Analyzing 6,746,4756.7M ReviewsFor 19,05219.1K Experts

Experts Reviews · Company report
Bartels Busack Pet Hospital & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%58+31.6Reliability 24%46+11.2Value 14%39+5.5Replies to reviews 7%66+4.7Craft & service penalty72−2.8Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

Bartels Busack Pet Hospital & Spa

Parma, OH · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 58 veterinary emergency services · 4.6★ from 394 Google reviews

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Report card

Percentile vs other veterinary emergency services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bartels Busack Pet Hospital & Spa is better than 58% of veterinary emergency services.C
58
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bartels Busack Pet Hospital & Spa is better than 46% of veterinary emergency services.C
46
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bartels Busack Pet Hospital & Spa is better than 72% of veterinary emergency services.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bartels Busack Pet Hospital & Spa is better than 39% of veterinary emergency services.D
39
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bartels Busack Pet Hospital & Spa is better than 100% of veterinary emergency services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bartels Busack Pet Hospital & Spa is better than 66% of veterinary emergency services.B
66

Reviews for your job

Customers hired Bartels Busack Pet Hospital & Spa for 8 kinds of job.

Bartels Busack Pet Hospital & Spa for dog full service grooming

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Dog full service grooming”

JaneLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent Spa Day for the Doggie

Reasonable priceDog groomingDog full service grooming
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Bartels Busack makes being a pet owner EASY!!! They provide absolute top notch care for my dog. Dr Mitzy Laubli & Ree are so caring and knowledgeable. They explain everything and take their time through appointments. Grooming is always amazing as well. Their app makes it easy to communicate about appointments or health issues too!! Love this place!!

Dog groomingDog flea and tick treatmentDog full service grooming

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 72%Overpriced 10%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dog daycare4—
Dog grooming3—
Dog nail trimming3—
Cat boarding2—
Dog full service grooming2—
Other pet boarding2—
Dog boarding2—
Dog flea and tick treatment2—

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