Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers consistently praise the company for its punctuality, professional demeanor, and clear communication throughout the scheduling and quoting processes. Services frequently mentioned include whole house soft washing, gutter cleaning, deck maintenance, and patio restoration, with clients noting that the crew often handles additional areas beyond the initial request. Pricing is generally described as reasonable and transparent, while the high rating reflects satisfaction with the thoroughness of the work and the responsiveness of the staff.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
85 Google reviews we collected
Phrases our text analysis found in 82 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Bay State Soft Wash did a great job on a whole house wash and gutter cleaning for us.”
“We are very pleased and will be using them again next year !”
“Steve and Brian are professional, considerate, and put the needs of the customer ahead of anything else.”
“The two gentlemen met me the next day with the DPW supervisor @ the Memorial.”
“I was scheduled on the books in a timely, reasonable manner -- it was during the height of the summer season (July 4th) and the crew was here in a mat…”
“Excellent communication, easy Scheduling, and meticulous work.”
“Crew (Chris and Stevie) were hard working, genuinely cared and went the extra mile in every way imaginable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Bay State Soft Wash for 2 kinds of job. Pick one to see what they paid and said.
Cody has just left, and I have to say I am very impressed with the job that Bay State have done on my previously dirty home. Could not be more pleased.
I would highly recommend Baystate Soft Wash! They were quick, very thorough and professional.
Bay State Soft Wash did a great job on a whole house wash and gutter cleaning for us. Prompt, courteous, professional and on time. We would recommend them highly!
Steve and Brian are professional, considerate, and put the needs of the customer ahead of anything else. The work they did was fantastic and they were flexible in terms of timing. I’d highly recommend Bay State to anyone.
Absolutely an amazing experience, from start to finish. Excellent communication, easy Scheduling, and meticulous work. Five stars for me!!
Baystate did an amazing job on a light wash on our home. We are very pleased and will be using them again next year !
| Job | Reviews | Category typical |
|---|---|---|
| Power/pressure washing | 7 | — |
| Soft wash cleaning | 5 | — |
5.0 ★★★★★ 85 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Cody has just left, and I have to say I am very impressed with the job that Bay State have done on my previously dirty home. Could not be more pleased.
I would highly recommend Baystate Soft Wash! They were quick, very thorough and professional.
Bay State Soft Wash did a great job on a whole house wash and gutter cleaning for us. Prompt, courteous, professional and on time. We would recommend them highly!
Thanks Ron! We are honored to be trusted at your property. We are here when you need us again.
Steve and Brian are professional, considerate, and put the needs of the customer ahead of anything else. The work they did was fantastic and they were flexible in terms of timing. I’d highly recommend Bay State to anyone.
Thanks James! We appreciate your trust in us.
Absolutely an amazing experience, from start to finish. Excellent communication, easy Scheduling, and meticulous work. Five stars for me!!
Thank you Lauren! Was very nice to meet you, and we were honored to soft wash your beautiful home!
Every now and then the Universe provides! Through the power of networking I met 3 incredible companies. My problem was a yellow stain that appeared on the bricks of the Hanover Veterans Memorial days before Memorial Day. Rain didn’t help the issue. I reached out to Swenson Granite Works of Hanover but they only deal with granite. They referred me to Ken @ Gibraltar Stonecraft in Norwell who felt Ken @ Bay State Softwash in Lakeville would be a better solution. The two gentlemen met me the next day with the DPW supervisor @ the Memorial. Together they were working on a planned job that day. Brian and the Bay State Softwash crew came after the scheduled job and took care of the Memorial!!! They have a special truck that can make hot water to dissolve the stain and then gently cleaned it. This is VIP because the names and insignias are stamped on and not engraved. Power washing would have destroyed them! Finding your loved ones brick is a tribute to their service. As a mom whose son served 2 tours in Iraq I am beyond grateful to these professionals who stepped up at a moments notice to save the day. I ask you to share this and consider them for your next project. Thank You !!!
Baystate did an amazing job on a light wash on our home. We are very pleased and will be using them again next year !
Steve and his team came highly recommended and they didn't disappoint. Chris, the tech, did a phenomenal job and was an overall good guy. We're thrilled with the results and have already passed along their info to 2 other homeowners. House looks brand new!
Terrific job and highly recommended. Will use again.
Thanks so much for trusting us with your beautiful vintage property!
5 star experience with Bay State Soft Wash. Inquired online last week and received a reply same day. Steve came out to look over the work that needed to be done (house, decks, shed, fence, exterior windows). Received a quote quickly, itemized and easy to read. They came out a week later and did an amazing job. Would use again!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
