Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Best Friends Pet Hotel logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%64+15.5Value 14%92+13Replies to reviews 7%62+4.4Craft & service penalty90−1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Best Friends Pet Hotel

Camden, NJ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.6★ from 442 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Best Friends Pet Hotel is better than 71% of pet boarding facilities.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Best Friends Pet Hotel is better than 64% of pet boarding facilities.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Best Friends Pet Hotel is better than 90% of pet boarding facilities.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Best Friends Pet Hotel is better than 92% of pet boarding facilities.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Best Friends Pet Hotel is better than 100% of pet boarding facilities.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Best Friends Pet Hotel is better than 62% of pet boarding facilities.B
62

Reviews for your job

Customers hired Best Friends Pet Hotel for 8 kinds of job.

Best Friends Pet Hotel for dog daycare

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog daycare”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Dog daycare”

Donna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My dog loves going here. People are always nice and attentive to my dog.

Reasonable priceDog daycareDog nail trimming
Brett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The entire staff takes great care of Harper and seem to like him even though he’s a handful at daycare twice a week and the bath/nails are always very well done.

Great priceDog groomingDog teeth brushingDog daycare
Eileen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The staff have been very nice and caring. I feel very comfortable boarding my dog there. The groomers are very good and caring as well.

Reasonable priceDog groomingDog boardingDog teeth brushing
BradynLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My girl Gaby has always loved me mentioning the words daycare or day camp. She gets so excited and staff has always been flexible, helpful and attentive. It has been truly wonderful letting them help take care of gabs and she loves it!

Reasonable priceOther pet boardingDog groomingDog boarding
Amanda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We love Best Friends Berlin! My dog has been going to camp, boarding, and grooming for 12 years. The staff is amazing and truly cares!

Great priceDog groomingDog boardingDog daycare
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Reasonable priceDog groomingDog boardingDog daycare
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Rating only, no written review.

Great priceDog anal gland expressionDog groomingDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 74%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Dog grooming37—
Dog boarding28—
Other pet boarding21—
Dog nail trimming12—
Dog anal gland expression8—
Dog daycare7—
Dog teeth brushing7—
Dog walking4—

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