Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
Benchmark Custom Homebuilders Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%91+23.7Value 15%83+12.6Craft & service penalty93−0.7Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Benchmark Custom Homebuilders Inc.

O'Fallon, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 56 home builders · 5.0★ from 49 Google reviews

📞 Call (314) 909-7593Request a call backWebsite ↗

Report card

Percentile vs other home builders (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Benchmark Custom Homebuilders Inc. is better than 97% of home builders.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Benchmark Custom Homebuilders Inc. is better than 91% of home builders.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Benchmark Custom Homebuilders Inc. is better than 93% of home builders.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Benchmark Custom Homebuilders Inc. is better than 83% of home builders.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Benchmark Custom Homebuilders Inc. is better than 100% of home builders.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Benchmark Custom Homebuilders Inc. is better than —% of home builders.–
—

Reviews for your job

Customers hired Benchmark Custom Homebuilders Inc. for 4 kinds of job.

Benchmark Custom Homebuilders Inc. for new construction services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “New construction services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 3 Google reviews tagged “New construction services”

Dean3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We contracted with Benchmark Custom Home Builders Inc to build our custom dream home. They were with us every step of the way and delivered on everything we expected. They guided us and communicated with us during the process. This was our first time building a home and they took time to explain everything and let…

New construction services+ Responsiveness+ Punctuality+ Quality
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professional and quality construction. They pay close attention to detail and give first rate service. Dina, Mark and Team showed us a beautiful home that was about 75% done. They were easy to work with to complete the project. It was a good experience in buying a home.

New construction services+ Responsiveness+ Quality+ Professionalism
Maria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with the quality of our new build. Great attention was paid to details throughout. The home buying process was made seamless by the entire Benchmark team on every level. Mark and Dina were exceptional to work with. Would highly recommend.

New construction services+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Custom home design4—
New construction services3—
Home building2—
Custom home building2—

Compare with

Best Floors & More LLC logoBest Floors & More LLCExperts Score 97O'Fallon · 5.00★Eagle Eye Builder Group LLC logoEagle Eye Builder Group LLCExperts Score 93O'Fallon · 5.00★HillHouse Renovation logoHillHouse RenovationExperts Score 90O'Fallon · 4.96★