Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts
Customers describe the store as offering high-quality, durable furniture with strong design support, noting that staff provide personalized assistance with room layouts, fabric selection, and sizing. Recurring themes include helpful, non-pushy service, timely communication, and accurate delivery schedules, with some clients appreciating the ability to customize pieces. One lower-rated review criticized a product defect that emerged after two years, stating it was not covered under the store's guarantee despite earlier positive experiences with measurement and installation.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
264 Google reviews we collected
Phrases our text analysis found in 214 written reviews
How often each topic comes up in the written reviews
We read 214 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Anne was very helpful with finding the right size for our media room.”
“Product quality is top notch and staff (Chance in particular) has been exceptional and has always addressed any issues we may have had.”
“Would highly recommend Bassett Furniture and their design team to create the perfect space for you!”
“Then, the next day we met with Christine (our past designer) and she followed suit where Chance left off.”
“On top of having quality furniture ,He has taken stress of build delays away!”
“It’s pricey but well worth it as I’m planning on keeping these furniture for a long time.”
“Listened extremely well and selected exactly what we discussed.”
“She made the design process both fun and exciting, and I genuinely looked forward to every conversation as we selected furnishings for our new home.”
praise complaint · found by our text analysis, Google review wording unchanged.
Great and knowledgeable sales person with Ann. Friendly and understanding of needs. Dwaine
Well made (in USA) furniture! I appreciate modern line of surprisingly comfortable sofas. The designer Anne was great to work with. Very helpful! I’m super excited about my purchase. It’s pricey but well worth it as I’m planning on keeping these furniture for a long time.
Anne was very helpful with finding the right size for our media room. Great to work with her!
Chridty was professional while being personable, caring and understanding. Listened extremely well and selected exactly what we discussed. One time review..purchased it all..easy peasy! Great service. Impeccable design knowledge and understanding.
Rene has helped us over the years to pick out the perfect pieces for our homes. The couch we picked out is going to fit in our home over the upcoming seasons. The bright color will look brilliant with our wallpaper and rug to tie it all together. Would highly recommend Bassett Furniture and their design team to create the perfect space for you!
Had a great experience with Christine Sanchez! We are moving out of state and she helped us furnish our entire family room!
5.0 ★★★★★ 265 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great and knowledgeable sales person with Ann. Friendly and understanding of needs. Dwaine
Great design help and good service !
Thank you, Debora! We're glad you appreciated the design help and service. Your feedback means a lot to us!
Well made (in USA) furniture! I appreciate modern line of surprisingly comfortable sofas. The designer Anne was great to work with. Very helpful! I’m super excited about my purchase. It’s pricey but well worth it as I’m planning on keeping these furniture for a long time.
Thank you, Joanna! We're glad to hear you love the furniture and had a great experience working with Anne. Your excitement about your purchase means a lot to us, and we truly appreciate your support!
Anne was very helpful with finding the right size for our media room. Great to work with her!
Thank you, Karen! We're glad Anne could assist you in finding the perfect size for your media room. Your feedback means a lot to us!
Chridty was professional while being personable, caring and understanding. Listened extremely well and selected exactly what we discussed. One time review..purchased it all..easy peasy! Great service. Impeccable design knowledge and understanding.
Thank you, Allan! We're glad to hear that Christy provided you with such great service and support. Your feedback on her professionalism and design knowledge is much appreciated.
Exceptional customer service at this location!
Thank you, Samantha! We're so glad to hear you had an exceptional experience with our customer service. Your support means a lot to us!
Rene has helped us over the years to pick out the perfect pieces for our homes. The couch we picked out is going to fit in our home over the upcoming seasons. The bright color will look brilliant with our wallpaper and rug to tie it all together. Would highly recommend Bassett Furniture and their design team to create the perfect space for you!
Thank you, Tom! We're so glad to hear that Rene has been instrumental in helping you find the perfect pieces for your home. It sounds like the couch will be a stunning addition to your space. We appreciate your recommendation and look forward to helping you again in the future!
Had a great experience with Christine Sanchez! We are moving out of state and she helped us furnish our entire family room!
Thank you, Joanna! We're glad to hear that Christine was able to help you furnish your family room as you prepare for your move. Best of luck with everything!
Once again, this Basset Furniture store went above and beyond. Chance (store manager) took the time, and with great patience, answered all of our questions and gave us even more information than asked by us to help us narrow down our selection of a new sofa. He did all of this just prior to closing time. Then, the next day we met with Christine (our past designer) and she followed suit where Chance left off. She also has great patience, great ideas and taste. She is very friendly and warm. Bassett Furniture has wonderful products but it is the staff that wants us to keep coming back. Thanks, Christine and Chance.
Thank you, Carol! We're delighted to hear about your positive experience with Chance and Christine. Their dedication to providing exceptional service truly makes a difference, and we appreciate your kind words. Looking forward to seeing you again!
I’ve always been a fan of Bassett furniture because they offer a quality product at an affordable price plus you have the ability to customize many of their products. The Bassett store in Meridian is a very special store because of their amazing staff. They are all so helpful, kind and go out of their way to get you exactly what you’re looking for. I can’t say enough great things about this store and the staff, they truly make you feel like family :)
Thank you, Jackie! We're so glad to hear you love our furniture and that our team made your experience special. Your kind words mean a lot to us, and we appreciate you taking the time to share your thoughts!
Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts
