Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts

Experts Reviews · Company report
BBC Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%54+3.8Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

BBC Auto Repair

Somerville, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 50 oil change services · 5.0★ from 114 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BBC Auto Repair is better than 96% of oil change services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BBC Auto Repair is better than 97% of oil change services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BBC Auto Repair is better than 99% of oil change services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BBC Auto Repair is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BBC Auto Repair is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BBC Auto Repair is better than 54% of oil change services.C
54

Reviews for your job

Customers hired BBC Auto Repair for 8 kinds of job.

BBC Auto Repair for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Tires”

Timothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are amazing! Professional experience all the way through. Eddie’s estimates are on point and the work is done in a timely manner. Will absolutely be going back if my car needs any more work done to it.

Great priceTiresSteering & suspension repairBrakes
Mara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The job they perform on my car was 100% perfect. They did a great job. I’m very happy to satisfied.

Great priceTiresGeneral repairs & maintenanceBrakes
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Eddy has been my mechanic for years and he always makes the time for me even when he’s super busy! I can trust his shop and know he has my best interests in mind.

Reasonable priceTiresBrakesOil change
Gustavo10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great place to do business, very honest and fair price! Edmilson was very professional and knowledgeable! Best auto repair shop!

Great priceTiresSteering & suspension repair
LeighLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Honest, reliable, trustworthy, and fast service. Always finds the best solution for us, doesn't try to squeeze us for money, etc. Would definitely recommend.

TiresAuto exhaust system repairGeneral repairs & maintenance
Cris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve been going to BBC Auto Repair for over 10 years, and Ed is truly one of the most honest and reliable mechanics in the area. If you’re looking for a trusted auto repair shop, affordable car service, or professional mechanic near me, this is the place to go. Ed always takes the time to explain everything clearly…

Great priceTransmissionAuto body & trim repairExhaust
Nathália1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been taking my car to BBC Car Repair for over 3 years now, and I can honestly say I’ve had nothing but excellent experiences. From routine maintenance to major repairs after a car accident, everything has always gone smoothly. Eddie, the owner, goes above and beyond to get the work done as quickly as possible,…

Great priceExhaustTiresSteering & suspension repair
MazLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been coming here for about 2 years now for regular maintenance (e.g. oil change) and repairs for my Jeep. I could not be more happy with the service and quality of the work. Eddy, Diego, and the rest of the staff are friendly and extremely knowledgeable. They explain the issues clearly and provide fair and affordable prices. Would highly recommend!

General repairs & maintenanceOil changeSteering & suspension repair
MariaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Great priceTransmissionTiresGeneral repairs & maintenance
Dannys2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesEngine repairTires+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 18%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Brakes11—
Tires10—
General repairs & maintenance10—
Oil change9—
Transmission6—
Steering & suspension repair4—
Engine repair4—
Exhaust3—

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