Google reviewers rate Benjamin Franklin Plumbing Billings 4.7 out of 5 based on 701 reviews, with the owner responding to 38% of them. Customers frequently praise technicians for punctuality, professional communication, clear explanations, and fair pricing during services like water heater replacements, leak repairs, and unclogging drains. However, several low-star reviews highlight a recurring pattern of poor scheduling communication, including missed appointment windows, lack of status updates, and dissatisfaction with upfront payment requirements or hourly billing structures.
Google rating: 4.7 out of 5 from 701 reviews (87% five-star).
Reviews on this page: 701 Google reviews (536 with written comments, 13 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 26, 2026.
Service: Heat Pump Installation Service serving Billings, Montana.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.7
★★★★★
701 reviews on Google
5★608
4★35
3★12
2★5
1★41
Reviews from Google, shown as published (original wording, unedited).
DM
Di Moser3 reviews
★★★★★
Scott arrived on time to install the new kitchen faucet. He is very knowledgeable about plumbing, is courteous and a caring individual. He works at a steady pace and gets the job done in a timely manner. Scott chose an attractive user-friendly faucet and I am truly pleased with it. THANK YOU Scott
Price assessment: Great price
Price: $800–1,000
Services: Faucet installation
Response from the owner · a week ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
Scott was amazing! I called him over regarding the new washer pushing water up into the sink next to it… Now finding it was cooking oil being poured down the drain from the kitchen by possible past owners and a rag plugging up the pipe that’s been there before our time here.
During his inspection he pointed out our 21 year old water heater was about to break down and showed us a small leak at the top running down to the floor and made time to tear out the -2- water heaters and install the new 2026 model from the 2-3 options he provided to me!
Scott literally autographed the water heater, told me how to restart it if needed, did a few tests after completion to make sure it was running and installed correctly and passed down some knowledge about keeping the pipes and water heater running correctly for a long health operational life! Scott you’re the best man!!! Work hard stay strong guy!!!
Response from the owner · 2 weeks ago
Thank you for your kind review! Your satisfaction is our top priority.
I don't understand why it cost so much for the little amount of time it took to remove a 5ft piece of pipe and then put it back. When MDU returned to turn gas back on there were bubbles on both ends and he had to replace the cracked pieces on each end to fix the leaks. The plumber said all was ok.
Price assessment: Overpriced
Price: $200–400
Services: Service not listed
Response from the owner · 2 weeks ago
We appreciate your feedback. We’re dedicated to improving and delivering a better experience.
Benjamin Franklin plumbing was quick to respond and fairly priced in replacing my sump pump to prevent ongoing flooding in my basement. Scott D. Was friendly, courteous, and knowledgeable. Very happy that I went with Benjamin Franklin plumbing and would recommend them to anyone.
Price assessment: Reasonable price
Price: $800–1,000
Services: Sump pump repair
Response from the owner · a month ago
Thank you for the glowing review! We're thrilled to hear that you're happy with our service.
