Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts

BEN’S GARAGE DOOR REPAIR logo

BEN’S GARAGE DOOR REPAIR

Garage door supplier · Detroit, MI · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%99+62.9Reliability 28%99+28Replies to reviews 8%85+7Experts Score= 98Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 110 garage door repair servicesPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 397 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
Aug 2026latest review
📞 Call (313) 600-2151Request a call backWebsite ↗

BEN’S GARAGE DOOR REPAIR at a glance

Customers report that Ben’s Garage Door Repair offers prompt, same-day service for issues like springs, sensors, and openers. Reviewers frequently highlight the technicians' punctuality, clear communication, and fair pricing, noting that the company often responds quickly to calls and arrives on time. One low-star review criticizes the business for being significantly more expensive than competitors, suggesting customers obtain multiple quotes before hiring.

  • Google rating: 5.0 out of 5 from 397 reviews (99% five-star).
  • Reviews on this page: 397 Google reviews (373 with written comments, 38 with photos).
  • Owner responses: the business replied to 92% of reviews.
  • Most recent review: August 18, 2026.
  • Service: Garage Door Repair Service serving Detroit, Michigan.

Data from Google, last updated November 1, 2026.

Score profile vs other garage door repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews85Satisfaction: 99 (median 95)Reliability: 99 (median 95)Momentum: 100 (median 100)Replies to reviews: 85 (median 94)
BEN’S GARAGE DOOR REPAIRGarage Door Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BEN’S GARAGE DOOR REPAIR: 99/100 on this factor. Category median: 95.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BEN’S GARAGE DOOR REPAIR: 99/100 on this factor. Category median: 95.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BEN’S GARAGE DOOR REPAIR: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BEN’S GARAGE DOOR REPAIR: 85/100 on this factor. Category median: 94.A
85

Bar = this company · dark tick = category median.

Star ratings

397 Google reviews we collected

  • 5 stars39499%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 373 written reviews

  • Praise887100%
  • Complaints40%

Topic share

How often each topic comes up in the written reviews

  • Speed & response23226%
  • Staff & attitude17520%
  • Quality & results17219%
  • Would recommend13916%
  • Price & value8610%
  • Honesty & trust455%
  • Communication425%

What customers talk about

We read 373 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Luke was friendly and quickly got the sensors replaced for us.”
  • “Ben was prompt, friendly and was very knowledgeable with my garage issue.”
  • “We experienced excellent service with installation of our garage door openers while working with Ben's company.”
    “A couple of weeks after installation, a handy man working in the garage accidentally damaged one of the door-opener wires.”
  • “Very efficient and easy to work with, highly recommend!”
  • “Quick, knowledgeable, and fair with their pricing would definitely use them again”
  • “Honest pricing, excellent communication, and quality workmanship.”
  • “They responded quickly, arrived on time, and explained everything clearly before starting the repair.”

People customers mention

  • Alon 6 reviews
  • Moe 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

marilynLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

Ben's Garage Door Repair did an amazing job! He fixed two springs and a strut, all for a fair price. I'll definitely be calling them again for any future garage needs! 🛠️👍

Dominique8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My garage hasn't worked as well as it does now since I purchased my home. This was a last minute same day service repair. I would use this company again.

Not sure
Jacqueline7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ben was prompt, friendly and was very knowledgeable with my garage issue. I will definitely call Ben again!

Earl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ben came out and replaced my broken garage door spring Excellent worker. Knew what he was doing Replaced the springs inspected and balanced the door Will use his service again Very satified

Janet12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had no appointment, Ben came very quickly. Ben was very knowledgeable very experienced and very very polite. Couldn’t ask for someone better to repair your garage door whenever you need help I’d call Ben.

איתמר4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with Ben’s Garage Door. From the first phone call to the completed repair, everything was handled professionally. The technician arrived on time, diagnosed the problem quickly, and had all the necessary parts on hand. The work was completed efficiently, and the garage door is working like…

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Photos

Customer reviews

5.0 ★★★★★ 397 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
marilyn LeeLocal Guide · 11 reviewsTotal number of Google reviews marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ben's Garage Door Repair did an amazing job! He fixed two springs and a strut, all for a fair price. I'll definitely be calling them again for any future garage needs! 🛠️👍

Dominique Lenson8 reviewsTotal number of Google reviews Dominique has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My garage hasn't worked as well as it does now since I purchased my home. This was a last minute same day service repair. I would use this company again.

  • Price assessment: Not sure
Al JohnsonLocal Guide · 24 reviewsTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Luke was friendly and quickly got the sensors replaced for us.

Jacqueline Martin7 reviewsTotal number of Google reviews Jacqueline has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ben was prompt, friendly and was very knowledgeable with my garage issue. I will definitely call Ben again!

Gaming - King3 reviewsTotal number of Google reviews Gaming has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing service

Kim Peoples9 reviewsTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very efficient and easy to work with, highly recommend!

Joe Peoples2 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Second time we have used his service. Prompt and professional.

Earl4 reviewsTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ben came out and replaced my broken garage door spring Excellent worker. Knew what he was doing Replaced the springs inspected and balanced the door Will use his service again Very satified

Janet Finch12 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had no appointment, Ben came very quickly. Ben was very knowledgeable very experienced and very very polite. Couldn’t ask for someone better to repair your garage door whenever you need help I’d call Ben.

Ethan Newer8 reviewsTotal number of Google reviews Ethan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quick, efficient and fast resolution for my garage door needs!

BEN’S GARAGE DOOR REPAIR on Google Maps →

Business details