A little more than a month ago I paid for in-car lessons only to be given the run-around by Ari, and when I asked for a refund he refused. I have yet to be scheduled for my driving lessons and now I am being denied my refund. He does not even respond when i email or text him. I text him then I wait 2 to 3 days and send him another text and then he responds and acts like he doesn't know what I am talking about. He kept asking me have I checked the student center of the website for scheduling and I keep telling him nothing is there and nothing is happening when I try to schedule for my lessons. DO NOT WASTE YOUR TIME NOR MONEY HERE, THEY WILL TAKE YOUR MONEY AND NEVER SCHEDULE YOU!!!!! UPDATE: I was able to call my card company and tell them what happened, the card company refunded me back my money.
Behind The Wheel School of Driving: Shaker Heights Location
Behind The Wheel School of Driving: Shaker Heights Location at a glance
Google reviewers rate this driving school 4.6 out of 5 based on 117 reviews. Positive feedback highlights the helpfulness of specific instructors, the quality of in-car lessons, and the preparation students receive for driving tests. However, several low-star reviews criticize the business for poor communication, scheduling delays, and rude interactions with customers, including instances where refunds were denied.
- Google rating: 4.6 out of 5 from 117 reviews (90% five-star).
- Reviews on this page: 117 Google reviews (111 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: August 11, 2025.
- Service: Driving School serving Cleveland, Ohio.
Data from Google, last updated October 29, 2026.
Score profile vs other driving schools
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
117 Google reviews we collected
- 5 stars10590%
- 4 stars11%
- 3 stars00%
- 2 stars11%
- 1 star109%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
- Praise14093%
- Complaints117%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5234%
- Would recommend3725%
- Quality & results2416%
- Speed & response1611%
- Communication149%
- Price & value53%
- Honesty & trust32%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Flynn was knowledgeable, helpful and he said they had good conversations.”
“Absolutely shocked that the owner and representative of the company is so incredibly rude.”
“i felt well prepared for my test mr flynn was my instructor i would recommend.”
“I had a great experience, and feel very prepared to take the driving test.”
“We had a terrible experience with this place.”
“They always arrived on time and notified if there was an issue.”
“Similar to many reviews listed- waited months to schedule, when finally able to schedule - owner would cancel.”
“Easy to work with and very helpful when comes to scheduling.”
“I think the price is reasonable and he can tailor to your specific need.”
“Honestly, I feel very lucky to have ended up with the behind the wheel driving school as a new driver.”
People customers mention
- Flynn 47 reviews
- Ferris 10 reviews
- Tom 10 reviews
- Ari 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
A little more than a month ago I paid for in-car lessons only to be given the run-around by Ari, and when I asked for a refund he refused. I have yet to be scheduled for my driving lessons and now I am being denied my refund. He does not even respond when i email or text him. I text him then I wait 2 to 3 days and…
We had a terrible experience with this place. The classes were a joke, which I guess is to be expected, but they scammed us out of our money so my daughter never did get in-car training. He kept making excuses because of an illness. Communication was horrible. Go anywhere else than here. If I could give it zero stars I would.
Would definitely recommend! Because of Mr. T. Flynn I feel very prepared for my driver's test.
The only reason I picked this school was because of all the good reviews about Mr. Flynn. My son had nothing but great things to say about him! Mr. Flynn was knowledgeable, helpful and he said they had good conversations. They practiced maneuverability and on the freeway. He also picked my son up for lessons which…
Would most definitely recommend, Mr. Flynn made the long drives a lot more fun and was a great teacher
Had a great time during my in-cars. Mr. Flynn was my instructor and helped me with all my questions. Would definitely recommend to others!
Customer reviews
4.6 ★★★★★ 117 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had a terrible experience with this place. The classes were a joke, which I guess is to be expected, but they scammed us out of our money so my daughter never did get in-car training. He kept making excuses because of an illness. Communication was horrible. Go anywhere else than here. If I could give it zero stars I would.
Would definitely recommend! Because of Mr. T. Flynn I feel very prepared for my driver's test.
The only reason I picked this school was because of all the good reviews about Mr. Flynn. My son had nothing but great things to say about him! Mr. Flynn was knowledgeable, helpful and he said they had good conversations. They practiced maneuverability and on the freeway. He also picked my son up for lessons which was very helpful. This experience was stress free for me as a parent. I felt that my son was safe with Mr. Flynn.
Would most definitely recommend, Mr. Flynn made the long drives a lot more fun and was a great teacher
i felt well prepared for my test mr flynn was my instructor i would recommend.
Nice car and good instructor. Overall good experience
Had a great time during my in-cars. Mr. Flynn was my instructor and helped me with all my questions. Would definitely recommend to others!
I had a great experience, and feel very prepared to take the driving test.
Great experiance! Mr. Flynn is excellent at what he does and did a great job preparing me for my test.
Behind The Wheel School of Driving: Shaker Heights Location on Google Maps →
Business details
- Address: 23876 Commerce Park Rd, Beachwood, OH 44122
- Phone: (216) 765-0600
- Website: btwschoolofdriving.com
- Service area: Cleveland, OH