Tracy Fradiue6 reviewsTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy dogs love going to Better K9. The staff is amazing and really care about my dogs.
Better K9 Pet Resort - Riverside Location
4.8 ★★★★★ 68 Google reviews · 24 photos
91%five-star reviews
4%reviews answered by the owner
Sep 2026latest review
Better K9 Pet Resort - Riverside Location at a glance
Google reviewers rate Better K9 Pet Resort highly, citing staff kindness, specialized training programs, and effective communication regarding pet progress. Customers frequently mention that dogs return tired and happy after daycare or boarding, with staff accommodating behavioral needs like aggression or skittishness. However, a minority of low-star reviews criticize specific staff interactions as rude and describe the facility as unsanitary or unable to manage certain dogs, despite the overall positive sentiment.
- Google rating: 4.8 out of 5 from 68 reviews (91% five-star).
- Reviews on this page: 68 Google reviews (50 with written comments, 10 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: September 15, 2026.
- Service: Pet Sitter serving Riverside, California.
Data from Google, last updated November 11, 2026.
Star ratings
68 Google reviews we collected
- 5 stars6291%
- 4 stars23%
- 3 stars00%
- 2 stars23%
- 1 star23%
Praise vs complaints
Phrases our text analysis found in 50 written reviews
- Praise3489%
- Complaints411%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1745%
- Would recommend821%
- Price & value513%
- Honesty & trust411%
- Quality & results25%
- Communication25%
What customers talk about
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Audrey along with her staff were firm but kind to our dogs.”
“The young man that works here is rude, arrogant, and extremely disrespectful.”
“…er informative very educational, the staff is so open and so helpful, definitely recommend them for anything involving your pet…”
“I signed him up for the board-and-train program, and it was pretty pricey but worth it.”
“Trust them with your baby and they will be in good hands, cant wait for our next visit!”
“He attends about 5 half-days a week and thoroughly enjoys every moment.”
“Jack’s knowledge and expertise in animal communication literally saved our pack!”
People customers mention
- Noah 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.8 ★★★★★ 68 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
P.Local Guide · 10 reviewsTotal number of Google reviews P. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy two labs are happy and tired after Doggy Day care and overnight boarding! Thank you Better K9 for taking good care of my girls.
- Price assessment: Reasonable price
- Services: Other pet boarding
Kristin DiNicola6 reviewsTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe absolutely love this doggy daycare! 🐾 Butters gets so excited every time he gets to go, and it’s clear how much he enjoys being there. He comes home happy, tired, and ready for a nap—which is always a win! A special shoutout to Brandon, who Butters absolutely LOVES! It makes me so happy knowing he has someone there that he’s so comfortable and excited to see. You can truly tell that Brandon and all the staff care about the dogs and treats them like their own. We couldn’t be happier with our experience, and Butters would probably give them 5 paws himself! 🐶🐾❤️
Vance Usui8 reviewsTotal number of Google reviews Vance has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur experience with our dogs was exceptional. Audrey along with her staff were firm but kind to our dogs. They even specialized our training and came to us for our first sessions. When our dogs spent the day at the “resort”, Audrey took videos and sent them so we could see our pups progress. I would highly recommend better K9!!!!
- Price assessment: Reasonable price
- Services: Dog training
Jessica Smith1 reviewTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this place so much! My boy is a special handle and all of the staff treat him like a prince. Miss Audrey and Noah are amazing! I trust them with my baby every time. 10000% would recommend.
- Price assessment: Great price
- Services: Dog boarding with training
Jeffrey Mills13 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is really great with our Siberian Husky, Winter. She’s almost ten and unfortunately has bone spurs on her neck and spine. They’re really careful with her and have her with older dogs only.
- Price assessment: Reasonable price
- Services: Dog grooming
Frank Tovar3 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAtticus loves his play time and the team.
- Price assessment: Reasonable price
- Services: Dog daycare
Jeanine Brock1 reviewTotal number of Google reviews Jeanine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe just received our 2 year old Labradoodle from completion of the Stay and Train program. I cannot thank the trainers and staff for the care that he received while he was there. We now have a dog that does not pull us while leashed, follows commands and for the first time, he is socialized enough to be part of a pack. We have found a safe and fun place for all future boarding, daycare and follow up training for him.
Sandi Schlemmer11 reviewsTotal number of Google reviews Sandi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScamp enjoying his stay. Thank you Better K9 Staff!
Becky Perkins1 reviewTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've been bringing my Basset Hound, Otis, here for Daycare for nearly 3 months now. Otis is young and has an incredible amount of energy. He attends about 5 half-days a week and thoroughly enjoys every moment. He's not met a dog or human he doesn't like there. Upon arrival, he flies out of the car and rushes to the gate leading to all of his friends. I'm so glad I found this place!
- Services: Dog daycare
Response from the owner · 4 months ago
Thank you so much Becky for the great review. We love having Otis, He is a playful superstar in the pack. Thank you for trusting us with him.
Business details
- Address: 19410 Harley John Rd, Riverside, CA 92504
- Phone: (877) 903-9253
- Website: betterk9petresort.com
- Service area: Riverside, CA