Basement Gurus

"I really appreciate Josh taking the time to come out, look over everything, and explain what he found. He was very patient, knowledgeable, and willing to discuss the problems and possible solutions with me. It's not easy to find someone who genuinely cares and takes the time to help. I'm glad I found him through this platform. As an out-of-state landlord, I highly recommend Josh to other out-of-state landlords who have to take care of home repairs from a distance — it's a relief to have someone you can trust when you can't be there in person. Thank you for your time and help, Josh!

I had a mold issue happen in my basement due to water issues. After contacting multiple vendors, I choose Basement Gurus for their professional assessment and aggressive pricing.<br><br>I worked with Josh Massaro who set everything up. The work started on Oct.6th and they finished by Oct 9th as promised.<br><br>The on-site service technician was Jesus who did an excellent job. Their team arrived early worked hard throughout the day. Basement Gurus removed my old failed sump pump system which had three different pits. I learned that the previous owner was just patching problems with a new sump pump pit every time a water problem appeared. Basically the old work was done poorly.<br><br>Basement Gurus tore out all the old stuff and put in 1 (only) new sump pump pit with brand new French drain system. This french drain system used a type of PVC pipe that was pitched to drain water away to the pit. They replaced all my window wells and added drains and a cover to keep water out and carry it away. They also built 2 new landing pads in the basement stepwell, one at the top and the bottom. Lastly they added clean out for the french drain system.<br><br>We did have one hiccup as the crew accidentally left one of the old sump drain lines connected in the wall. This line was connected to a joint storm drain with my neighbor. We had gotten rain the upcoming weekend and water started to gush out the old pipe in the side of my wall. However this was an easy fix as Basement Gurus immediately dispatched over three hours away to do an emergency fix. Their tech Jesus, dug the ground up outside and disconnected the old service then cemented the hole on the outside and inside of my house. I haven't seen any problems since. If that issue hadn't happen, I would have given them 5 stars.<br><br>Overall, I was very pleased with the professional service I received from Basement Gurus. They sprayed the walls down with a antimicrobial spray and a added a protective insulated silver barrier around my entire basement. I am truly grateful to Josh, Jesus and the whole Basement Gurus team. They did a fantastic job and my family is happy. I highly recommend their service.

After getting three quotes I picked them. Kurt was my inspector and the reason I picked them was because he gave me a fair price and didn't treat me like sale! They do a lot of work in Philly and have a good rating. It's been three months and I haven't had any water in the basement since

Had a great experience working with Josh, Arik, and the whole crew at Basement Gurus for my drainage install needs at my house. We were getting water in a finished area and the crew came in and demo’s and installed the new system in just two days. Was overall a great experience and would recommend using them!

Josh was great to work with. He showed up right on time, took a careful look at the issue we’re having, and explained what he was seeing in a way that actually made sense. He offered a lot of helpful suggestions that were practical and reasonable—and I really appreciated that he wasn’t trying to oversell anything. He also shared his own experience with similar situations and even recommended I reach out to a landfill expert based on what he noticed, which felt honest and genuinely helpful. Overall, very professional, knowledgeable, and easy to talk to. I’d like to recommend John and Basement Gurus.

After putting this major job aside for a while,<br>I contacted basement gurus just to get an idea as my basement kept flooding after heavy rains.<br>their expertise in installing French drains and sump pump gave me a piece of mind.<br>everything was explained to me from A to Z, I want to thank Josh for his outstanding customer service skills as he brought to my attention something I did not think I needed and that an extra drain on the step leading to cellar door at no charge. Josh sent me crew the following week after our first meet and and what a crew, they exceeded my expectations on every level and they cleaned up the place when job was completed as if they were never in my basement.<br>Josh made sure I had 2 pumps with battery back up and state of the art the technology.<br>Thank you basement gurus.

Thank you Basement Guru. Back in 2024 they came out to do a waterproofing job for my basement, and did exceptional work. No more water seeping in. Josh was very friendly and informative. He provided me with the best solution at a very reasonable price. This company is so good, I’m having them come out for another job. Would highly recommend Basement Guru to anyone who needs help with waterproofing.

great company, i highly reccomend

I hired Basement Gurus to address a water problem in my basement and paid them nearly $8,000 for the repairs. The work appeared to resolve the problem for about a year, during which time I had my basement bathroom remodeled.<br>After the remodeling was completed, water began seeping back into the basement. I contacted Basement Gurus and spoke with Dawn, Bonnie, and Dan. They sent Roberto to make the necessary repairs. Unfortunately, he never completed the work. He left his tools and supplies in my basement and left my newly remodeled bathroom and finished basement torn up and unfinished.<br>I made several attempts to contact Basement Gurus to have the work completed and to resolve the situation, but they eventually stopped responding to my calls and messages.<br>I was forced to take the matter to Small Claims Court, where I won a judgment against the company. However, despite the court judgment, I have still not received the settlement that was awarded to me.<br>This experience has been extremely stressful and financially damaging, especially as a senior citizen who is trying to prepare for retirement. I paid nearly $8,000 expecting the water problem to be properly resolved, and instead I was left with additional damage, unfinished work, and an unpaid court judgment.<br>Based on my experience, I would strongly caution others to thoroughly research Basement Gurus before hiring them. I am extremely disappointed with how this company handled my situation and with their failure to resolve the matter even after a court judgment was entered in my favor.

Josh was very knowledgeable and thorough while going over our options. I’d recommend him to anyone looking for opinions on their basement waterproofing needs.