Bay Mediation & Arbitration Services LLC at a glance
Customers frequently describe the mediation and arbitration staff as professional, knowledgeable, and helpful in achieving resolutions, while also noting the clean, comfortable office environment and friendly reception. Positive reviews highlight effective communication and impartiality during sessions. However, low-star feedback identifies recurring issues with billing coordination and communication, as well as technical difficulties and punctuality problems during virtual mediation appointments.
Google rating: 4.6 out of 5 from 50 reviews (84% five-star).
Reviews on this page: 50 Google reviews (33 with written comments).
Owner responses: the business replied to 52% of reviews.
Most recent review: May 8, 2026.
Service: Arbitration Service serving Atlanta, Georgia.
Data from Google, last updated October 26, 2026.
Customer reviews
4.6
★★★★★
50 reviews on Google
5★42
4★3
3★0
2★1
1★4
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He made me feel very comfortable and explained everything as it was happening while being professional and extremely knowledgeable.”
“He recommended a dollar amount that would have been acceptable by myself and would have been a fair amount.”
“I have a lot of experience and have never worked with someone I would recommend more than Lee.”
“Bay Mediation did a great job of customizing their mediation process to match what we needed to resolve our dispute.”
“This was after her seeing one inaccurate med document from the defense side she proceeded to explain we barely had a case.”
“Genuine people that truly care about helping others and achieving desired outcomes.”
praise complaint · found by our text analysis, Google review wording unchanged.
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Robert Triano10 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
My name is Robert and I’ve never been through anything like this before. I was very nervous about the whole situation but couldn’t tell why Chris Simon with Bay Mediation & Arbitration Services was going to be my mediator. He made me feel very comfortable and explained everything as it was happening while being professional and extremely knowledgeable. If I had to through this process again I would hope to have Chris as my mediator again and would definitely ask for Bay Mediation & Arbitration Services
R
Rhea WilsonLocal Guide · 60 reviewsiTotal number of Google reviews Rhea has written across all businesses on Google Maps, not just this one.
My experience with this firm was frustrating due to communication issues surrounding mediation billing and coordination.
I clearly outlined the agreed fee allocation between the parties and included opposing counsel for confirmation. However, the information provided to me afterward did not appear to reflect that agreement, which created confusion and made it difficult to move forward with confidence.
Additionally, I experienced challenges reaching the office, as calls were not consistently answered. I also felt that my questions were not fully acknowledged or addressed, which added to the overall uncertainty.
Because clear communication is critical in mediation matters, I ultimately chose to move forward with a different firm.
I hope this feedback is helpful in improving communication and client experience moving forward.
Ivan SyritsynLocal Guide · 38 reviewsiTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Our mediation was scheduled via zoom with a lady named Tami. If you are selected her during your mediation I would suggest requesting another mediator. To begin her inability to work zoom off her computer was nothing short of a disaster during our mediation. She was late to the call, consistently dropped calls from both parties. After almost 2 hours our mediation finally began and I felt as if she was a strong representative for the defendants insurance company. It was our first time with a mediator and she knew absolutely nothing about our plaintiff side. So my wife had to relive a really bad experience. Only to be as precise as possible after 2 years of legal log jam. Myself knowing our Mediator’s zoom skills might be a reflection of her negotiating power to the other side which made me cringe. She would continuously talk our plaintiff side down in large increments only to score larger points with the defense. My wife had given an example of parties making offers in real estate, and her words were well in real estate it’s an “asset with value” which insinuated my wife’s case had no value. This was after her seeing one inaccurate med document from the defense side she proceeded to explain we barely had a case. At one instance (maybe she thought the call was muted) we got to hear of her scheduling/paying for a lunch date with our attorney and taking him to “chops in ATL”. I wonder if this is a common practice with professional mediators? So while my injured wife and I are fighting for penny’s on the dollar for her injuries our mediator is scheduling lunch dates with attorneys that pay for her service? If mediation is to resolve and find a middle ground she failed at this too from my opinion. I hope to anyone reading this you do not get her mediation service in the future! Sorry for the unkind but truthful words, and I’m sure this company has good mediators but our experience with Tami was not!
Amanda BelcherLocal Guide · 21 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Bay Mediation did a great job of customizing their mediation process to match what we needed to resolve our dispute. Bruce Barrickman worked with us for as long as it took to get our case resolved, keeping all sides calm and informed and helping us come to the best solution possible. Would definitely recommend.
Response from the owner · 6 years ago
Eddie, thank you very much for your kind comments. The case would not have settled without the professionalism shown by the opposing parties and you. Bruce
