Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Customers frequently praise the store for knowledgeable staff who provide patient assistance with product selection, water testing, and seasonal maintenance. Positive reviews highlight the helpfulness of in-store employees and the availability of specific parts and chemicals. However, several low-star reviews criticize the company for unresponsiveness to service requests, poor communication regarding repairs, and high costs for aftermarket products.
Data from Google, last updated November 11, 2026.
479 Google reviews we collected
Phrases our text analysis found in 419 written reviews
How often each topic comes up in the written reviews
We read 419 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s reliable, professional, and always pays attention to the details.”
“Seems highly unprofessional to see one of their trucks leaving the hot spot coffee shop (lingerie coffee) at 8am.”
“Quentin does an awesome job keeping our pool clean and looking great!”
“This is one of the worst companies for returning phone calls, telling you they’re gonna come out to your house they don’t show up I would never recomm…”
“Highly recommend Quentin to anyone looking for a great pool cleaner!”
“Unfortunately, based on this interaction, I would be hesitant to recommend them.”
“this location is great - love the customer service -always friendly and fast.”
“More specifically Quinten, he answered all of our questions with ease and made the whole process very simple.”
“My go to for friendly knowledgeable fair priced pool stuff.”
“T h e y are bunch of crooks and they overcharged me for service and said I have to replace my pump when I just have to clean it and it worked.”
“You can tell they genuinely care about their customers, unlike some of the other places in the area.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 479 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
⭐⭐⭐⭐⭐ Quentin does an awesome job keeping our pool clean and looking great! He’s reliable, professional, and always pays attention to the details. Highly recommend Quentin to anyone looking for a great pool cleaner!
We had an amazing experience with Beninati! More specifically Quinten, he answered all of our questions with ease and made the whole process very simple. Would highly recommend them and Quinten to anyone!
I had a fantastic experience and the team was very knowledgeable, specifically Quentin, who went above and beyond to answer all of my questions.
Amazing service! Ask for Quentin, he is highly knowledgeable and skilled.
This place is great! Quentin was the one who assisted me and was knowledgeable and friendly. He answered all my questions - which I had many. So thank you for your patience and getting me all taken care of. I would highly recommend this place.
Visited this store recently and Madison was super helpful and friendly. They have a great showroom so you can actually see the hot tubs.
We came for Chlorine for our in-ground pool and hot tub, Madison was absolutely wonderful! She walked us through exactly what we needed and how to use each product. Thank you to the most kind and helpful associate I’ve met in a while. We will be back!
this location is great - love the customer service -always friendly and fast. Madison was extremely helpful with my Grandma’s many questions last time we were in
Madison helped me find the replacement cushions for my hot tub. THey actually had all the ones I needed, which is not common for pool stores in my area. I will be coming here for future replacments when able.
I came in the other day to get my water tested and have been having trouble for days. No matter what I did my water was green and cloudy. Madison tested it for me and now it’s crystal clear! Very helpful and understanding! Will definitely be coming back!
Beninati Custom Pools, Swim Spas and Hot Tubs on Google Maps →
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts