Google reviewers rate Batra Real Estate 4.9/5 based on 249 reviews, with the owner responding to 98% of them. Clients frequently praise the agency for rapid communication, professional conduct, and seamless handling of lease and purchase transactions in Manhattan. Services include property tours, tenant placement, and market analysis, often highlighting punctuality and clear explanations. A minority of low-star reviews criticize undisclosed application fees, high broker charges, and perceived inflexibility during apartment viewings.
Google rating: 4.9 out of 5 from 249 reviews (97% five-star).
Reviews on this page: 249 Google reviews (222 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 26, 2026.
Service: Real Estate Agent serving New York, New York.
Data from Google, last updated November 10, 2026.
Star ratings
249 Google reviews we collected
4.9of 5
5 stars24197%
4 stars42%
3 stars21%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 222 written reviews
98%praise
Praise44398%
Complaints112%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12928%
Would recommend10724%
Speed & response8920%
Communication4510%
Quality & results419%
Honesty & trust327%
Price & value112%
What customers talk about
We read 222 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jay was extremely professional, quick to respond, and made signing a lease a smooth and seamless process.”
“I highly recommend Jay and his group to future individuals looking for an apartment in New York.”
“Red flags, do not recommend.”
“They explained the steps clearly and helped resolve any issues quickly.”
“From paperwork to communication, he nailed every aspect of this process.”
“Honestly, it was an excellent experience, and I would recommend them to anyone looking for an apartment.”
“I really appreciated their dedication and would absolutely recommend them to anyone looking for reliable help renting out their property.”
“Misleading and disappointing meeting for a one bedroom apartment with Emily Wu.”
“As a person who was struggling to secure a reasonable studio apartment here in NY, I had the pleasure of working with Emily Wu, she is a licensed real…”
People customers mention
Group38 reviews
Jay32 reviews
Alexia18 reviews
Manhattan9 reviews
Sarkie9 reviews
Duquin7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jay Batra and the Batra Group are an amazing Real Estate Broker to work with in Manhattan. Jay was extremely professional, quick to respond, and made signing a lease a smooth and seamless process. I highly recommend Jay and his group to future individuals looking for an apartment in New York.
Property types: Apartments or condos
Response from the owner · 4 days ago
Thank you so much for your kind words and recommendation! It was truly a pleasure helping you find your apartment in Manhattan and making the leasing process as smooth and seamless as possible. We’re so happy to hear you had a positive experience working with the Batra Real Estate team. Your trust and recommendation mean a lot to us. Wishing you all the best and much happiness in your new New York City home!
J
joe compitello3 reviewsiTotal number of Google reviews joe has written across all businesses on Google Maps, not just this one.
Jay was able to secure me an apartment in a highly sought after area with my roomate within a 48 hr period. From paperwork to communication, he nailed every aspect of this process. Highly recommend Bantra if you're looking for a property in NY or MIA. Jay was exceptional
Property types: Apartments or condos
Response from the owner · 4 days ago
Thank you for such a wonderful review! Making the apartment search and leasing process easy, efficient, and stress-free is something we truly value. It means a lot to know you felt supported every step of the way. We sincerely appreciate your recommendation and are grateful you chose Batra Real Estate.
A
Amanda Sant3 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I found Batra after months and months of looking for an apartment. They emailed me, and then I was put in touch with Lucy! She was WONDERFUL! I got my apartment that I am happily moved into now with Lucys help, in under 2 weeks!! She made my transition so much easier! 100% I would recommend!
Property types: Apartments or condos
Response from the owner · 4 days ago
Thank you for your wonderful review! We’re delighted Lucy made your apartment search and move-in process a smooth and positive experience. We’re glad she helped you find your new home in New York City in less than two weeks! We truly appreciate your trust and recommendation. Wishing you all the best in your new apartment!
O
Olivia Weeks4 reviewsiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
I had such a positive experience with Batra! Alexia Duquin was my broker, who I highly highly recommend!! She made the process seamless and easy from start to finish. She checked in after move in as well to make sure I settled in and had no outstanding issues. She was super communicative and helped with EVERYTHING, could not have done it without her, especially during peak move in season early fall in NYC
Property types: Apartments or condos
Response from the owner · 3 weeks ago
Olivia, thank you so much for this wonderful review! We’re so happy to hear that Alexia made your move-in experience such a smooth and positive one. She truly cares about her clients, and it means so much to know you felt supported every step of the way. We hope you’re loving your new home in New York City, and we’re so grateful you chose Batra!
J
Joshua Gurin12 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
My experience working with Jay and his team was a stark contrast to the negative experiences I’ve had with New York real estate over the last few years. This group was communicative, understanding, and made the process feel extremely human. They made an inherently difficult process way more bearable and personal. Anyone would be very lucky to have them in their corner.
Property types: Apartments or condos
Response from the owner · a month ago
Thank you so much for your thoughtful review! We’re glad to hear that our team was able to make your experience feel more personal, supportive, and manageable. Clear communication and understanding are incredibly important to us, especially when helping find an apartment in New York City. We truly appreciate your trust in our team and your kind recommendation. It was a pleasure working with you, and we wish you all the best in your new apartment!
A
Ahmed Elazab1 reviewiTotal number of Google reviews Ahmed has written across all businesses on Google Maps, not just this one.
I am very happy with my experience with the company. They helped me secure the apartment and were incredibly cooperative and respectful throughout the entire process, from start to finish. They explained the steps clearly and helped resolve any issues quickly. Honestly, it was an excellent experience, and I would recommend them to anyone looking for an apartment. Thank you so much for your efforts! ❤
Response from the owner · a month ago
Thank you so much for your kind review! We’re delighted to hear that you had such a positive experience with our team while helping you find an apartment . Our goal is always to make the apartment process as smooth, clear, and stress-free as possible. We truly appreciate your trust in us and your recommendation. It was a pleasure assisting you, and we wish you all the best in your new apartment!
C
Claudio Cordero5 reviewsiTotal number of Google reviews Claudio has written across all businesses on Google Maps, not just this one.
Jay es un profesional serio y que se da el tiempo de buscar la solución correcta . Quedamos gratamente impresionados por su servicio . No dudaríamos en contratar sus servicios nuevamente.
Response from the owner · 2 months ago
Thank you for your kind words and for trusting our team. We're delighted we could help you find the right retail space for your restaurant and provide a smooth and professional experience throughout the process. We truly appreciate your trust and look forward to assisting you again in the future.
Gracias por sus amables palabras y por confiar en nuestro equipo. Nos complace haber podido ayudarle a encontrar el espacio comercial adecuado para su restaurante y brindarle una experiencia profesional y fluida durante todo el proceso. Agradecemos sinceramente su confianza y esperamos poder ayudarle nuevamente en el futuro.
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François Burguet1 reviewiTotal number of Google reviews François has written across all businesses on Google Maps, not just this one.
Extremely professional and responsive. Jay & his team were very helpful throughout the process. Would highly recommend.
Response from the owner · 2 months ago
Thank you so much for your kind review, François! It was a pleasure working with you. I’m glad my team and I could provide a professional and responsive experience throughout the process. I truly appreciate your trust and recommendation, and I look forward to helping you with your future NYC real estate and property needs!
M
Melissa L Tufino4 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
I had a fantastic experience working with the Batra Team on the purchase of my 2 Bedroom condo apartment in Chelsea. From the very beginning, their professionalism and attention to detail truly stood out. They guided me through every step of the process, making the experience feel seamless and straightforward. I highly recommend the Batra Team to anyone looking for a knowledgeable, responsive, and dedicated real estate team.
Response from the owner · 2 months ago
Thank you for your wonderful review! We’re thrilled to have helped make your experience of buying a condo in Chelsea seamless and successful. We’re proud to provide knowledgeable, responsive, and dedicated service throughout every NYC real estate transaction. We truly appreciate your trust and recommendation!
F
Frank Franz7 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Ashly has been so great to work with. She's always available to take my calls or return them in a timely manner. We regularly go over the market and discuss thoughtful approaches to enhance my property's appeal from coordinating a cleaning and painting crew to rearranging furniture and adding finishing touches. Her insight, responsiveness and dedication truly set her apart. Highly recommend.
