Bellhop Moving of Chapel Hill

Very punctual and efficient. My move was completed in less than three hours. Great sevice!

Excellent experience. Michael and Jeffery were on time and did an excellent job preparing and moving my son from a condo to a house. Driver was great too- just can't remeber his name! Their communication was spot on and they were so courteous. Would deinitely recommend for Chapel Hill local moves!

Great experience with the movers - very friendly and professional!

WARNING, BUYER BEWARE!!! (Bellhop Moving Company, and/or via Offerpad "Free Local Move Service")... I recently sold my home in Forsyth county to Offerpad. Offerpad provided a "free local move" for using their service, which they contract out to Bellhop moving. I only used this service to get my furniture and items from the house down into the U-Haul Boxes pod-like containers I rented. The movers arrived, a group of young men in their late teens or early 20's I imagine, who seem to have been sub-contracted by Bellhop moving. They got most of the items wrapped and moved out in an orderly fashion, but on the last container issues arose. #1) They did not wrap nor put available moving blankets over or around the two bedframes that went into this pod, leaving them exposed to damages. #2) (Most important), the group did not have an appliance dolly with them and so they attempted to move the Kenmore Elite refrigerator by hand. They dropped it several times, dragged it and scratched it, left dents into it. It hit the face of one of them when they dropped it, and left a gash in the finger of another a second time it was dropped. By the time they got it into the pod it was severely scratched on both sides, with dents on the front stainless steel frame. Bellhop made the matter worse! I took pictures once I noticed that this wasn't going well (see attached) and later on with assistance I removed items to get better pictures of the fridge. I submitted a claim about the damages to Bellhop ASAP. They came back ONLY offering me $150.00 for the fridge, because their policy is $0.60 on the pound for damages. Of course, this base policy is ridiculous for a multitude of reasons! A) I was not offered extended coverage, told about extended coverage, or offered movers insurance because I was not the customer (Offerpad was). B) $0.60 per pound means that they do not take into consideration items inherent value based on craftsmanship, quality of materials, technology, etc. Or essentially, they do not base recovery on an items MSRP or cost to replace. I naturally complained about being offered this amount, and was offered an additional $150 ($300 total) as Goodwill compensation, likely because I had submitted a claim to the BBB by that time and they were getting involved. They refused to budge on this amount, and to make matters worse their claims process indicates that you either accept their terms within 2 business days or risk forfeiting your claim entirely... Otherwise if you don't accept their claim within 2 days then you lose the meager/nominal compensation that they are offering you entirely. The response from their marketing team via the BBB's services was essentially 'We are sorry this inconvenienced you, but we are sticking to our policy and not reimbursing you more. Too bad, so sad that you lost your fridge' (see exact response below) I certainly hope that no one loses a TV, or has expensive jewelry damaged in a move, because at $0.60 per pound you are going to lose out! I've pasted their responses in email as well as thru the BBB as well for reference. Please don't make the mistake I did. You may choose to either forego Offerpad if the free move through Bellhop is a point of consideration, or ensure that you read the fine print and purchase your own extended coverage or movers insurance because they aren't going to tell you about it if you aren't the paying customer!

The whole team was incredible. Super professional, friendly and made our move as seamless as possible.

Eric, Harrison & Michael did an absolutely wonderful job. My roommate and I are parting ways and she was there while my stuff was being moved. After seeing how well everything was taken care of, she wants to use Bellhop as well for her half of the move in a few weeks. The communication was excellent, movers were on time. This was a fairly small move: just some pieces of bedroom furniture and a few tables. I really appreciate how all three gentlemen worked quickly and efficiently rather than dragging out the move unnecessarily. Overall, very happy with my choice and will definitely recommend to others.

Ronald and Josiah were on-time, friendly, polite, and very easy to work with for my Raleigh job. They were also careful with my furniture and my walls. I so appreciated their help, and they finished everything I needed early!

Michael and John were amazing and went above and beyond for me! I will absolutely be recommending your services, and company, for anyone I know that needs help moving!

Carlos and Seth did an amazing job with our move! They were able to fit everything that I needed to go into the Pod in the space - and more! They were fast, efficient, and great to work with!

What didn't go wrong? First of all it's not clear but they are a 3rd party who books other moving companies for you and don't actually do the moves themselves. While it's great they give you a dashboard and QR code, save yourself and book with a company that provides thier own trucks and staff. So not only was my truck delayed for the loading process, as there were truck issues. The new truck came about 3 hours after the fact. Which delayed me then and getting to my final destination. The move in was pushed back to happen at 11 o'clock in the morning the following day. Which no one communicated this to the actual truck driver. He then contacted me at 8 o'clock in the morning to confirm that he was at the location for an unload. I had to tell him that he needed to come back at 11 o'clock in the morning. And then was an issue with the unloading team. So I ended up finding my own unloading team to assist me with the unload which then I was told that the customer service representative would look into adjusting my cost. However, in checking my bill, they charged me the full amount. While the service rep was friendly and helpful the lack of clear communication as well as planning made this entire process more stressful. I also feel completely overcharged for mediocre service. So I would NOT recommend this company at all.