Reviewers highlight compassionate care, detailed explanations, and efficient scheduling, including after-hours availability via an app. Services range from routine checkups and vaccinations to emergency treatments and grooming. While most praise the staff's attentiveness and follow-up calls, a minority report issues with billing practices for repeat visits, perceived inflexibility for new patients, and isolated instances of inadequate service or diagnostic errors.
Google rating: 4.7 out of 5 from 232 reviews (89% five-star).
Reviews on this page: 232 Google reviews (149 with written comments, 12 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: October 19, 2026.
Service: Veterinary Emergency Service serving Parma, Ohio.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.7
★★★★★
232 reviews on Google
5★206
4★12
3★0
2★1
1★13
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 149 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were patient and answered all the questions I came in with.”
“They do a great job at following up on any questions you might have.”
“We then amputated her leg and everything was fine for about a week, then things took a turn for the worst.”
“It was nice to be able to get such a quick emergency visit for a good price and great service.”
“Anne Soinski came in and immediately sat on the floor and called Bronco over to show him some loving.”
“They listened to my concerns and took the time to explain things in detail.”
“I highly recommend this practice if you’re looking for doctors who truly care!”
“I am absolutely furious and will NEVER go there or recommend them to anyone.”
“I truly trust them with my pets and highly recommend their care.”
People customers mention
Zarle13 reviews
Akl12 reviews
Tima10 reviews
Soinski5 reviews
Brecksville4 reviews
Nicole3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Nikki PetersonLocal Guide · 24 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Dr. Zarle is so wonderful. It is completely evident how much she cares for her patients and their owners. She has spent a surprising amount of time talking to me about my cat Oscar, and making sure that I understand everything and feel capable of providing my cat the care he needs. She’s also been very understanding and reassuring of my financial constraints, and works with me to make sure I’m getting Oscar the best care that I can afford.
The registration staff are also super helpful. They do a great job at following up on any questions you might have.
Response from the owner · a week ago
Thank you, Nikki, for sharing your experience with Dr. Zarle and our team. We're glad to know that Oscar is receiving attentive care and that our staff has been supportive. Your feedback is greatly appreciated, and we look forward to continuing to assist you and Oscar.
Jean Krist5 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Vet tech Gina was great when I met her "curbside" with Gouda - she gave me time to answer questions and she and Dr Akl were the best team to handle Gouda during his appt
Response from the owner · 2 weeks ago
Jean, we're thrilled to know that Gina and Dr. Akl made Gouda's visit a positive one. Your feedback means a lot to us, and we're grateful for your trust in our team. We hope to welcome you and Gouda back soon!
Vicki GaleckiLocal Guide · 12 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Love Dr Zarle and front desk/office/tech staff. They take good care of our pets and us.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Vicki, it's wonderful to know that Dr. Zarle and our team have made a positive impact on your visits. Thank you for sharing your experience, and we look forward to seeing you and your pets again soon!
MaryBeth RichmondLocal Guide · 14 reviewsiTotal number of Google reviews MaryBeth has written across all businesses on Google Maps, not just this one.
They took such care of our kitty. She went from yowling in pain to our quiet regular meowing cat. The were so kind to her and reassuring to us.
Response from the owner · a month ago
Thank you for your kind words, MaryBeth. We're delighted to know your kitty is feeling better and that our team could provide the support you needed. We look forward to continuing to care for your pet.
Ray Olle5 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
I couldn't be more satisfied with the care shown to Bronco during our visit. Dr. Anne Soinski came in and immediately sat on the floor and called Bronco over to show him some loving. The vet tech (I didn't catch her name) was great too, and they worked perfectly in unison to keep Bronco calm during his series of shots.
Price assessment: Reasonable price
Services: Dog nail trimming
Response from the owner · a month ago
Thank you, Ray, for sharing your experience with us. We're glad to hear that Dr. Anne Soinski and our team made Bronco feel comfortable during his visit. We appreciate your kind words and look forward to seeing you both again!
Bethany Cline1 reviewiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
The Bartels team took excellent care our fur-baby. We trust their caring team with our pet needs!
Response from the owner · 2 months ago
Thank you, Simon, for trusting the Bartels team with your pet's care. We're glad to be your choice for pet needs and look forward to seeing you both again!
G HaslemLocal Guide · 9 reviewsiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Used Bartels for the first time after being referred by a family member. Never felt rushed, felt like the health of our newly adopted shelter dog really mattered to them. They were patient and answered all the questions I came in with.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
We're so glad, G, that you felt supported during your visit to Bartels. It's important to us that every pet parent feels heard and cared for. We can't wait to see you and your new dog again!
CA S15 reviewsiTotal number of Google reviews CA has written across all businesses on Google Maps, not just this one.
Last weeks visit with Enzo was amazing.
The staff was exceptional. They took care of our needs and concerns and were extremely informative in answering all inquiries. I would say it was the best visit ever.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · a year ago
Thank you, CA, for your exceptional 5-star rating! We’re excited to hear that your experience with us was a positive one, and we’re committed to continually innovating to make each interaction even better.
Christopher Keating10 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
The staff took great care of my dog. They listened to my concerns and took the time to explain things in detail. Thank you!
Response from the owner · 2 months ago
Christopher, thank you for your thoughtful words! We’re excited to know that our team delivered exceptional care for your dog and took the time to address your concerns with diligence. We truly appreciate your support and look forward to seeing you both again!
