Teddi LamonsLocal Guide · 23 reviews
West was a great sales associate. He was communicative, kind, and knowledgeable. He gave me great options. It was a great meeting!
- Services: Garage door consultation
Review from Google · view on Google
Besser Garage Doors
Besser Garage Doors at a glance
Customers frequently cite punctuality, clear communication, and detailed explanations of repair options as positive aspects of Besser Garage Doors service. The company handles various issues including emergency repairs, opener installations, and routine maintenance. However, several low-star reviews highlight concerns about unnecessary upselling, high pricing for basic repairs like spring replacements, and instances where technicians recommended full replacements over minor fixes.
- Google rating: 4.9 out of 5 from 2,475 reviews (97% five-star).
- Reviews on this page: 2,474 Google reviews (2,144 with written comments, 50 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 25, 2026.
- Service: Garage Door Repair Service serving Yorba Linda, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★2,475 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Tim Tow1 review
Matt M was amazing. Explained the issue in laymen’s terms and provided useful tips. Genuinely wanted to help and provide support. He was very approachable and patient.
- Price assessment: Reasonable price
- Services: Garage door consultation
Review from Google · view on Google
Janet Alfonso4 reviews
My garage door wasn’t working. I called Besser and got help within a few hours. Matt came and fixed everything! He was great, kind and very helpful! Would definitely recommend in the future!
- Price assessment: Reasonable price
- Services: General repairs & installation
Review from Google · view on Google
Diana Nolan10 reviews
BESSER is the only garage door company I’ll call. Very professional, polite, on time and the problem gets fixed👍👍
- Price assessment: Not sure
- Services: General repairs & installation
Review from Google · view on Google
Dana Johnson1 review
Eric and his assistant worked proficiently and without interference or interruption. I was referred by a longtime contractor to Besser Brothers and I do appreciate the seasoned and professional attitude of Eric and the workmanship of his associate.
- Services: General repairs & installation
Response from the owner · 2 days ago
Thank you so much for the fantastic 5-star review, Dana! We’re thrilled to hear that Eric and his assistant provided you with such proficient service. It's great that a longtime contractor referred you to Besser Garage Doors, and we truly appreciate your recognition of our team's professionalism and workmanship. If you need anything else, we're here to help!
Review from Google · view on Google
Alec Gutierrez3 reviews
Aiden was helpful, informative, and knowledgeable. He came out to address an emergency issue late in the day with minimal notice and was able to diagnose the issue and get our garage back up and running in no time. Fantastic service!
Response from the owner · 4 days ago
Thank you so much for the fantastic review, Alec! We're thrilled to hear that Aiden provided you with helpful and knowledgeable service, especially during an emergency. At Besser Garage Doors, we strive to get our customers' garages back up and running promptly. Your kind words mean a lot to us!
Review from Google · view on Google
Sabba Toussi2 reviews
Richard did a great job fixing the noise. He is knowledgeable and professional as always! Thank you
Response from the owner · 2 months ago
Thank you so much for the 5-star review, Sabba! We're thrilled to hear that Oscar provided you with timely and professional service at Besser Garage Doors. Your satisfaction means the world to us!
Review from Google · view on Google
Mike George (MGUSC)Local Guide · 17 reviews
Excellent service on our broken garage door opener. Although the replacement was expensive, the work done by Jacob was outstanding.
- Services: General repairs & installation
Response from the owner · 6 days ago
Thank you so much for your fantastic 5-star review, Mike! We're thrilled to hear that Jacob provided you with outstanding service on your garage door opener at Besser Garage Doors. We appreciate your understanding regarding the cost and are glad you’re satisfied with the work done. If you need anything else, just let us know!
Review from Google · view on Google
Alberto PelayoLocal Guide · 29 reviews
Update: Besser refunded the $65 after this review and apologized. Appreciate them making it right. My original point still stands for anyone booking: if you need a specific product installed, confirm they can do it before the visit. Mentioned the need for a rodent proof xcluder system installation prior to technician coming. Was told I could not get a quote without physical inspection prior, was told 65$ fee would be waived for first time customer. Technician insisted on 65$ charge at visit despite waiving fee promise, told that Besser does not install this system after visit despite it being mentioned during visit . Waste of time and money
- Price assessment: Overpriced
- Services: Garage door consultation
Response from the owner · a week ago
Alberto, we’re sorry for any miscommunication regarding the service fee and the frustration this caused. We have refunded the $65 charge and sincerely apologize for the inconvenience. Thank you for choosing Besser Garage Doors and giving us the opportunity to address your concern.
Review from Google · view on Google
TheCangrejo69 sandoval8 reviews
Matthew was prompt, knowledgeable and professional…excellent work!!!
- Price assessment: Reasonable price
- Services: General repairs & installation
Response from the owner · a year ago
TheCangrejo69 sandoval, It means a lot to us at Besser Garage Doors to receive 5 stars and feedback like yours. We are thrilled that we could provide prompt and professional service for you, and we appreciate your mention of our technician Sebastian. We are grateful for your business and look forward to any future opportunities to serve you. Thanks again!
Review from Google · view on Google
Business details
- Address: 301 E Stevens Ave, Santa Ana, CA 92707
- Phone: (949) 534-6777
- Website: besserbros.com
- Service area: Yorba Linda, CA