Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
Customers frequently cite punctuality, professional communication, and reasonable pricing as key positives, noting that technicians are knowledgeable and efficient during services like water heater installations and leak repairs. However, low-star reviews highlight significant concerns regarding high costs, unexpected upcharges, and instances where issues were not resolved despite service fees. The company maintains a 4.8 rating from 1334 reviews, with the owner responding to 25 percent of them.
Data from Google, last updated November 3, 2026.
1,334 Google reviews we collected
Phrases our text analysis found in 950 written reviews
How often each topic comes up in the written reviews
We read 950 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was punctual, professional, friendly, and efficient.”
“I received a call from their office mgr who also had a mumbling problem and was not friendly, stating I wrote the check wrong and demanded payment ASAP.”
“Company is amazing, fast, excellent service, and absolutely know their jobs…”
“I called to give them this feedback that someone else was able to fix the problem and the manager never called me back.”
“Excellent service, great preventive care - they come check our house once a year.”
“Gimmicks, 4+ hours of work, problem not resolved, plumber consistently correcting my words (snake a drain vs.”
“Very courteous, and up front pricing which is reasonable compared to other companies.”
“When I asked why so expensive, he went ahead and talked about how lengthly this whole process is, etc.”
“Great communication, the work was completed on schedule.”
“And this is why I very highly recommend you give them a chance.”
“They showed up with neither and wanted $100 for just showing up STAY AWAY !”
“We trust Ben Franklin Plumbing Co for any and all plumbing related repairs.”
“(That’s good) Then proceeds to call me within minutes of his arrival to say he couldn’t find where the issue lied but that there was an issue.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,334 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Serviceman was excellent. Installation was seamless and quickly done.
Thanks Bob
The team was punctual, professional, friendly, and efficient. Great communication, the work was completed on schedule.
Thank you, Christina! We're thrilled to hear you had a positive experience with our team at Benjamin Franklin Plumbing of North Austin!
They installed a water heater that was not easy to install - but they did it!
Thank you so much, Letty! We're thrilled to hear that you had a great experience with the installation of your water heater at Benjamin Franklin Plumbing of North Austin.
Good man. Competent
Thanks, Jeriann! We appreciate your kind words about our team at Benjamin Franklin Plumbing of North Austin.
Excellent service... Best plumbing company in town!! Always on time, respectful and expert work! Thanks you Sean for coming out to help us.
Thank you, Christopher! We truly appreciate your kind words about Benjamin Franklin Plumbing and are thrilled to hear Sean provided excellent service.
Company is amazing, fast, excellent service, and absolutely know their jobs…
PH, Thanks for the great review
Excellent service overall. Easy to a schedule an appointment by phone. Replaced a PRV outside my home. Sean answered all my questions during the repair process. Highly recommended!
Thank you, Diane! We're thrilled to hear you had an excellent experience with Sean at Benjamin Franklin Plumbing of North Austin.
Andrew was very knowledgeable and thorough. He did a super job replacing a kitchen faucet and making sure everything worked just right. Will definitely ask for Andrew at Ben Franklins for our next plumbing needs. Many thanks Andrew. Ann & Martin
Thank you so much, Ann and Martin! We're thrilled to hear that Andrew did a fantastic job with your kitchen faucet at Benjamin Franklin Plumbing of North Austin.
Very professional and clean! Also prompt with arrival and delivery of new heater.
Thank you, Monica! We appreciate your kind words about our professionalism and prompt service at Benjamin Franklin Plumbing of North Austin.
On time, very helpful and knowledgeable. Courteous and quick. Every time. Exactly what I’m after when I call a plumber...
Thank you so much for your kind words, Aaron! We're thrilled to hear you had a great experience with Benjamin Franklin Plumbing of North Austin.
Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts