Google reviewers rate the facility 4.6 out of 5 based on 465 reviews, with the owner responding to 63% of feedback. Customers frequently praise the staff for treating pets like family, offering reliable boarding, daycare, and grooming services, and providing communication updates or live camera access. However, several low-star reviews cite significant concerns regarding facility cleanliness, including reports of urine odors, rodent droppings, and pets returning with injuries or illnesses.
Google rating: 4.6 out of 5 from 465 reviews (85% five-star).
Reviews on this page: 465 Google reviews (336 with written comments, 56 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 26, 2026.
Service: Pet Boarding Facility serving Camden, New Jersey.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.6
★★★★★
465 reviews on Google
5★395
4★30
3★7
2★4
1★29
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 336 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Today, Christine gave me some really helpful and useful tips for my dog that will truly help me.”
“I had a very disappointing experience at the Best Friends Cinnaminson location due to an incredibly rude manager Christine.”
“Great staff and highly recommend Anna she is an amazing groomer.”
“I recommended multiple people here, and upon hearing about my experience, we all will not use this location again.”
“Anna is amazing and always does a great job pampering our boy and Gauge just adores her.”
“Edited to ADD: OUR DOG HAS BEEN UP ALL NIGHT WITH A HORRIBLE COUGH.”
“We drive over an hour before and after every trip because this place is worth it.”
“…cially long standing customers coupons on boarding because it can be very expensive!…”
“The only place we trust with boarding or grooming for our pitty.”
“Very misleading on their grooming and boarding fees.”
“Anna & her team do a fantastic job, are quick, consistent and reliable.”
“They listened to me when I requested no perfume smells and only natural shampoos as I have allergies and so does she.”
People customers mention
Cinnaminson34 reviews
Anna13 reviews
Brian4 reviews
Jeff4 reviews
Christine3 reviews
Leela3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Viraj ShahLocal Guide · 33 reviewsiTotal number of Google reviews Viraj has written across all businesses on Google Maps, not just this one.
Draco loves coming here. They love having him. They're really good with bully breeds. We drive over an hour before and after every trip because this place is worth it.
Price assessment: Reasonable price
Services: Other pet boarding
Response from the owner · 2 hours ago
Thank you so much for sharing your experience, Viraj. It’s wonderful to hear that Draco enjoys his visits and that you feel confident in the care he receives, especially as a bully breed. Your trust and willingness to travel such a long distance mean a lot. We truly appreciate you being part of our community.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
Lauren PahlLocal Guide · 15 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We love Best Friends! It truly feels like we are leaving our cat, Dexter, with family. We always know he will be in good hands and that they give him extra snuggles when he boards there and we can’t. Darlene and Angelique are absolute dolls and everyone makes you feel right at home! Trust Best Friends for all your furry creatures! 😀
Price assessment: Great price
Services: Cat grooming, Cat boarding
Response from the owner · 4 days ago
Thank you so much for sharing your wonderful experience and for trusting us with Dexter. It means a lot to know that our team, especially Darlene and Angelique, helps you and your furry family member feel at home. We truly appreciate your kind words and support!
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
Justin Burzichelli7 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
They take care of my beagle like it's one of their own. He's so excited to be dropped off, and full of energy when I pick him up. Coming back from a trip is exciting knowing he's ready to be back, having had a great time away and in a classy environment.
Price assessment: Great price
Services: Dog grooming, Dog boarding
Response from the owner · 4 days ago
Thank you so much for sharing your experience, Justin. It’s wonderful to hear that your beagle enjoys his visits and returns home happy and energetic. Providing a welcoming environment where pets feel comfortable and cared for is very important, and it means a lot to know you trust us with your furry family member.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
Trish CLocal Guide · 262 reviewsiTotal number of Google reviews Trish has written across all businesses on Google Maps, not just this one.
Great boarding! Great staff, fair pricing. Sent me pictures and they give me an updates of how he's doing, depending on the length o f stay . They feed them & you can supply food & snacks u know they'll like . If you want they have salon services for them also. So you can have pet get a bath before you pick them up. Very relieved he is well taken care of for a relaxing vacation.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much for sharing your positive experience and thoughtful feedback. It’s wonderful to hear that you felt comfortable and confident leaving your pet with us, and that the updates and photos brought you peace of mind. We’re glad you appreciated the flexibility with food and the salon services, and that your pet’s stay made your vacation more relaxing. Your kind words mean a lot to our team.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
David Woolley4 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Once again.....another great stay for my dog Hayden. Can always count on Best Friends to take great care of her while we can't be home.
Response from the owner · 2 weeks ago
Thank you for sharing your kind words, David. It's wonderful to hear that Hayden enjoys her time with us, and we truly appreciate your trust in our team. Your continued support means a lot to everyone here.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
Sara PorterLocal Guide · 12 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Our dog came home smelling absolutely disgusting. He is also not acting like himself at all which makes me really question what happened while he was under your care. The back where they bring the dogs is absolutely filthy. I had to walk him to the door and accidentally stepped in and I was apalled at what I saw. The place is completely run down also. I did not have an alternative seeing we were traveling hours away. I will not be bringing him back.
Edited to ADD: OUR DOG HAS BEEN UP ALL NIGHT WITH A HORRIBLE COUGH.
I HAVE A SENIOR DOG WHO THANK GOODNESS WASN'T A VISITOR HERE BUT, HOW DARE YOU RISK HIS SAFETY NOW.
Price assessment: Overpriced
Services: Dog boarding
Response from the owner · a month ago
Sara, thank you for sharing your feedback. We take concerns regarding our facility and pet care practices seriously and have shared your comments with our leadership team for review. We welcome the opportunity to discuss your experience further. You may contact the center directly or reach out to me at [email protected] so we can learn more about your concerns.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
Mae Kramer3 reviewsiTotal number of Google reviews Mae has written across all businesses on Google Maps, not just this one.
Best staff and care ever! My pup is in great hands and leaving her is a joy with this crew. They treat every dog like their own and their process and admin is smooth sailing.
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog daycare, Dog nail trimming
Response from the owner · 2 months ago
We're thrilled to hear how comfortable you feel trusting your pup with us, Mae. It means so much to know that our team’s care and attention to every dog stands out to you. Thank you for taking the time to share your experience with Best Friends Pet Hotel, and for your kind words about our process and staff. We look forward to welcoming you and your pup back soon!
Warm regards,
Raul Barrera
Senior Guest Experience
[email protected]
Shaquanna Ferguson6 reviewsiTotal number of Google reviews Shaquanna has written across all businesses on Google Maps, not just this one.
Worst experience for one of my animals first time being in the kennel. I will not be coming back.
Price assessment: Overpriced
Response from the owner · 2 months ago
Shaquanna, thank you for sharing your feedback. We strive to provide every pet and pet parent with a positive experience, especially during a first stay.
We would welcome the opportunity to learn more about your visit, address the concerns you raised, and work toward restoring your confidence in our team. We invite you to contact the center directly and speak with management so we can discuss your experience further and identify any appropriate next steps.
Warm regards,
Raul Barrera
Senior Guest Experience
[email protected]
Richard PLocal Guide · 85 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Dropped my pup off for an evening at 4pm and picked him up at 8am the next day. Seems like a decent place. 🐾
Response from the owner · 2 months ago
We appreciate you choosing Best Friends Pet Hotel for your pup's stay. We're glad to hear everything went smoothly during your visit. Thank you for sharing your feedback, and we hope to welcome you and your furry friend again in the future.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
Jamie LindLocal Guide · 24 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
The only place we trust with boarding or grooming for our pitty. That being said, it’s the only place he can go because he was boarded there by the rescue we adopted him from and he knows people there haha. Anna is amazing and always does a great job pampering our boy and Gauge just adores her. He comes home after his bath smelling and looking fabulous. All of the other employees and volunteers that know and love Gauge are incredible (especially Barbara!!).
The only negative about this place for me is the location. It’s right on the highway and it gives me so much anxiety getting Gauge loaded in and out of the car. 🥺
We’re so grateful to have best friends like Best Friends. 💜
Price assessment: Not sure
Services: Dog grooming, Dog boarding
Response from the owner · 2 months ago
It means a lot to know you trust us with Gauge’s care, Jamie. We appreciate you sharing how much he enjoys his visits and it’s wonderful to hear our team and volunteers have made him feel truly at home. Thank you for highlighting the dedication of our staff and for your feedback on the location—we understand how the highway can feel stressful and we’re always here to help however we can during drop-off and pick-up. We’re so grateful to care for your boy and to have you as part of the Best Friends Pet Hotel family.
Warm regards,
Raul Barrera
Senior Guest Experience
[email protected]
