Google reviewers rate Benjamin Franklin Plumbing of Nashville 4.9 out of 5 based on 3204 reviews. Customers frequently praise the punctuality, professional communication, and thorough diagnostic work performed by technicians, often noting that issues were resolved quickly and efficiently. However, several low-star reviews criticize the company for charging high prices for minor repairs and for billing service fees for simple fixes that did not fully resolve the underlying problems.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Great Job.
Thanks for the fantastic review! We're happy to have served you well.
The price was way to high for the repairs needed.
We're very sorry to hear about your experience. We would love the opportunity to investigate and make things right. Please contact us at 615-590-3240. Thank you for your feedback.
Mike did an excellent job.
Thank you for the high praise! We're glad you enjoyed our service.
Very professional! Great service and attention to detail!!
Thank you for the high praise! We're glad you enjoyed our service.
Great service!! Jarred was awesome.
Thank you for the perfect rating! We're pleased to know you had a great experience.
We’ve relied on Benjamin Franklin several times for a variety of plumbing related needs across a number of properties and are always so pleased with their work, rates and customer service. They do a great job and we feel confident recommending them to neighbors, friends and you reading this! Many thanks BFP, from Sarah & the team at Fork & Field.
Thanks for the fantastic review! We're happy to have served you well.
Quick service and resolved the issue! Jessy did an outstanding job!
Your satisfaction is our reward. Thank you for the 5-star review!
Great service as always, this time within just two hours. Can't beat this company - always friendly and professional.
Chris was the third plumber to look at my issue and he was the one that found the leak. He is my hero
Thank you for the perfect rating! We're pleased to know you had a great experience.
Jarrad was great! He came in, checked out what needed to be done, and then he took care of it.