Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the company for its compassionate service, clear communication, and high-quality craftsmanship on headstones, markers, and benches. Many reviewers note that the staff is patient with design revisions and keeps clients informed throughout the production process. However, several low-star reviews cite significant delays beyond promised timelines and instances of rude or unresponsive customer service when issues arose.
Data from Google, last updated October 29, 2026.
161 Google reviews we collected
Phrases our text analysis found in 147 written reviews
How often each topic comes up in the written reviews
We read 147 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I especially appreciated headstone designer (I'm not sure if that's the correct terminology) for his patience and expertise.”
“We highly recommend Bell Memorials to anyone looking for quality work and genuinely kind people.”
“I’d highly recommend going somewhere else that actually has products from the U.”
“Bell Memorials did a wonderful job with matching the font on my Sister's headstone to her husbands who passed away years ago.”
“We lost our father and we're still grieving but to deal with this mess was a horrible experience.”
“The service from their staff was extremely courteous and excellent explaining the process when working with granite.”
“When I need some inquiries they would get back to me in a timely manner.”
“…bt and be understanding because we're in a pandemic and production is slow.…”
“Bells memorial did it in 3 months, with a much reasonable cost.”
“…perfect, so it took me some time to get things just right --- in all honesty, a ton of time.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 161 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very happy with the end result of my mother‘s headstone. When I need some inquiries they would get back to me in a timely manner.
They have made 3 markers for my family, very beautiful. Thank you
Hello Mrs. Lopez- first off, we are extremely sorry that you have had to endure so many losses, that must be hard. We do wish to thank you VERY MUCH for your kind words and your continued trust in our family to serve your family. We have been honored to work with you.
Bell memorial thank you so much for making my Gpa's bench. He had been waiting a long time since my Gma passed away to finally have a bench. She passed long before him (20+yrs) but they are finally reunited at last! The bench is beautiful and it will last for generations to come! 🌳✝️ Butch & Alice Garcia ✝️🌳
Hi Anna, thank you for taking the time to let us know about your experience. We LOVED the bench you designed for Butch & Alice - such a beautiful design! We were honored to work with your family. Sending you blessings for health and prosperity in the years to come.
Bell Memorials worked with me with a ton of patience and understanding. I was the primary caretaker for my grandmother, and this was the last thing I could do for her, so of course I wanted it to turn out perfect, so it took me some time to get things just right --- in all honesty, a ton of time. My experience with the entire staff was a very positive one. I especially appreciated headstone designer (I'm not sure if that's the correct terminology) for his patience and expertise. I was very, very particular with every little detail, and he never once gave the impression that my requests were too much trouble or that the experience was exasperating. Instead, he made great suggestions and helped this headstone turn out wonderfully. Many thanks to the entire Bell Memorials staff for helping make this difficult task as easy as possible.
Hello Dani, we are so sorry for the loss of your beloved grandmother. You obviously were a true blessing to her during her time of greatest need, and we love that, because that is what life is all about. We wish to thank you for the kind review, and also for giving us the opportunity to create the perfect tribute to a special person without you feeling rushed or pressured. Take care, and God bless you.
The staff of Bell Memorial was helpful in every way, from the first greeting to delivery of their product. The time frame was exactly as they promised it would be. No delays or excuses. Thank you Gavin for your expertise and customer service for our family during this challenging season of our lives. We appreciate it so much. Regards, The Ashlock Family
Hello Paul, thank you for taking time to offer your honest review of our interaction with you and your family. It's very important to us that we give exceptional customer service, especially given that we are working with people during a time of sorrow. We wish you the best in the future.
We are beyond grateful to Bell Memorials for the beautiful job they did on our father’s headstone. From start to finish, they treated our family with so much care, compassion, and respect during such an emotional time. Every detail was done perfectly, and the final result was more beautiful than we could have imagined. Their team was incredibly helpful, patient, and understanding throughout the entire process, always making sure we felt supported and comfortable with every decision. You can truly tell they care deeply about the families they work with. We highly recommend Bell Memorials to anyone looking for quality work and genuinely kind people. Thank you for honoring our father’s memory so beautifully.
Hello Lily, we humbly thank you for your kind words. It always means so much to us to know we were able to help you during what we can only imagine is a difficult task. We hope the headstone you created with us brings you many happy memories whenever you visit. Best wishes, The Bell Memorial Team
These were the nicest and most helpful and professional people I have worked with in a long time. Our mother's marker is beautiful! Thank you
Hello Joan, thank you so much for your kind words. It makes us very happy to know that we were able to help you in your time of need, and that you were happy with the way the marker turned out! Take care!
Bell Memorials did a wonderful job with matching the font on my Sister's headstone to her husbands who passed away years ago. We first went to the cemetery where she is buried and they said it would take up to a year to get it done. Bells memorial did it in 3 months, with a much reasonable cost. The service from their staff was extremely courteous and excellent explaining the process when working with granite.
Hello Susanne, thank you for taking the time to leave your honest feedback. We do try our best to give excellent service, so it makes us happy to know we helped you in your time of need.
Bell Memorials lived up to their word that they would refresh my and my wife’s headstone. It turned like it was brand new. It’s been there almost 11 years now. Thank you for your work.
Hello Don, it was our pleasure to restore this important tribute to "almost new" condition! Best wishes for the future, Bell Memorials
We love the final cemetery marker Bell Memorials designed for our parents! Simple and beautiful. Thank you to the entire staff who from start to finish was a class act. Everything from order and design info to delivery expectations they made sure we knew what to expect every step of the way. Appreciate that we were able to support a local business that takes care and pride in the work they do and the care they have for the customer especially during a difficult time. Our marker will serve as a reminder of the story we created as a family - the laughter, the lessons, and the small everyday moments that have become lasting gifts - thank you, again!
Dear Kenneth, we are truly humbled to receive your positive feedback, and we are also grateful for your support of "a local business". At the end of the day, we are just a family and employee associates helping other families. Our goal is to treat the clients we serve as we ourselves would want to be treated, especially at this sensitive time in their lives. Best wishes ~
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Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts