Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts
Customers frequently praise Best Steamer for punctuality, professional communication, and effective removal of stains from carpets and upholstery. Reviewers note fair pricing and the owner's personal involvement in the cleaning process. However, a few low-star reviews criticize unresponsive communication, appointment cancellations, and perceived rudeness during service interactions.
Data from Google, last updated November 10, 2026.
383 Google reviews we collected
Phrases our text analysis found in 360 written reviews
How often each topic comes up in the written reviews
We read 360 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I hired Best Steamer Carpet to clean the carpets in my rental property, and they did a fantastic job!”
“Terrible, terrible, terrible!”
“Best Steamer was very professional, on time, and organized.”
“The man and owner, Van Vu, was extremely rude and mean.”
“Not only were they timely, professional, knowledgeable and pleasant, they went above and beyond to get a stain out of our carpet that I thought was so…”
“I would highly recommend as we had a very difficult job that they took excellent care of”
“I will not recommend this company to anyone.”
“Carpet and Sofa cleaning looks great like pictures others have shared, very fair pricing.”
“I feel like I was overcharged and under serviced.”
“They were reliable, kept me informed prior to my appointment, and have straightforward pricing.”
“Genuinely good people keeping old school values alive.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 383 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Was on time and did a wonderful job!
Thank you 🙏
Best Steamer was very professional, on time, and organized. They worked efficiently and were friendly throughout the entire experience. I really appreciated their professionalism and how smoothly everything went. Highly recommend!
Thank you
Communication: Very poor and unresponsive. Scheduling: Canceled the original appointment and pushed it back by a week. Resolution: Unwilling to work out a reasonable alternative. Overall: Unreliable service that does not match the positive reviews online.
We apologize we have family emergency
Outstanding service, very pleased with their work! I would highly recommend as we had a very difficult job that they took excellent care of
Thank you 🙏
Absolute masters of their craft. My carpet looked brand new. I’ve used other services and they don’t compare to Best Steamer. I know who to call again when in need of a white glove carpet cleaning service. Carpet cleaned on 8/29/26
Thank you 🙏
Van has industrial cleaners that are better than my wet vac. His equipment is ideal for moving into the new home. He must have picked up stuff that's been sitting around for 6 years.
Thank you Sam
I hired Best Steamer Carpet to clean the carpets in my rental property, and they did a fantastic job! They spent nearly six to seven hours meticulously cleaning seven bedrooms and two office spaces. Their attention to detail was top notch throughout the entire day. I am extremely satisfied with their service and the final results. I would definitely recommend them to anyone needing a thorough carpet cleaning!
Thank you
This was the most thorough and effective steam cleaning our home has ever had. This is not your average set up! The professionalism and courtesy was the best i’ve seen. I wish i would have discovered them sooner. The owner himself came to do the work. Thank you Van!
Thank you Joey 🙏
Van and his son did an amazing job on my carpets in the primary suite and the guest room. Can’t recommend them enough.
Thank you 🙏 Susan
They got stains out of the carpet that I never thought would come out. Really a phenomenal job!
Thank you 🙏
Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts