Used car dealer · Bay City, MI · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%87+55.3Reliability 28%81+22.9Replies to reviews 8%56+4.6Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#83 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★156 Google reviews · 24 photos
95%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the dealership for its friendly, honest staff, straightforward buying process, and helpful service team. Reviewers often highlight the availability of affordable financing and the convenience of having an in-house shop for vehicle maintenance. However, some lower-rated reviews cite significant mechanical reliability issues, such as hidden defects or rapid breakdowns, along with concerns about repair costs and warranty terms.
Google rating: 4.9 out of 5 from 156 reviews (95% five-star).
Reviews on this page: 156 Google reviews (133 with written comments, 19 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: October 24, 2026.
Service: Auto Repair Shop serving Bay City, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bay City Motor Sales and Service: 87/100 on this factor. Category median: 87.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bay City Motor Sales and Service: 81/100 on this factor. Category median: 83.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bay City Motor Sales and Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bay City Motor Sales and Service: 56/100 on this factor. Category median: 59.C
56
Bar = this company · dark tick = category median.
Star ratings
156 Google reviews we collected
4.9of 5
5 stars14895%
4 stars21%
3 stars11%
2 stars21%
1 star32%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
98%praise
Praise25498%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7027%
Would recommend6425%
Quality & results3212%
Honesty & trust3212%
Price & value2811%
Speed & response197%
Communication135%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was incredibly friendly, helpful, and genuinely great to work with.”
“**10/10 would absolutely recommend Bay City Motor Sales** to anyone looking for a quality used vehicle.”
“We had such a great experience with Bay City Motor Sales!”
“He was super nice, honest, and straightforward with us, and we never felt pressured or rushed into anything.”
“Their knowledge into car service and their ability to find affordable financing for a new vehicle was above and beyond.”
“Connor helped me find the perfect car for me within a reasonable price!”
“Fast responses and got me in a car I love within a day.”
“They answered all of my questions and made the process seamless, and I’m very happy with the car!”
People customers mention
Connor27 reviews
Conner7 reviews
Curt6 reviews
Motors5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NNick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Just purchased a 2015 Chevy van from Bay City Motor Sales, and I couldn't be happier with the experience! The staff was incredibly friendly, helpful, and genuinely great to work with. The vehicles are well-maintained, and you can tell they take pride in what they sell. The entire buying process was smooth and…
MMaxine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had bad credit (in the 400's) and still managed to get a very decent deal to finance a 2005 Toyota corolla, that is in good condition and under 200,000 miles. Conner (sales) worked with me and now I have a vehicle that works great.
CCameron3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Very happy with my experience working with Connor and his team! They answered all of my questions and made the process seamless, and I’m very happy with the car! Thank you to the team and I would recommend checking them out if you are in the market for a car!
VVanessaLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had such a great experience with Bay City Motor Sales! We bought our Jeep from Connor, who is also the owner, and he made the whole process so easy. He was super nice, honest, and straightforward with us, and we never felt pressured or rushed into anything.
One of the things we really like is that they also have…
SSteveLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very friendly and upfront. Connor showed us several vehicles till we found the one that would fit our daughter's needs best. Thanks again Connor
DDestiny1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing customer service. Connor was friendly and helpful. Fast responses and got me in a car I love within a day.
Just purchased a 2015 Chevy van from Bay City Motor Sales, and I couldn't be happier with the experience! The staff was incredibly friendly, helpful, and genuinely great to work with. The vehicles are well-maintained, and you can tell they take pride in what they sell. The entire buying process was smooth and enjoyable from start to finish. It's refreshing to find a dealership that truly cares about its customers. **10/10 would absolutely recommend Bay City Motor Sales** to anyone looking for a quality used vehicle. I'll definitely be recommending them to friends and family!
M
Maxine Zelno1 reviewiTotal number of Google reviews Maxine has written across all businesses on Google Maps, not just this one.
I had bad credit (in the 400's) and still managed to get a very decent deal to finance a 2005 Toyota corolla, that is in good condition and under 200,000 miles. Conner (sales) worked with me and now I have a vehicle that works great.
C
Cameron Valencia3 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
Very happy with my experience working with Connor and his team! They answered all of my questions and made the process seamless, and I’m very happy with the car! Thank you to the team and I would recommend checking them out if you are in the market for a car!
V
Vanessa LaclairLocal Guide · 34 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
We had such a great experience with Bay City Motor Sales! We bought our Jeep from Connor, who is also the owner, and he made the whole process so easy. He was super nice, honest, and straightforward with us, and we never felt pressured or rushed into anything.
One of the things we really like is that they also have their own shop. So if anything ever comes up with the vehicle, we have somewhere we can take it and actually feel comfortable knowing we’re not going to get the runaround. Their mechanic is honest and will tell you exactly what’s going on without trying to sell you on things you don’t need.
It’s honestly a win-win. You get a great place to buy a used vehicle and a trustworthy mechanic all in one. We’re really happy with our Jeep and our experience with Connor and would definitely recommend Bay City Motor Sales to anyone looking for a used vehicle or a good, honest mechanic!
Response from the owner · a month ago
Thanks Vanessa! You guys were awesome to work with. Welcome to the Bay City Motor Sales Family and if y'all ever need anything let me know!
- Connor
S
Steve RiskeLocal Guide · 22 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Connor and crew were all extremely professional and helpful. Their knowledge into car service and their ability to find affordable financing for a new vehicle was above and beyond. Thank you to everyone at Bay City Motor Sales and Service for their help in getting us back on the road!
T
Tiffany2 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Me & my husband went to look at a car. The mechanic there was super nice, answered a lot of questions while we waited for Connor to get there. We were there early. When Connor got there, he also answered questions we had. The sale of the vehicle was quick & easy. We will definitely go there again if we need a vehicle.
D
Donald Manack3 reviewsiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Dealing with Connor was a great experience he made it such a smooth process had everything done and ready for me to sign when I got there. Definitely would recommend him to anyone!
