Google reviewers rate Best Friends Pet Hotel 4.6 out of 5 based on 348 reviews, frequently praising friendly staff, reasonable pricing, and proactive communication such as photo updates and video feeds. Customers highlight services including boarding, playtime, and grooming, noting that pets often return happy and well-cared for. However, some low-star reviews criticize facility cleanliness, citing issues like rusty kennels, chipping paint, and unsanitary conditions, while others mention unexpected price increases and billing errors.
Google rating: 4.6 out of 5 from 348 reviews (85% five-star).
Reviews on this page: 348 Google reviews (268 with written comments, 40 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: September 22, 2026.
Service: Pet Boarding Facility serving Lansing, Michigan.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.6
★★★★★
348 reviews on Google
5★295
4★22
3★5
2★3
1★23
Reviews from Google, shown as published (original wording, unedited).
B
blubeemer1 review
★★★★★
playtime and grooming make for very happy puppies!
Price assessment: Great price
Services: Other pet boarding
Response from the owner · 3 weeks ago
Thank you for sharing your wonderful feedback! It’s a joy to hear that playtime and grooming are bringing so much happiness to your puppies. Creating a positive and enjoyable experience for pets is always our goal, and we appreciate you choosing us to care for your furry friends.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
Very nice staff at the desk, and reasonable prices. However, my cat got gingivitis while staying here leading me to believe food bowls here might be unsanitary. (I came to this conclusion only after consulting with a vet about whether a cat can get gingivitis from staying at a boarding service). My cat was EXTREMELY sick when I picked him up! So I was very disappointed the staff didn’t call me to let me know that my cat was drooling profoundly, and discharging from his nose. He is ok, but I do wish they had called me when they realized he was acting abnormally.
Response from the owner · 3 weeks ago
Thank you for sharing your feedback. The health and well-being of pets in our care are important to us, and we take concerns regarding a pet's condition during or after a stay seriously. While individual medical conditions can have a variety of causes and circumstances, we welcome the opportunity to review your experience and discuss your concerns directly.
Contact the center and ask for the Center Manager, or reach out to me directly so we can learn more about your experience and address any outstanding concerns.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
I was apprehensive about leaving my rescue dog for the first time and the staff was very kind and took great care of him.
Ryker Bishop even went the extra mile to help with training tips and opportunities to give him extra love and care. And they even sent pictures of him putting my mind at ease
Services: Dog boarding with training
Response from the owner · a month ago
We’re glad our team was able to make your dog's first stay a comfortable one and provide helpful guidance along the way. Thank you for recognizing the extra care and for sharing how the updates helped you feel at ease. Your trust in Best Friends Pet Hotel means a lot to us, and we appreciate your thoughtful feedback.
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
We had are nails trimmed. Friendly fast ! Dogs seemed not to mind. Nails look great . Will go back.
Price assessment: Reasonable price
Response from the owner · Edited a month ago
It’s wonderful to hear your dogs handled their nail trims so well and that you were happy with the results. Thank you for your kind words about our team at Best Friends Pet Hotel. We’re glad to provide a friendly and efficient experience, and look forward to seeing you and your pups again next time!
Warm regards,
Raul Barrera
Senior Guest Experience
[email protected]
My parents' dog had a fantastic time at "summer camp." He made friends and even got a bath before we picked him up. Would definitely recommend!
Price assessment: Reasonable price
Services: Other pet boarding
Response from the owner · 2 months ago
We’re so glad to hear your parents’ dog enjoyed his stay and made some new friends! Thank you for recommending Best Friends Pet Hotel and for sharing these kind words. It’s wonderful to know he left fresh from his bath and had such a positive experience. We hope to welcome him back for another fun visit soon!
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
We love vacations- but hate leaving our furry family members behind. Knowing they are loved and cared for while we are gone is a relief. We have taken our pets to Best Friends Pet Hotel for years and are very happy with the experience!
Services: Dog boarding
Response from the owner · 2 months ago
It means a lot to us that you trust us to care for your pets whenever you travel. We’re glad to know our team helps put your mind at ease and makes each visit a positive experience. Thank you for being such a loyal part of the Best Friends Pet Hotel family!
At your Services,
Raul Barrera
Senior Guest Experience
[email protected]
Great people! Our dog is very anxious and the staff were extremely kind and welcoming to him. We will be bringing him back! You can tell they care.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 2 months ago
It means a lot to hear how welcomed your dog felt with our team. We truly appreciate your kind words about the care and attention he received during his visit to Best Friends Pet Hotel. Thank you for choosing us—looking forward to seeing you both again soon!
Warm regards,
Raul Barrera
Senior Guest Experience
[email protected]
We were referred here from another family and so far so good! The booking process was so smooth and everyone I talked to was nice! Check-in for boarding and grooming is so quick and easy and they’re very affordable. I also love that they send a visit report and have a live video feed so I can check on her 💜 Most importantly our puppy girl seems excited and happy when she’s there! So glad we found this place!
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog daycare
Response from the owner · 2 months ago
It is wonderful to hear your puppy is happy here and that you found the booking process, check-in, and our visit updates so helpful. Thank you for highlighting the live video feed and affordability, and for choosing Best Friends Pet Hotel after your family’s recommendation. We truly appreciate your kind words about our team's friendliness. Knowing your pup is excited to visit means a lot to us. We hope to welcome you both back again soon!
Warm regards,
Raul Barrera
Senior Guest Experience
[email protected]
Very cordial staff. Excellent follow up. Destine, the Groomer, is outstanding.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Glad you found our team welcoming and attentive during your visit. We appreciate your kind words about the experience at Best Friends Pet Hotel. Thank you for taking the time to share your feedback, and we hope to see you again!
Warm regards,
Raul Barrera
Senior Guest Experience
[email protected]
Friendly staff, they were flexible and able to accommodate when I needed to pick up my cat a day later than scheduled
Services: Other pet boarding
Response from the owner · 2 months ago
It was a pleasure to accommodate your pick-up change and make things easy during your visit. Thank you for your kind words about our team and for choosing Best Friends Pet Hotel. We’re glad your experience went smoothly and appreciate your trust in us.
Warm regards,
Raul Barrera
Senior Guest Experience
[email protected]
