Analyzing 5,377,1955.4MGoogle Reviews For 14,40614.4K Experts
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Batteries Plus Phone Repair
4.7★★★★★ · 48 Google reviews · 24 photos
Electronics repair shop · Elgin, IL
Batteries Plus Phone Repair at a glance
Customers frequently cite friendly staff, quick turnaround times, and clear communication regarding repair processes and pricing. Many reviewers note the convenience of online appointments and the availability of immediate service for screen and battery replacements. However, some low-rated experiences highlight issues with repair quality, including new batteries that did not resolve original problems or components that malfunctioned shortly after installation.
Google rating: 4.7 out of 5 from 48 reviews (88% five-star).
Reviews on this page: 48 Google reviews (38 with written comments, 1 with photos).
Owner responses: the business replied to 31% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had what I was looking for and good friendly service.”
“Staff (sorry I don’t remember her name-young lady with red hair) greeted me immediately, was friendly, informative and efficient.”
“Great service and my husbands phone is now working great.”
“Friendly, knowledgeable, fair price, quick, love this place!”
“This is the best place to go if you Need a screen repair I highly recommend you make an appointment they always have them open and you save money plus…”
“He explained everything he was doing and had my phone back to me within the alotted time.”
“Everything was clearly communicated up front and follow-through took place as promised.”
praise complaint · found by our text analysis, Google review wording unchanged.
Maria Elena AguilarLocal Guide · 37 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Hi Maria, thank you for posting your positive review. Our team here at Batteries Plus Phone Repair is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Rosalie Keith11 reviewsiTotal number of Google reviews Rosalie has written across all businesses on Google Maps, not just this one.
Hello Rosalie, thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit.
Kristoffer FarrarLocal Guide · 185 reviewsiTotal number of Google reviews Kristoffer has written across all businesses on Google Maps, not just this one.
Had the battery I needed and they also included some extra clips I needed for connection. They can take all your recycle batteries. Free diagnostic test on my truck battery when I was there. Have not used them for phone service yet....
Response from the owner · 10 months ago
Hi Kristoffer thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
Barbara McHughesLocal Guide · 48 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Hi Kathy, We appreciate your trust in our phone repair service. Please visit us again, soon. Our team is ready to help with any future battery, light bulb, key fob, or repair needs. Thank you.
Ryan Hunter8 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
This is the best place to go if you Need a screen repair I highly recommend you make an appointment they always have them open and you save money plus they treat you so well everyone is so friendly especially the manager he treats you so well and makes everything crystal clear if I ever have any other problems I will definitely be coming back here I highly recommend
Response from the owner · 3 years ago
Hi Ryan, We are grateful for the opportunity to serve you. We are here to help with any future repair, battery, or light bulb needs. Please come see us again, soon. Thank you.
Teresa MartinezLocal Guide · 102 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Anthony installed our battery at the Elgin, IL store. He was friendly, helpful, and made us feel like valued customers. We highly recommend BatteriesPlus Elgin!
Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 4 years ago
Hi Leandra, Thank so much for your great review. We truly value your opinion and your business!
