Baylor Scott & White Outpatient Therapy - Dallas - Carroll Avenue at a glance
Google reviewers rate this Dallas physical therapy clinic 5/5 based on 165 reviews, with the owner responding to 64% of them. Patients frequently praise the knowledgeable therapists for providing personalized care for conditions like hip replacements, shoulder injuries, and back pain, noting the staff's professionalism and friendly environment. However, some lower-rated reviews criticize the front desk for unresponsiveness, specifically citing instances of calls being disconnected and billing errors involving incorrect payment methods that were difficult to resolve.
Google rating: 5.0 out of 5 from 165 reviews (99% five-star).
Reviews on this page: 165 Google reviews (101 with written comments).
Owner responses: the business replied to 64% of reviews.
Phrases our text analysis found in 101 written reviews
99%praise
Praise11399%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6355%
Would recommend1917%
Speed & response1311%
Quality & results1211%
Honesty & trust33%
Communication22%
Price & value22%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are kind, knowledgeable and great listeners.”
“If you're in need of physical therapy they are highly recommended.”
“The front staff was always extremely responsive any time that i called and they were very easy to get a hold of, they were also always filled with suc…”
“Everyone is top notch from the front desk to the therapist.”
“You can tell he genuinely cares—he celebrates your progress with you and gets just as excited as you do when you hit a new milestone.”
“Joey, Kourtney, and Campbell worked with me and all three were extremely knowledgeable, listened well, fun to talk to, and made me feel very cared for!”
“(insider) Abby helps me out a great deal!”
People customers mention
Rehab6 reviews
Alex6 reviews
Green3 reviews
Jason3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Positive, professional and friendly environment. I have had both hips replaced and used this clinic for both. Everyone is top notch from the front desk to the therapist. I hope to never have surgery again, but if I do, I’ll be rehabbing here again.
Response from the owner · 3 weeks ago
We are happy to hear about your positive experience while in the care of our excellent therapy team. We'll make sure they are recognized for their great work in your healing process. Thank you for your review.
G
Gil IrvinLocal Guide · 21 reviewsiTotal number of Google reviews Gil has written across all businesses on Google Maps, not just this one.
CJ has helped me work through my recovery. Experience has been excellent. I'll certainly be back to see him during my road to recovery. Thank you, CJ!
Response from the owner · 3 months ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
T
Troy R (TroyTX)Local Guide · 85 reviewsiTotal number of Google reviews Troy has written across all businesses on Google Maps, not just this one.
Brie and Claire have been great! Thanks for all your help with my back issues!
Response from the owner · 4 months ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
K
khadi loLocal Guide · 50 reviewsiTotal number of Google reviews khadi has written across all businesses on Google Maps, not just this one.
An excellent choice for your rehab needs. Whatever you are needing and whatever level you are at, the professionals here are amazing. The staff are kind, knowledgeable and great listeners. Do yourself a favor, go check out the facility and the people who make it so great.
Response from the owner · a year ago
Thank you for your fantastic feedback. Compassion, professionalism, trust and expertise are the key elements of our patient care philosophy. We'll make sure your kind words reach our staff members.
T
T StewartLocal Guide · 63 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
I cannot say enough about the amazing care I have received for my frozen shoulder! When I first started, I could barely lift my arm without pain, and daily tasks felt impossible. My physical therapist (Jonghyun) is not only incredibly knowledgeable but also patient, encouraging, and dedicated to my recovery. Every session has been tailored to my needs, and I always felt supported and motivated to keep going.
Thanks to his expertise and consistent guidance, I am regaining mobility, strength, and confidence. What once felt like a hopeless situation is turning into a success story—and I owe it all to his skill and commitment. If you’re struggling any injury, I highly recommend this location. Truly life-changing care!
Response from the owner · a year ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
S
Spencer McHattonLocal Guide · 27 reviewsiTotal number of Google reviews Spencer has written across all businesses on Google Maps, not just this one.
Linda hung up on me immediately severely times. I called the office right before 4PM today to inquire about scheduling an appt. Linda answered the call, introduced herself, then immediately hung up. I proceeded to call back thinking maybe it was a mistake and she answered and hung up the phone two more times. Seems that Linda cares more about finishing up her work day well before the office closes than about helping new patients schedule their appointments. I will be taking my business elsewhere.
Response from the owner · a year ago
Hello, Spencer. We’re sorry to learn of your experience and would like the opportunity to speak with you about your feedback, which is very important to us. Our local leadership has been made aware of your review and will be looking into the matter.
J
Jim BerrongLocal Guide · 24 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Joey is professional and a delight to work with
He helped me with a pinched nerve.
Response from the owner · a year ago
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
