Google reviewers rate Best Way Towing NYC INC 4.8 out of 5 based on 61 reviews, highlighting punctual arrivals, professional drivers, and transparent pricing for services like lockouts and long-distance transport. Customers frequently praise the company for clear communication and careful vehicle handling, even during late-night emergencies. However, low-star reviews allege excessive charges for short tows, refusal to provide rate cards, and instances of vehicles arriving late.
Google rating: 4.8 out of 5 from 61 reviews (95% five-star).
Reviews on this page: 61 Google reviews (52 with written comments, 5 with photos).
Owner responses: the business replied to 33% of reviews.
Most recent review: October 29, 2026.
Service: Towing Service serving New York, New York.
Data from Google, last updated November 11, 2026.
Star ratings
61 Google reviews we collected
4.8of 5
5 stars5895%
4 stars00%
3 stars00%
2 stars12%
1 star23%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
97%praise
Praise10797%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2523%
Would recommend2119%
Speed & response1816%
Price & value1615%
Honesty & trust1312%
Quality & results1110%
Communication65%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…and into my yard (roof work being done on garage) and Sean was very nice gave me a great deal and showed up the next morning on time very professiona…”
“I will definitely recommend his services to my family and friends.”
“STAY AWAY.”
“…an was very nice gave me a great deal and showed up the next morning on time very professional and towed both CLASSIC CARS CAREFULLY all by himself an…”
“…rd (roof work being done on garage) and Sean was very nice gave me a great deal and showed up the next morning on time very professional and towed bot…”
“He was responsive , reliable and such a pleasure to work with!”
“GREAT service came and tow me in under 5 min the beat tow service in New York”
“Unfortunately I wasn't able to be there in person but they kept me updated along the way, so I felt safe and well informed about what's happening.”
People customers mention
Raza7 reviews
Queens4 reviews
Zeeshan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I called Sean on. Tuesday evening to get two classic cars towed out of my garage and into my yard (roof work being done on garage) and Sean was very nice gave me a great deal and showed up the next morning on time very professional and towed both CLASSIC CARS CAREFULLY all by himself and all within an hour. He was responsive , reliable and such a pleasure to work with! I wouldn’t recommended any other towing company if you can hire Sean! YOU SHOULD!
This was all done in queens NYC
Price assessment: Reasonable price
Services: Car towing
Geri Fils-Aime1 reviewiTotal number of Google reviews Geri has written across all businesses on Google Maps, not just this one.
Zeeshan was extremely reliable. Arrived within the time that he said he would be there. Very courteous, polite and very professional. I will definitely recommend his services to my family and friends. Thank you Best Way Towing!
Price assessment: Reasonable price
Services: Car towing
Nelson U4 reviewsiTotal number of Google reviews Nelson has written across all businesses on Google Maps, not just this one.
Excellent service from Best Way Towing! Fast arrival, professional driver, and very careful with my car. The whole process was smooth and stress-free. I highly recommend them to anyone needing reliable towing service
Price assessment: Great price
Services: Car towing
kira h6 reviewsiTotal number of Google reviews kira has written across all businesses on Google Maps, not just this one.
Scam! Charged me $450 for a short tow. Refused to show a rate card and demanded $100 extra for a receipt. Took advantage of a young woman in an emergency. Reported to the authorities. STAY AWAY.
Price assessment: Overpriced
Services: Car towing
Kelly ChangLocal Guide · 36 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
I used Best Way Towing to transport my car from NJ to Queens and they were great!
Pricing was reasonable and they were able to accommodate specific time requirements. Unfortunately I wasn't able to be there in person but they kept me updated along the way, so I felt safe and well informed about what's happening. Pricing was transparent and no add on fees or whatsoever. Everything went smoothly and I would definitely recommend this towing service.
Price assessment: Reasonable price
Terry Got Fanzzz4 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Top tier Service pickup time was accurate, prices affordable, really helpful, accommodated me with a ride as well best in the city for sure shoutout to Raza and the whole team.
Carol CopelandLocal Guide · 17 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
A few weeks ago my son called the roadside assistance company that we pay a hefty annual membership fee for each year and for the 3rd time in about 18 months they were unable to deliver on their service of having someone tow my son's car until approximately 8 hours after the initial call. I started Googling towing services in Queens and came across Best Way Towing and read the reviews. Called them around 2:00am, spoke to Raza and explained the situation. Zeeshan arrived within 30 minutes with a flatbed!! Best Way to the rescue!! I wish I could give them 10 stars because this was one of the BEST & FASTEST responses we have ever experienced!! Give them a shot - you won't be disappointed.
