even discuss it at all).

JeffLocal Guide · 80 reviews

Review from Google · view on Google

★★★★★ Aug 6, 2026

Came here because my grandson wanted to get a Lego set. I couldn't understand why a bookstore for that instead of a store that sells toys! To my surprise, there were several sets here that are not in the actual LEGO STORE!!! Not only that, but what they have that's in a Lego store is comparably priced!!! I'm not talking one or two sets, I'm talking entire collections that are not in the store! Not old collections, but there was one collection that I heard Lego has out, but it wasn't in the store and there are 20-30 SETS from that collection!!!!!!! Besides that, of course they sell books and other items you expect. Games, accessories, and other collection items! Of course they also have the "Mermaid" Coffee Shop also!!!