Customers frequently highlight the punctuality, clear communication, and thoroughness of technicians during services like drain unclogging, water heater maintenance, and toilet installation. Reviewers note that staff often explain issues clearly and provide reasonable pricing, with the owner actively responding to nearly all feedback. However, two low-star reviews describe instances where technicians left jobs unfinished or provided incorrect diagnoses, requiring customers to seek outside help or request additional charges to complete the work.
Google rating: 4.9 out of 5 from 167 reviews (97% five-star).
Reviews on this page: 167 Google reviews (148 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 7, 2026.
Service: Water Softener serving Holly Springs, North Carolina.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
167 reviews on Google
5★162
4★3
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was one of the most professional and knowledgeable people we have had the pleasure of working with.”
“From start to finish, he was courteous, punctual, efficient, and incredibly thorough.”
“Gerardo is a professional worker amazing his works is very thorough.”
“Chris took the time to explain everything clearly, answered all of our questions, and made sure the job was done correctly.”
“We couldn’t have asked for a better experience and would highly recommend Chris to anyone looking for a trustworthy, knowledgeable, and professional plumber.”
“The price I paid was reasonable because I only made the appointment 2 days prior, he had to get some equipment and frankly I lack the skills to do it myself.”
“I don’t know how many plumbers would be that honest and willing to NOT do anything, because it was the right thing to do at this time.”
People customers mention
Chris10 reviews
Gerardo7 reviews
Channing5 reviews
Eric5 reviews
Jackson5 reviews
Zion4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Amber LoveLocal Guide · 11 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Chris from Benjamin Franklin Plumbing Raleigh was absolutely outstanding! He was one of the most professional and knowledgeable people we have had the pleasure of working with. From start to finish, he was courteous, punctual, efficient, and incredibly thorough.
Chris took the time to explain everything clearly, answered all of our questions, and made sure the job was done correctly. It’s clear that he takes pride in his work and truly cares about providing excellent service.
We couldn’t have asked for a better experience and would highly recommend Chris to anyone looking for a trustworthy, knowledgeable, and professional plumber. Thank you, Chris, for your exceptional service!
Tarah CarteeLocal Guide · 51 reviewsiTotal number of Google reviews Tarah has written across all businesses on Google Maps, not just this one.
I called them on a Saturday crying and acting like a crazy pregnant lady...not only were they patient with me, they got Chris out here quick, AND fixed my problem for way cheaper than I expected.
Yes I called and apologized after I had time to cool down. But the owner Adam and the plumber sent out (Chris) seriously made my weekend so much better and I appreciate them both so much.
Price: $400–600
Dan Fortin3 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Gerardo was a really great technician. Excellent customer service and really good at explaining and presenting everything. He was super chill and would request him again in the future!
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Response from the owner · 4 months ago
Thank you for the fantastic review! We're so glad to hear Gerardo provided excellent customer service and took the time to clearly explain everything during your water heater flush. We'll be sure to pass along your kind words to him, and we look forward to helping you again whenever you need us!
Benjamin Franklin Plumbing
2026 Suburban Living FV Best Plumber
2025 FV People's Choice Award for Best Home Service
Named Forbes' Top Ranked Plumbing Company of 2024
Serving Holly Springs, Apex, Cary, Fuquay Varina and surrounding areas
Mike BernsteinLocal Guide · 13 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Called Benjamin Franklin Plumbing to look at my several-years-old tankless water heater and see if it needs any maintenance work. The two technicians who came out were extremely professional and knowledgeable and advised me that despite the age of the unit, since it still works fine it’s best to just leave it alone … if it ain’t broke, don’t fix it. I don’t know how many plumbers would be that honest and willing to NOT do anything, because it was the right thing to do at this time. If and when the heater needs to be replaced, I will definitely keep Benjamin Franklin in mind to do the work!
Response from the owner · 4 months ago
Thank you for the wonderful review! We believe in providing honest recommendations and doing what's best for our customers. We're glad our team was able to give you peace of mind, and we truly appreciate your trust. When the time comes, we'll be honored to help with your tankless water heater replacement!
Benjamin Franklin Plumbing
2026 Suburban Living FV Best Plumber
2025 FV People's Choice Award for Best Home Service
Named Forbes' Top Ranked Plumbing Company of 2024
Serving Holly Springs, Apex, Cary, Fuquay Varina and surrounding areas
Mike cisselLocal Guide · 75 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Always friendly. Explains everything he's going to do. Extremely knowledgeable
Price assessment: Reasonable price
Price: $600–800
Services: Service not listed
Response from the owner · 4 months ago
Thank you for the 5-star review! We’re glad to hear you had such a great experience and that everything was clearly explained throughout the visit. It was a pleasure installing your tankless water heater in Fuquay-Varina, and we truly appreciate your trust in our team. We’re always here if you need anything in the future!
Benjamin Franklin Plumbing
2026 Suburban Living FV Best Plumber
2025 FV People's Choice Award for Best Home Service
Named Forbes' Top Ranked Plumbing Company of 2024
Serving Holly Springs, Apex, Cary, Fuquay Varina and surrounding areas
Anshul Sharma8 reviewsiTotal number of Google reviews Anshul has written across all businesses on Google Maps, not just this one.
Gerardo and his colleague were excellent. Very knowledgeable and also great at their work.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you so much for the 5-star review! We’re happy to hear Gerardo and Cody did an excellent job and provided knowledgeable, quality service. We appreciate you choosing Benjamin Franklin Plumbing and look forward to helping you again in the future!
Benjamin Franklin Plumbing
2026 Suburban Living FV Best Plumber
2025 FV People's Choice Award for Best Home Service
Named Forbes' Top Ranked Plumbing Company of 2024
Serving Holly Springs, Apex, Cary, Fuquay Varina and surrounding areas
Angelica Marie1 reviewiTotal number of Google reviews Angelica has written across all businesses on Google Maps, not just this one.
Gerardo is a professional worker amazing his works is very thorough.
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Response from the owner · 4 months ago
Thank you for the 5-star review! We’re so glad to hear you had a great experience with Gerardo. He takes pride in providing thorough, professional service, and we’ll be sure to share your kind words with him. We appreciate you trusting Benjamin Franklin Plumbing and look forward to helping you again in the future!
Benjamin Franklin Plumbing
2026 Suburban Living FV Best Plumber
2025 FV People's Choice Award for Best Home Service
Named Forbes' Top Ranked Plumbing Company of 2024
Serving Holly Springs, Apex, Cary, Fuquay Varina and surrounding areas
Chris1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Polite, professional and helpful. He and his helper were great.
Price assessment: Reasonable price
Price: $500–600
Services: Garbage disposal installation
Response from the owner · 4 months ago
Thank you so much for your kind words and 5-star review! We’re happy to hear our team provided a professional and helpful experience from start to finish. We appreciate you choosing Benjamin Franklin Plumbing and are grateful for the opportunity to earn your trust. Please don’t hesitate to reach out if you ever need us again!
Benjamin Franklin Plumbing
2026 Suburban Living FV Best Plumber
2025 FV People's Choice Award for Best Home Service
Named Forbes' Top Ranked Plumbing Company of 2024
Serving Holly Springs, Apex, Cary, Fuquay Varina and surrounding areas
OG pOpO2 reviewsiTotal number of Google reviews OG has written across all businesses on Google Maps, not just this one.
Extremely knowledgeable and personable. His assistant was as well. They found a problem that I had thought I had fixed. Highly recommend this company and their staff. Great job.
Response from the owner · 4 months ago
Thank you so much for the wonderful review! We truly appreciate your recommendation and your trust in Benjamin Franklin Plumbing. Providing honest, reliable, and professional plumbing service is always our goal, and feedback like yours means the world to our entire team. Thank you again for choosing us, and we look forward to being there whenever you need plumbing help in the future!
Benjamin Franklin Plumbing
2026 Suburban Living FV Best Plumber
2025 FV People's Choice Award for Best Home Service
Named Forbes' Top Ranked Plumbing Company of 2024
Serving Holly Springs, Apex, Cary, Fuquay Varina and surrounding areas
Shawn LunnyLocal Guide · 15 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
We had a complex situation and Brett was knowledgeable, took his time to educate, and worked to let us know next steps.
Price assessment: Not sure
Price: $600–700
Services: Service not listed
Response from the owner · 5 months ago
Thank you so much for the 5-star review! We’re glad Brett was able to help navigate the situation and provide clear communication throughout the process. Taking the time to educate our customers and explain next steps is something we take pride in. We truly appreciate your trust in Benjamin Franklin Plumbing and are always here if you need us again!
Benjamin Franklin Plumbing
2026 Suburban Living FV Best Plumber
2025 FV People's Choice Award for Best Home Service
Named Forbes' Top Ranked Plumbing Company of 2024
Serving Holly Springs, Apex, Cary, Fuquay Varina and surrounding areas
